Hilton Garden Inn Lakeland

I so wanted to give a 5 rating but housekeeping kept that from happening. First the good parts. The property is very nice and the staff we encountered were very friendly. Especially Jeremy and Lynn. They both go out of their way to make you feel welcomed and special. Our room was comfortable but as others say the walls are a bit thin - not much that can done about that though. Plenty of space throughout and breakfast was very good. Housekeeping skipped our room on two of the days we were there. After the first day we brought it to their attention and they said they would make sure they got it done. When we returned it wasn’t done. I took the trash out and got new towels and told them again. On the third day they got the room but had to be called back to finish. Had we been there during the day we could have caught it earlier but I was at the hospital caring for my mom and coming back to the room to find it how I left was a let down. There was a toilet plunger laying in the hall for a full day. I told them twice before someone took care of it. We would definitely stay here again and give it another try if the need arises.

The Location Is Next To An Airport, But It Was So Quiet During The Day And Night. The Room Was Very Clean, The King Bed Was Worth It. Customer Service At This Hotel Is Outstanding. On This Trip I Haven't Had Time To Eat Breakfast, But I Did In The Past And It's Very Good.

We had the King suite and the room was great with all amenities! Very Clean, as to be expected but the best part of our stay was the way the staff made us feel. They went out of their way to make us feel welcome and like we were part of the family!! It was our first Trip with our dog and the hotel was pet friendly and the best rates for pets around Lakeland. Above that though, the staff I believe are all pet owners and love animals and treated our pet as well as any other guest and they did this with all guests and the other pets we saw there. This has been the best hotel we have ever stayed with and with having family near there it will be our new home away from home when visiting!!!

So after not having a business trip for months in 2020, I stayed at this hotel. While the location is a bit off the main path, it is easy to find and access. I was so impressed with the 4 staff I interacted with that I made a point to do this review. The hotel seemed half full based on parking lot. It was clean and fully operating. The front desk person was very outgoing and made a point of telling me how good the food at the bar was. She convinced me to try it without knowing she had. The lone woman working the bar was also super helpful and attentive. I was happy with her and the food she provided. In the morning I opted for the breakfast and the server was also well above average! Finally a housekeeper I chatted with in the hall was great too. My compliment to the staff as well as management for seemingly creating a good environment for the staff! And bye the way, the room was very comfortable and clean

A very large group stayed here for a softball tournament. We were treated like royalty from the entire staff, greeted warmly with sincere smiles, and a true desire to make us feel welcomed. Because of COVID-19, the restaurant wasn't frequented until we visited. Our group elected to eat there and despite the large number in our group, we were well taken care of by one server and one cook. We had breakfast in the hotel as well both mornings and were again greeted and treated like royalty. The menu was very accomodating and the food delicious, but the highlight of the morning was the 2 Lynns (the "Lynn Twins"! though not really twins!) who served us... they SINCERELY appreciated our presence and took care of every one of us with genuine hospitality and joy... The hotel is designed well for socializing even under the COVID-19 restrictions. We felt neither isolated nor restricted in the treatment we received from the l staff. The property is well maintained, the rooms clean and roomy, the decor modern and pleasing throughout the hotel ....WE WILL RETURN !!!!!!