Run down hotel
Reviewed 28 January, 2020
Very old tired and in need of drastic tlc top to bottom with a good clean, paint and maintenance check through out there could be hope, more thought put into what the tourist expects a descent breakfast if you’re going to offer it ! Staff nice but poor English but we got by with our rusty Spanish, comfy clean bed is all I can say on a positive of the place, good location and a good americano served
Good location and good service
Reviewed 8 February, 2019
The hotel is old and you can tell, however it is true that the service is good for Habana. The rooms has incredible high ceilings is big and clean. They do need a fresh up on the rooms and areas but is acceptable.
Perfect morning coffee place
Reviewed 4 February, 2019
We stayed in Vedado but dropped in here for a morning coffee and it was just beautiful. The waiter showed us to the roof top... a gorgeous view and a peaceful place to gather your thoughts for the day. The hotel is full of great architectural details and gorgeous old marble flooring and wrought iron decoration. I did not stay there so I cannot vouch for the price nor the rooms but as a place to drop in, it was great!. I believe they have music shows here on a regular basis as well.The view you get is of the fort and the harbor.
BEWARE - This hotel is closed for renovations! Jan 2018
Reviewed 18 January, 2018
We made a booking with booking.com for Hotel San Miguel in mid December for a New Year's break. We arrived boxing day evening, and got a taxi to the hotel. On our arrival at the hotel we were met by a man standing outside the entrance who told us that the hotel was closed for renovations due to hurricane damage, and had been for some time! He said our booking would be honoured at a sister hotel in the group.
As you can imagine, this was rather disconcerting late in the evening and had me worried about being scammed. Finally, given that we had no other choice, we agreed to go to the other hotel, Hotel Palacio O'Farrill (reviewed seperately). We were ushered into a waiting "taxi" and charged the equivalent of £7 to be delivered to our 'new' hotel. The driver seemed to be going in circles, and indeed the next morning we discovered that the O'Farrill was in fact no more than 200m from the San Miguel!
We booked the San Miguel because of its character, high ceilings and most particularly the roof terrace. It angers me that the hotel was in fact closed at the time we booked it, and yet we were not informed. If we had been told we could not stay at the San Miguel we could have made another choice based on our needs and wants, rather than just being told where we would stay.
After this shaky start, we had a lovely time in Havana, and we have no complaints about the O'Farrill, but I would consider checking this hotel is indeed open for business before booking!!
Gives the impression that no one cares about this hotel
Reviewed 23 June, 2017
Based on the reviews we'd read and the website, we expecting to stay in a classic older building in Old Havana with friendly staff. We did not have the same experience as some of the other visitors...
When we arrived the hotel was shut up entirely with no lights on. To be fair it was 11pm, however this is a hotel. It took both of us plus 3 friendly Cubans banging on the door and windows for about 7 minutes before someone let us in. He was super unfriendly and said about 4 words to us before sending us upstairs.
The location is good, right on the water and a close walk to most of Old Havana. The room had good working air conditioning, however there was no safe, the window looked directly at another building, one of the lights was broken, and something dripped on us from the bathroom. However as this is Cuba, only the lack of a safe was bothersome.
Throughout our stay in Havana we visited a few other Habaguanex hotels either to have a drink or just peek inside the old buildings. These hotels were all MUCH nicer and about the same price. At San Miguel all the lights were always off, the bar was not staffed, and while there is a nice rooftop terrace there was no one working up there and it was not possible to eat or get a drink up there. This hotel was very expensive and is not comparable to what I would expect to receive for this price at other large cities in the Americas.
The staff mixed between friendly and helpful to not caring at all. I would not recommend this hotel. If you want to stay in a Habaguanex hotel, any of the others would be a better option. This seems be the forgotten member of the Habaguanex family...