Based on 139 review
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Located in Kokomo, Courtyard by Marriott Kokomo is in the historical district, within a 5-minute drive of Indiana University Kokomo and American Legion Golf Course. This hotel is 26.4 mi (42.5 km) from Grand Park and 2.3 mi (3.6 km) from Elwood Haynes Museum. Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, a picnic area, and barbecue grills. Featured amenities include a business center, express check- in, and express check-out. Free self parking is available onsite. Enjoy...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
severalFree self parking
Wellness facilitiesOnline check-in
Business Facilities / FacilitiesCoffee/Tea Maker
Even with a problem this motel performs
Reviewed 22 september, 2021
This is an older facility but it’s in decent shape. After checking in we experienced a problem with the room. The general manger was quick to rectify and immediately assigned us another room. Even helped us move. The room functions including the bed quality and the shower were the standard high quality of Courtyard. I used the fitness room and was impressed with the equipment condition and the room cleanliness. The front desk people were helpful and friendly. Our stay turned out to be positive and would recommend this motel.
Hotel aging. Staffing issues
Reviewed 27 august, 2021
We have frequently stayed at this hotel, however, it is starting to show its age. About time to replace room furniture with rears in seams and stained tubs. The pool is waiting on health department approval and has been down for our last few visits spanning the last 6 months. Bar is open but the person doing the check ins has to break away to assist. Not readily apparent, but breakfast parfaits are available upon request. Nothing lit up and no one manning to assist. Again, front desk staff must try to assist.
Reviewed 11 august, 2021
This hotel was pleasant. Staff at check-in were very friendly, room was comfortable and clean. Having the t.v. on with mellow music at check-in was a nice touch. Safe area, plenty of parking, wifi worked well. There was a minimal free breakfast included that was fine (muffins, granola bars, yoghurt-fruit-granola). No-one (staff or guests) wore masks.
Courtyard by Marriott
Reviewed 19 april, 2021
Not up to Marriott standards. Receptionist “in the bathroom” when I arrived. That took some time! Then she was frustrated by my having checked in early on the app. Constantly complained about COVID and lack of help. It is the 21st century-not a single USB port in the entire room, no writing paper, no disposable pen, no plastic glasses in case you want a drink of water to take a pill! Desktop infested with tiny, little ants. Room needs fumigated. Toilet seat very loose and wobbly. Cannot recommend this hotel!
Visiting Kokomo December 2020
Reviewed 2 february, 2021
TLDR: Great staff. Fine hotel. I got my points back because the staff clearly cared to be diligent and fix the issue despite the challenges. Full house in my hometown in December 2020 so we chose Courtyard as we are Marriott rewards members. First impressions were good. Clean and comfortable area. Well lit for nighttime arrival. Staff was friendly and helpful and got us efficiently checked in. Pandemic guidelines were being followed which were a keen concern for us visiting my elderly mother. When we checked out a week later using points, the system somehow charged us an extra day. The GM attempted to resolve the issue locally but somehow corporate system prevented a refund. This was not my biggest worry since I was more worried about pandemic stuff and my mom. The GM had my number and would call me with updates that day. And she did. Unfortunately the corporate system proved more trouble. Over the next few weeks, the sales manager, Daysi, kept me updated on progress each week. On Ground Hog day she claimed victory and got my points refunded plus additional points I had not expected. Well Done Kokomo Courtyard! Thank you Daysi and Bambi.