Extended Stay America - Orange County - Lake Forest

Wife and I were having the house tented, so we needed to move out for a few day, we live in the neighbor, the hotel was close, and we have a cat and this place is pet friendly, so we decided to stay here, worst decision I have made in a long time! At Check in, there was a lady laying outside the front door, high as a kite, and smelled bad. There was a gentleman working the check in counter, he was either having a bad day or just hates his job, he was not friendly at all. We were given a room on the third floor, and the whole floor smelled like an ashtray, the room was the same, very strong smoke smell. We should have left then, but we were stuck and had already paid for the 4 nights. Inside the room there is a stove, cool we can cook, I turn it on, and it sparks and blows out, can’t believe smoke alarm didn’t go off, probably broken. We plugged in our phone charger, and there is a huge blue spark, quickly unplugged it, maybe wired backwards. The room had a banging noise in the wall, like pipes were hitting, we called down and asked to move, but was told none was available, this made for some sleepless nights! The bathtub looked like hunter biden was there with all the burns around the edge of it, where people had fallen asleep with cigarettes or joints? Our room over looked the rear of the hotel, there were gang bangers and dope dealers out there all day and night, they would sit in a couple small SUV’s (not even sure if they had rooms there, as they never left the cars) cars would drive through, they would lean in the window for a bit, and then the car would leave. I went down to talk with the front desk, and I stood there for over 30 min, I was calling out “hello, anyone in the back” nothing, after a while a lady walks around the corner on her cell phone, she was booking a room for herself, and gave me the 1 finger in the air, one second she says, another 15 min while I stand there listening to her book a room for the weekend, she asks me how she can help me, while she’s still on the phone, and has to ask me several times as the person on the other end would start talking, so very unprofessional! The stairways smell like urine, if you have ever been to the parking structure down in the garment district, and the strong urine smell, well that’s what your instore for! There is not security for the hotel, at least we never seen one in 4 nights there. Its crazy, this is a nice neighborhood, and to have a place that this horrible, blows my mind. I would say that your money would be wasted staying here!

Hi, I have been here in the Extended Stay here in Lake Forest CA for 6 months due to a job promotion. The Staff and Management has been amazing. They are helpful, kind, and very professional. I know I can't live forever, however if I could I would. Thank you Extended Stay for finding an excellent Staff and Management. You're only as good as the people you surround your company with. Extended Stay is in the people business. This Extended Stay in Lake Forest has Great Staff.

This was the most filthy disgusting hotel I have ever stepped foot in. Our bedding had stains all over the pillow cases, a visible blood stain on the mattress and cover sheet. I was horrified. The whole place smelled like an old ashtray, carpet was filthy and disgusting. I can’t even begin to describe how awful it was. We stayed for an hour before we could find a room at midnight at another hotel. We took our son and our newborn baby and got out of there as quickly as possible. I called down to the front desk to inform them of the filthy bedding and they just said they could send us to a different room. Didn’t seem shocked whatsoever nor did they give a crap. The place is riddled with druggies and homeless hanging out around the building. You are better off sleeping in your car than staying here. The manager I spoke to who was going to refund me for our trouble was SO unprofessional. She had me on the phone while cracking jokes with another staff member, never even gave me her name when she answered the phone, and basically talked to me like we were buddies. Absolute trash.

I had a pleasant stay at this hotel. Mr. Jay Kholoma, General Manger, is very professional, polite and helped me enjoy my 30 day stay., I recommend this hotel for its affordability and comfort this hotel offers.

We had to book at the last minute because of a funeral, otherwise we would have switched to a different property. The minute we entered the room we found hundreds of ants around the AC unit. Checking at the front desk was less than useful. First, we were told "This is ant season." Next, the manager said he was aware of the issue and "Orkin was coming the next day (Sunday, which made no sense}" When asked if he had other rooms without ants, he said he didn't know which rooms had ants and which did not. Finally, the went looing for ant spray and came back with a disinfectant spray and said to try. We did and it slowed down the ants but did not eliminate them. The trash bucket at the front entrance was jammed to the brim and there many other items on the ground. The dog poop container was also over-flowing , Totally disappointed in the condition of the hotel and lack of assistance. Definitely no interest in a return visit to this location or any other Extended Stay America property.