Rodeway Inn & Suites West Knoxville

very hospitable Sherri was very helpful . hard worker Sherri showed my group where everythingwas ,like , workout room , hot tub and landry room . had one in our group that needed a soft pillow and she was very good about it.

Because of Sherri, at the front desk, short handed as she was, my stay at Red Roof in Knoxville was the best ever, Sherri is a great part of your Red Roof Team there . Clean rooms, Great bed and close to Food, gas and shops.

I've stayed in a lot of downtown Marriotts and Hyatts. I've stayed in a lot of offramp Motel 6s too. This place is FANTASTIC. The value is incredible. Everything is updated and SO CLEAN. It smells great in the lobby and rooms. The suites are fabulous—and they have all the amenities. Moreover, the staff here are all so pleasant and hospitable. All of them are fantastic, but Sherri up front and the Black gentleman who works housekeeping on weekdays are just consummate and kind professionals. I adore both of them, and you can tell everyone follows their lead. They're all wonderfully kind. I have zero complaints and nothing but compliments. Thanks for the warm welcome and commodious stay, Red Roof Plus - West Knox staff! I'll definitely be back if I ever need a place nearby.

Ms. Kem was the nicest most helpful hotel attendant I've ever had the pleasure of checking in with. She made check-in much more delightful than its ever been. Recommend this hotel to anyone in knoxville. Red Roof has really stepped their game up.

I know better but I let the online pictures cloud my judgement. Plus, I just didn’t want to pay over $150 for a hotel room. This motel is NOTHING like the pictures!!! If we had not paid online, we would have never set our bags down in the rooms and we would have left immediately. Ok, here are the positives and negatives. Positives Great location for proximity to the interstate. You can walk to multiple good local restaurants. Plenty of parking Lots of hot water in the shower. Cons (I’m not listing all, just highlights) A “100% smoke free” room is a farce. It was obvious, by all of the cigarettes outside the window, that the window had been thrown open and the smoking had commenced. That, plus the over fragranced smell in the room tinged with smoke. Pillows are WAY past their prime. The “fluffed” old pillows don’t equal one decent pillow. Cleanliness: I’m glad I still had a roll of chlorox wipes. The bathroom floor was nasty. Clean your mop and replace the head once in awhile. I washed the floor and cleaned the sink countertop (spilled blush on the white top was pretty obvious that it had not been cleaned). The dust and dirt in the main room was also unacceptable. They could at least pick up the hairpins and clothing tags. The sheets looked clean. So, spend the extra $$$ and choose another hotel.