TripAdvisor Rating
Based on 294 reviews
See all**Property Location**.Located in Knoxville, Red Roof Inn PLUS+ & Suites Knoxville West – Cedar Bluff is in the suburbs, within a 15-minute drive of West Town Mall and Pellissippi State Community College. This motel is 7.8 mi (12.6 km) from Willow Creek Golf Club and 10.5 mi (17 km)...
More about the hotel
Excellent service and beautiful room!
Sherri was fun and friendly. She listened to my needs and found the perfect room for my stay, even helped me carry my things. I would absolutely recommend Red Roof Inn Plus + Suites in Knoxville West!
Team Member: Sherri
Sherri was so helpful in getting us our rooms. We started out weekly, then because we weren’t sure of our schedule we booked nightly and we were able to keep our current room. Then when we knew we would be 2 additional weeks Sherri worked it out for us to have the kitchen suite. Very friendly and helpful.
Overnight stop
We stopped at this hotel late at night on our way back to Michigan. When we booked it, we didn't know there are no elevators. My wife has mobility, so it was a big problem when we found out our room were was on the second floor. However, Sherri who was managing the front desk, was wonderful and gave us and upgraded room on the first floor. Great customer service, clean hotel and well-located. I totally recommend it.
This old snow bird will return- very happy
We make the drive from Michigan to Florida with 2 cats and instead of costing $100 like most hotels, the cats were welcome here without charge. We were hesitant about staying at a Red Roof- I used to be in the hotel business and have been called a hotel snob. But, during Covid times, what I care most about is cleanliness- I don’t think anyone wants turn down service these days. And our room was incredibly clean- even my husband that always does a dust check on lampshades and tops of TVs was impressed. The room was showing some age, but who cares, the cleanliness made up everything. I complimented the housekeepers to front desk and found out Charlene and Cheryl were responsible for our meticulous cleaning. Great Job, Knoxville West- your housekeeping staff rocks!
Beautifully Refurbished
First let me say that the hotel has been beautifully remodeled. With hardwood floors, raised sinks and pristine white bed linens. The beds were comfortable and the staff was lovely. However, this is a hard review for me to write because we arrived late and were weary. Upon arrival the front desk manager was chit chatting with a guest and while there are signs posted everywhere, the guest wasn’t wearing a mask and the posting clearly wasn’t being enforced. As well, upon receiving our room key and entering the building, the entire wing was absolutely permeated with cigarette smoke. It was in the hallways and the rooms and it was offensive. Being allergic to cigarette smoke I spent a stuffed up couple hours waiting for Benedryl to kick in. The hotel has signs everywhere stating it has a 100% Smoke free policy, and yet this was another important policy issue not being enforced. In the morning I did see the housekeeping staff coming through, again extremely friendly, and I can only hope that the signs saying the room was thoroughly cleaned and sanitized were true.