TripAdvisor Rating
Based on 265 reviews
See all**Property Location**.In the heart of Laredo, AmerikSuites Laredo Behind Mall Del Norte is within a 5-minute drive of Mall Del Norte and Laredo Medical Center. This luxury hotel is 2.4 mi (3.9 km) from Laredo Little Theatre and 3.2 mi (5.2 km) from Sames Auto Arena. Distances are...
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Misty
Came here for family vacation love the hospitality great service managers alwayaking sure u get everything u need I totally recommend 100 percent very family oriented.I will definitely bring my family again.
Very good
I had a great experience the staff was very helpful and there rooms had no issues. They also had an amazing continental breakfast which I quite enjoyed. They have a pool which can only be accessed from inside the hotel
Great stay
Staff was great! Rooms were so clean!! & we all had so much fun in the Pool! The continental breakfast was great & the staff was so welcoming and made sure we were comfortable and happy with our stay at the hotel.
Very unprofessional customer service
I would never recommend staying at amerik suites in laredo. The only thing I cared about after a long drive was soaking in a hot tub. I called the hotel in the morning to make sure the hot tub was working.and was informed that it was so our journey began. We got to the hotel and I asked where the hot tub was and again made sure it was working and was informed yes. We check in go check out the hot tub and it was cold. I immediately go to the desk and we were told that it would take 20 minutes to heat up so we ran some errands and returned an hour later only to feel that the hot tub was still cold. The manager josh then got involved and stated that it was not turned on when we were there an hour ago that the girl was new and didn’t know how to do it. He said he would do it and it would take 20 minutes for it to heat up. We said we wanted our money refunded because we were goi g to stay at a place that the hot tub was working. He stated they do not give refunds and that we were only paying $50 a night so what did we expect. We said we expected the hot tub that you state on your website and were told that it worked. I was given a number for the general manager. I called and guess who answered the manager that we spoke with earlier. No help whatsoever if you have a complaint about him. I was also given a 1-888341-5657 number for a complaint and when you call the only thing you get are advertisements you have to listen to the whole thing which at the end gives you another number to call and agatonly ads. Never got to spoke to a real person. I would never stay nor would I ever refer anyone to ever stay at that hotel. The hotel itself seems very well kept however the way they deal with a customer complaint which was legit was very inappropriate. I do realize that some people want refunds for stupid reasons I felt our reason should have been accepted as I called in the morning and asked again before we checked in to make sure it was working. Both times we were told yes and both times we were lied to. If something is false that you are told then it isn’t our fault. I would never had checked in if I was told the truth.
Business Trips
I have been coming several times to Laredo, I love the price and location near the Mall, excellent service. Very Friendly Front Desk. Pool is also very nice. always had clean towels in my room, I would recommend this hotel A+++