Country Inn & Suites Knoxville West at Cedar Bluff

The staff was welcoming, the place was very clean and the treadmill was the best one we've encountered in very many motels. There are renovations going on right now - but in all it appears that the renovations should have been started much earlier. The furniture is tired and worn. It would have been nice to have hot coffee available in the lobby throughout the day. The breakfast was okay but not much more - there were limited options. IMHO it is overkill to wrap single slices of bread in plastic wrap - and yet at the same time no muffins, bagels or anything else. No yogurts, no cream cheese -- could have been better.

Once we found our way here (the way in is a bit confusing), we were welcomed by some of the most friendly and helpful desk staff we've encountered anywhere. And it wasn't just at check-in during the late afternoon. Folks were great day or night. Our room was comfortable and well appointed, though the furnishings are a bit tired. The hotel was being renovated at the time of our stay, so it's apparent the owners have long-term plans for this establishment. Despite the confusion getting here from the highway, we'll definitely consider staying here again during our trips to Knoxville. Love the staff!!!

We asked the cleaning lady to change our towels on the second day, it was not done, when we checked out we did not look at the bill as we were told the rate when we checked in. While on the road I asked my wife about the bill, when she looked we found we were charged $75.00 for a "pet fee". We had no pet ! We called and was told they would fix it. They did, took three days, was emailed the new bill..If we did not look it would have been charged. Look at your bill !

I booked a room at this hotel last minute as my original plans had changed. After my experience, if I had been staying more than one night, I would have looked for another option. To start off, I requested an upper floor room and was given one on the first floor. I let that go as I had booked the reservation the same day. The carpeting in the room was in desperate need of replacing and was dirty. I wore my flip flops at all times and put nothing on the floor. The corners of the bathroom and baseboards were dirty as well. I called the front desk after trying to turn on the floor lamp to discover there was no bulb. I was told the bulbs were locked up, but the next shift would have keys and bring one to me. Nope. I do have to say that the bed was comfortable. The "continental breakfast Covid style" the next morning was little more than coffee. There may have been fruit earlier than when I visited. Their website still boasts of a buffet breakfast. Not somewhere I will stay again.

Terrible, filthy, disappointing, highway robbery, want a refund, dirty, no breakfast even with Covid, should never had booked this room, Kong ned suite was a King bed dungeon! I will NEVER stay at this craphole vEVER again!!