Reviewed 12 February, 2020
I had an overnight stay with my family just this month at Mella Hotel and it was our first time there. Over all, I am impressed. One of their strong points is the well-maintained cleanliness of the hotel as well as very courteous and helpful staff. We also enjoyed our buffet breakfast will all the right assortments. The room has a good view of the main streets and it was very lovely at night. And of course I love the classy interior of the hotel. A big thumbs up and looking forward to stay here soon.
It was a pleasant stay but...
Reviewed 19 January, 2020
This hotel was a new discovery to me. This was an alternate hotel that I found after I cancelled our supposed staycation in one of the heritage hotels in Batangas because it was impacted of Taal Volcano eruption. I was excited to see this nearby hotel where we can celebrate my daughter's 10th bday. It was a pleasant stay except that I was informed during check in that their pool is under renovation. I am not sure if that was due to ashfall or it was renovated for something else. It was a disappointment because the kids were looking forward to it. Had I known that their pool was under renovation, I would have booked somewhere else. I think the guests deserve to know way in advance like for example, an advice in their website. If I had not paid the booking in advance, I would have wanted to cancelled it. But I don't want to spoil the moment. The room that we got was Family Room A. It has 2 big beds which can fit 4 adults and 2 small kids comfortably. Their room lacked the closets or at least small cabinets where we can put our clothes or bags. The bathroom and toilet are separated. I just hoped the sink was inside the bathroom. The breakfast was good and filled our tummies. Overall, it was a pretty decent stay, except that there was no information found in their site that their pool was under renovation. Facilities matter to their guests and this is one of the criteria being checked, thus we deserve to know.
Good and Worst Experience!
Reviewed 25 December, 2019
The room is small but clean.
The Pool is slippery and not safe for kids.
Their kid's zone is small and has nothing to offer, just a few books and a ride-on horse toy.
Some of their staff were friendly but some are also frowning since we dressed down during our check out. We felt judged :(
My son accidentally broke the glass of their long table inside our room, they say it cost around PHP10,000 but they lowered it to PHP 7,000 which I know is more than the cost of the damage. We called housekeeping a couple of times before they went up to our room to clean the shattered glasses and didn't immediately offer to transfer us to another room for safety reasons since we have three kids with us, one with special needs.
The room is not sound proof.
Business Solo Traveler
Reviewed 13 November, 2019
As a business man, i enjoyed the serene environment of the place. Friendly people from the employees and the locals there. Food is good, the bar is on the mid range price. Loved the to-go sandwich. Overall, it's a nice hotel
Reviewed 13 November, 2019
Our family enjoyed our stay at Mella Hotel. One of the best STAYCATION i've experience. All the servers and receptionist are friendly. The bartender JD is superb! You guys are the best!!! I also want to commend those made our room clean all the time.