TripAdvisor Rating
Based on 149 reviews
See all**Property Location**.Located in Lake Forest, Extended Stay America Orange County - Lake Forest is within a 15-minute drive of Irvine Spectrum Center and Orange County Great Park. This hotel is 9 mi (14.5 km) from FivePoint Amphitheatre and 10.6 mi (17.1 km) from Concordia University. ...
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First visit...lst visit
We had to book at the last minute because of a funeral, otherwise we would have switched to a different property. The minute we entered the room we found hundreds of ants around the AC unit. Checking at the front desk was less than useful. First, we were told "This is ant season." Next, the manager said he was aware of the issue and "Orkin was coming the next day (Sunday, which made no sense}" When asked if he had other rooms without ants, he said he didn't know which rooms had ants and which did not. Finally, the went looing for ant spray and came back with a disinfectant spray and said to try. We did and it slowed down the ants but did not eliminate them. The trash bucket at the front entrance was jammed to the brim and there many other items on the ground. The dog poop container was also over-flowing , Totally disappointed in the condition of the hotel and lack of assistance. Definitely no interest in a return visit to this location or any other Extended Stay America property.
You get what you pay for
I’ve been staying at the Extended Stay America since before the pandemic, and it’s been a singularly painful experience. I initially came to this location when I sold my condo and was unable to find a house to buy; the pandemic has limited the housing inventory even more, so I’m stuck where I am for the moment. Here are a few things you can expect if you choose this “cheap” hotel option for your stay: The smell: Somehow this nonsmoking hotel has a permanent fug of pot smoke in the halls and stairwells. If you hold your breath between your room and the outdoors, it’s bearable; the smell doesn’t really get into the rooms (stuffing towels at the bottom of the door really helps). Housekeeping: Initially housekeeping was provided once a week unless you request (and pay for) more often. Once a week was fine for me, although about half the time they wouldn’t show up unless I complained to the front desk. When the pandemic began, they cut back to once every other week. That was understandable and would have been fine too, but again, it was always a crapshoot whether the housekeeper would show up. Currently, it’s been 23 days since the last time I had service. (I’ve complained a lot, and they did provide sheets & towels for me to change for myself last week. But there’s mold growing in the toilet.) Maintenance: My window has been broken (stuck in the open position) since March. I like the fresh air, so I’ve only requested that it be fixed a few times, but still. Luckily, the air conditioning works fine, so even when it’s in the mid-90s outside, it’s pleasantly cool inside. The only other time I needed maintenance was when my refrigerator wasn’t working; they replaced it in about 48 hours and comped one night, which I thought was very nice. Looks like I’m stuck here for the duration, so I’ll update this review as needed.
Brian Rogers
My wife and I really enjoy the pleasent atmosphere, friendly staff and comfortable rooms at Extended Stay Inns! A wonderful experience even during these events that all must endure! Thank You! Brian Rogers
The Busiest ESA in the Area for Good Reasons!
I've been here prior to Covid-19. Since the Great Shutdown started, Jay and his team have done a lot of things to address public safety and still maintain very good guest service. Social distancing devices, signage and floor markers have appeared. Everybody on staff wears PPE's (masks, etc.). There's a whole lot of frequent cleaning going on. For a hotel, it feels pretty safe. No impact on guest service that I can observe.
Great business set-up!
Nice suite w/kitchen. Pans dishes towels sheets cleaning. Traveling a lot I felt quite at home. Service is fantastic! Staff totally accommodates! Clean and quite! This is my home town it was nice to feel comfortable. WFG INFO