Reviewed 22 May, 2021
The staff was courteous and accommodating; the amenities fantastic (Olympic size pool, fitness center clean, 2 golf courses and a walking trail on site). Our room was updated and clean. Being very early in the season, many (in town of Lake Geneva) lake activities were not yet open, but by Memorial Day everything should be up and running.....would love to go back!
Missed the mark
Reviewed 8 March, 2021
I booked this timeshare excited as I have stayed here before. Much to my dismay the unit is not what I expected rather it is an ADA compliant room that is unnecessary. Besides the fact that I am basically the last room on the property, in ADA room is accessible for wheelchair needing people. Therefore, kitchen counters are shorter, silverware is in a lower cabinet, I cannot wash a bowl in the mini bar size sink, there is no luxury bathtub rather a roll in shower. While the Holiday Inn club has many vacancies, RCI cannot manage customer service efforts to move me to a suitable room. With a 25 year plus RCA member I am very disappointed. More to say but running out of space ...
Reviewed 8 February, 2021
We took luggage to car, returned to room to double to see if got everthing, we weren't gone more than 5 minutes. We had not checked out, still had 45 mins. They changed the code on our door and posted a note "WELCOME HOME! THis villa has been inspectd and cleaned! They didn't have time to change the bed. Dishwasher was still running, they could not have put dishes away. If you go here, take you bleach and Lysol!
Reviewed 3 November, 2020
We stayed three nights in a one bedroom villa. The space was very clean and the furnishings seemed new and were in great condition. There was a TV in the living room and bedroom. We asked for additional supplies twice and they were brought quickly. They had a very easy texting system where you could send a text with any questions or requests. This worked nicely! The power went out a couple of times during our stay, likely due to high winds. Through the text system I was able to learn they were already working with the power company. While staying here you have access to the Grand Geneva, which is beautiful. We ate at the Chop House and another more casual restaurant, got coffee and desserts at the cafe, sat in the bar adjacent to the Chop House, and sat outside by the fire table. Everything was clean and beautiful. Staff was always friendly in all departments. We had a guided nature tour with Michael which was a lot of fun and very educational! We had a wonderful time in beautiful surroundings.
Nice Room & Good Stay
Reviewed 27 October, 2020
The room had a “sanitized seal” on the door and the rooms were clean. The king bed was very comfortable and the bedroom had a balcony which overlooked a hole on the golf course. There were two rooms with a bath. There was a TV in each room with a DVD/Blu-Ray player in the living room. The kitchenette had smaller-sized frig, stove and dishwasher with a full sized microwave, but it was lacking any sort of sharp knife. The desk had power for computer and chargers but no dining table, only a coffee table. The pool and hot tub were clean and nearby. We had a problem with the washer one evening and a serviceman was there within 30 minutes. Since he could not fix it that evening, the front desk offered us a different room or a repair first thing the next morning. We selected the service and the repairman called, was there by 8:30 and gone by 9 AM. Excellent service and a Good Stay!