Pet maximum weight in lb is 15.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 991 reviews
The Four Season Lanai is another world
I've been to all the Islands except for Lana'i. I have been to many of the nice resorts with my wife and our family. We've stayed at nice resorts including the Wailea Grand Resort on Maui, and other Wailea Resorts. But when I had to visit the Four Seasons Resort Lana'i for a job, (I'm an adventure wedding photographer who's done some adventurous weddings like Mt. Everest Base Camp), I visited Lana's for the first time, and stayed at the Four Season's Resort. Can I say I have never had an experience like I did with FS. The Guest Services or whatever you want to call it, (the way they take care of people) makes you feel like you are a celebrity. From the time you get on the Island in a Tesla with a team waiting for you at the harbor, to the delicious food, the spacious and expensive rooms, unique calming resort to leaving, you are spoiled. I would love to return with my wife for a relaxing visit. We visited some of the sites on the island for adventure and enjoyed the comfort of the resort. The best resort I have ever visited. I would not take kids here, probably just my wife to enjoy it together. It's more relaxing as a couple, but kids are welcome there too. It just feels made more for adults who want to soak in pleasure and peace, indulge in the clean and friendly grounds, and delicious food. Thank you for the great experience.
Amazing Tropical Beachside Retreat
Spectacular views, lush grounds, luxurious rooms, accommodating staff, and easy access to the beach. We stayed in an Ocean View Room for 5 nights and had a top-notch experience. (1) Room We found it challenging before our stay to figure out exactly what the differences among the different room views were. Our Ocean View Room faced west (away from Hulopole Beach) and was on the first floor, which provided for nice views of the ocean, but it was not totally secluded – the rooms in the adjacent building with their lanais were right next to us. We didn’t mind the first-floor room, and thought it was nice to see some of the grounds. The room itself is well-represented in the photos on this site. Lots of wood furniture and flooring gives a luxurious island feel. The bathroom is expansive and has a tub and relaxing rain-head shower. Toilet includes a Japanese bidet. Each room also comes with an in-room iPad which allows you to communicate directly with the hotel staff using a chat function (for requesting items, asking questions, etc.). Tip: While we couldn’t hear noise from the room next door, we could hear noise from the room above us (footsteps, etc.). If you are a light sleeper, you should seriously consider asking for a second-floor room. (2) Service Staff throughout the resort were very friendly, helpful, and accommodating. We particularly appreciated the staff on the beach who go out of their way to set up beach chairs and umbrellas, and moved the umbrellas for us during the course of the day to keep us shaded. Special mention to Nick who also gave us great tips for good snorkel spots in the bay. (3) Food There are several restaurants at the resort. The two main ones, One Forty and Nobu, seem to fill up quickly, so reservations are definitely needed. One Forty has more American-type fare, with great views of the beach in a romantic setting. We preferred Nobu, which had some local additions to their menu in addition to their known signature dishes. The Break is open throughout the day and offered great breakfast sandwiches and musubi (kimchi chicken was particularly good). Malibu Farms is near the pools, and we loved the menu and outdoor seating. We were also able to use the complimentary hotel shuttle to the golf course (just a few minutes away) to have a relaxed lunch at the Views. Tip: As mentioned in other reviews, try to make reservations before you arrive, as it may be difficult to secure reservations otherwise. (4) Amenities There are scheduled events each day (lei-making, hula demonstrations), but our time at the resort was fairly unscheduled. If you are interested in some of the extra activities, like the Sunset Sail and snorkeling trips, definitely try to make reservations beforehand. We called to make reservations for these activities about 2 weeks before our trip, and already most of the spots had been taken. By the time we arrived, we heard that guests had been placed on wait-lists for these activities. The gym is well-equipped with Peloton bikes, treadmills, great weight machines and free weights. Staff in the gym were constantly wiping down equipment to keep things clean. There are 2 pools, one adults-only. There were several families at the hotel when we visited; the pools and hot tubs can definitely fill up during the afternoon hours. While the shared spa facilities were closed due to COVID, the therapists are excellent and the massages rank among the best; we ended up signing up for additional sessions after our initial experience. The hotel grounds themselves are amazing and well maintained. You feel as though you’re in a rainforest, and we had fun exploring the grounds and seeing all of the many tropical orchids and plants, as well as the many ponds that are filled with koi. Be sure to ask the front desk for some koi food to feed the koi! Tip: We highly recommend reaching out to the hotel for pre-planning activities before you arrive. (5) Location/Convenience During our booking, there was an offer for complimentary inter-island transportation on Lanai Air, which was very convenient. They meet you at baggage claim and take care of all transportation (private car to the Lanai Air hangar included). The proximity to the beach can’t be beat; it’s just a short walk away from the hotel itself. The beach has very soft sand, and the snorkeling is great. There’s tidepools that are cool to explore, and Puu Pehe (Sweetheart Rock) is just around the corner. For those that don’t like being in the sand, there are also plenty of beach chairs on the hotel property itself with views of the bay. Tip: If you are interested in snorkeling, we definitely recommend entering the water toward the middle of the beach and then swimming east (away from the resort), where there is hard coral and plenty of fish. While we didn’t see the famed dolphins, we saw a turtle, large schools of tangs and triggerfish, and some very colorful parrotfish and wrasses. Currents and waves can be strong, so it is worthwhile to try using fins.
Outstanding resort with a great staff
This is a place you go to lay out in the sun and worry about nothing. The staff at the property is great. Lovely rooms with a large bathroom, patio, comfortable bed, mini-refrigerator, and a full array of wine glasses. Rooms are serviced twice per day, at time windows you select. Excellent beachside service, including chairs, umbrellas, snorkel gear, and lunch bussed from the resort. Full-service pool deck. We especially liked the finer touches, such as water stations along the hiking trail north of the resort (complete with fresh ice), the traditionally-dressed Hawaiian warrior who ran around with a fire rod every night at sunset lightening the Tiki torches, and the curator who let you hold the hotel’s collection of tropical birds. The only disappointment was the spa, whose facilities fell short of our expectations. We both scheduled massages, which took place in what looked like a former conference room with two massage tables added. I suggest taking the free shuttle to Sansei for any spa services. At the time we made our booking, we received a complimentary air transfer from Lanai to Honolulu, which made getting home convenient.
Review of experience
We booked our Ocean Front Room 1 year ago. It was a $995 ocean front room. When we checked in we were told they were giving me an upgrade which does not happen for a group rate. When I got to the room it was not an upgrade it was a down grade to the room between suites. We had one nightstand and no room in the closet for long dresses. So I am not sure it was even a standard room but they were assuring me it was. Next they told me it was a handicapped room which it was not because it had a step in shower/tub. A handicapped room has a walk in shower or room to ride in in a wheelchair. Needless to say I was more then disappointed because our Anniversary was in March and we went to the meeting early and stayed longer to celebrate. A friend of ours put a suite on hold while they stayed in the room that was probably ours. They stayed there for three days until they decided if they liked it and in the end they released the suite and the resort assistant manager Dennis O’Leary gave us the suite for the price of our original room. This man deserves a raise. He made our trip and our celebration of 42 years pleasant. I would be interested to know how someone can take a room and still keep a suite on hold for 3-4 days until they decide if they want to move. The hotel was hoping he would take the suite for an extra $1,000 a night. In the end they lost money on two fronts, one for hoping the guy would take the suite and then having to give me the suite for the original price of my room. Not to mention our unhappiness with the hotel. They offered us another suite which you could hardly see the ocean and I turned it down because I booked ocean front. This is the second time I have had a bad experience at the Four Seasons. First was my review of the Four Seasons in Sydney, Australia. My girlfriend and I our going to Italy in August and we are staying at the Four Seasons this is their last chance to make me happy, 3 strikes and your out so to speak. The Ritz does a much better job at client satisfaction. Sandra Boomer
A few tips to make a great stay absolutely amazing!
So the hotel is beautiful, the rooms are on the smaller size, but the beds are really comfortable. If we go back again, we will request upstairs rooms, as you can hear everything above you. There is an adult only pool, which never seemed to be full, and the family pool was really nice, always busy, and two hot tubs to warm up when needed…. So here are my tips due to Covid: There are absolutely no toys offered by the hotel, and they say it is due to COVID. So, either bring a bunch of cheap stuff with you - buckets, spades, beach stuff …. And give them to the next family who are arriving when you are leaving! There are no boards for body surfing, so maybe take a trip into the town and grab a couple for the kids. The beach is a little bit of a walk from the hotel, so make sure everyone has flipflops as the stones are really really hard on your feet, and hot! The waves are strong a lot of the time, and we had an afternoon of ‘gorilla waves’ that we panicked and came into shore! They do provide snorkeling gear, and that was fun to do. The hotel also has snorkeling trips, fishing trips etc so there is stuff to do away from the hotel. Fun club for the kids: we were told we had to provide passports for the younger kids to prove they were 5 or above; it was quite a struggle with the hotel to prove their age, eventually they accepted the Kid’s Covid tests as proof of their age. ALSO, due to Covid, they only allow a few kids at a time, so try to either book ahead, or book your kids in as soon as you arrive at the hotel. A few quests were disappointed as they could not get their kids booked into the club the whole week we were there. The TV’s in the room show that you can stream from your phone - Netflix etc, but you actually cannot do it. There is a hotel app you download, but movies are $15 each or more, HOWEVER, if you bring an hdmi cable with you and the cable to attach to your phone …… BINGO, you are all good! I will post a photo of what I had and then I streamed movies for the kids from my iPad. Bring fishing nets for your kids - we got them online for $3 each, and the kids used them all day every day as there are thousands of little lizards around the property. They never got sick of chasing them, and the kids all got together in a little gang and spent all day searching for them ….. we made little dens for the lizards each day, and then the kids started again the next morning. The food is great; kids 5 and under eat for free if you are ordering food. Breakfast was always amazing, and the staff go above and beyond to make you comfortable, I cannot fault the staff in the hotel at all …. I have seen other reviews, but that was not my experience. Everyone was wonderful. Incredibly friendly. Got to know you really quickly. Tip: Lunch is Malibu Farms, totally delicious …. Kid’s eat for free again at the restaurant - if you order around the pool you pay for the kids meals. Staff came around with frozen mint patties for the guests, frozen pineapples, lollipops for everyone ….. Bring snacks if your kids munch all day; the hotel store doesn’t sell snacks etc. Really a beautiful trip, it isn’t a crazy FUN hotel, it is definitely more laid back, a lot of families there, but nobody was ever on top of each other. Book restaurant reservations when you book your hotel ….. due to Covid, seating is limited, and some families we spoke to couldn’t get reservations when they arrived. We all said that it is a shame that you aren’t sent out an email with this kind of information before you come, as it would have been invaluable. But again, the staff did as much as they could to make your stay great. We have friends going this coming week, so we have them well advised, and they are going stocked up and well planned! Enjoy! Beautiful place; the weather was wonderful and the water was beautiful …..