TripAdvisor Rating
Based on 20 reviews
See all**Property Location**.When you stay at Staybridge Suites Lakeland West in Lakeland, you'll be near the airport, within a 15-minute drive of Lakeside Village and Publix Field at Joker Marchant Stadium. This aparthotel is 13.3 mi (21.4 km) from Dinosaur World and 3.2 mi (5.2 km) from...
More about the hotel
Rooms are on the dingy side and finishes are sloppy
Open gaps between the tub and wall where water can get in? Check. Vinyl stick on flooring peeling up in the kitchen area? Check. Spots of black mold on the bathroom ceiling? Check. Crusty burnt on old coffee on the hot plate of the coffee pot? Check. Come on guys. You can do better than this. It just tells me that the management doesn’t care. And the colors are dark and makes the place seem dirty. Maybe it’s very clean, but it doesn’t feel that way, especially with all the other sloppy stuff going on. On the plus side, the full size refrigerator was a nice touch and most of the staff was friendly, with the exception of Jessica who was harried and overwhelmed, and kept taking her face mask off and putting it on one ear. The whole experience did not give me a clean and secure feeling, especially in these times of Covid. If anyone is worried about the noise from the airport next door, it’s really very quiet here so you don’t have to worry about that. And it was fun watching Prime Air take off and land.
My favorite long term stay in Lakeland
Staff was very courteous & professional! I stayed here at the beginning of COVID for a couple weeks & it was amazing! Hotel was clean, comfortable, spacious, and safe. Medium-firm king bed with fluffy bedding & pillows was like sleeping on a cloud, best part no bedbugs. Kitchenettes were some of the best in long term stay hotels I’ve seen. They provide almost everything from dishes, utensils, to soap, rags, dish brush, DW detergent & all. They have BBQ grills, pool, FREE laundry which worked excellent, plenty of outdoor seating to enjoy. AND they offered grab n go brown bag breakfast! Thanks Staybridge Suites I’ll be back!
They don't care!
I and my family were here just for the weeked and how I wish we did NOT choose to stay here. My room did not get cleaned and when I asked for the front desk to please send someone - no one came. The manager is new and has no clue what she is doing and neither does she care as she still has not called me back. Dont stay here!
Outstanding Customer Service - Exceptionally Clean Facility
Front desk manager "Angel" lived up to her name because she made simple every task that was creating confusion and anxiety. We checked in on New Year's Eve and there was a scheduling conflict with a neighboring hotel that was also owned by the same company. Angel made a 1st floor room available to us and got it cleaned in record time. Angel also pulled together a terrific snack & beverage event that evening after the regular manager had decided to forego having any evening repast at all. The room we enjoyed was immaculate. the facility is located adjacent to the Lakeland airport and it is very safe. The full-menu breakfast in the morning was perfect and I told the gentlemen that prepared it exactly that. The "only" negative of this property is the dish washing machines which can plainly be heard in the suites immediately under the operating machinery. Thank you Angel & Will for doing your absolute best to provide exceptional service during a personnel shortage created by the holiday.
Keep up the good work
Amazing product. Only 2 years old, starting to show use in some areas though. Loved the breakfast attendant Alejandro and the overnight guy Dan. Both are tremendous assets to your property. Room was huge and supplied all we needed. Keep up the good work. See you next time we are back in the area.