A Strangers Poo
Reviewed 27 July, 2021
I checked in with my family after 11pm on 6/16/21. On entering the room, we were immediately greeted by someone else’s bowel movement in the toilet, along with hair stuck to the bathroom door and dirt in the bathtub. We requested housekeeping, and took our boys out for a quick glimpse of Fremont street. Upon returning to our room, housekeeping had been kind enough to open our room door and set a toilet brush right inside, right next to our open suitcases. We requested housekeeping again, and were asked by customer service if we wanted to switch rooms. I did not want to load up my kids and our luggage after midnight, I just wanted our bathroom cleaned. After making my request again, a member of housekeeping did come to the room and clean the bathroom for us.
The pool was beautiful, but frustratingly expensive, as you could only bring bottled water with you, and were required to purchase all other drinks at the pool bar, $6 for a large soda and $30/a bucket of 6 domestic beers. I understand making a profit, but this is excessive.
On the second day of our 6 day stay, we requested to rent a mini fridge. One was quickly delivered to our room. It froze every drink we placed in it, no matter the temperature setting, but ok. Still better than paying $5-6 for every soft drink and milk. We inquired about the price when renting the fridge, and what we HEARD was $50 and then $6/day. I’m paying $38/day in resort fees, but ok. I’ll pay to use your fridge.
Opened our credit card statement today, to find out we misunderstood the price, as they charged us FIFTY SIX DOLLARS A DAY to rent their crappy refrigerator.
I had been excited to take my kiddos to old Vegas and expose them the excitement that Fremont Street offers. Instead of a great family vacation, we were overcharged for every single thing inside this resort, AND had a subpar room that was not cleaned before our arrival. We checked out on 6/22, and as we had a late flight, we asked if we could still use the pool after checkout. We were told by the front desk that the policy is “no”
But that if we spoke with the pool attendant, we could probably work something out privately. So. Don’t plan on using the amenities after checkout unless you’re willing to privately pay off the staff. We decided to forgo the pool, and instead wandered around downtown until time to head to the airport. Once we walked back to the hotel, it took almost an hour for the bellman to get our luggage.
The initial cost for our room was awesome. The resort made sure to recoup every penny we felt like we were saving on our great deal. This hotel is legendary, but it’s going down as the worst place we have ever stayed.
Very poor service
Reviewed 26 July, 2021
Stayed at the Rush Tower from July 19-22,2021. Took a shower after checking in and the tub would not drain. I called the maintenance to have it unclogged, and it took three calls before they got it flowing properly. They however left the tub full of footprints and slime and hair all over. When I returned to the room and found it, I called the maintenance number again and asked why nobody cleaned the room when they fixed the drain. No apology from them. They did clean it after a second phone call.
I have been a loyal customer for many years, but over the past three years, the quality of service has really dropped off.
I can't say that I can recommend staying here to anyone any longer. Too bad. they used to be great.
Reviewed 25 July, 2021
This used to be the best place to stay downtown. The elevators were broken the entire time. No fridge or microwave in room. Fan in bathroom didn't work so the room was moist and humid. The tub was covered in rust. No turn town service which is supposedly due to covid but that's a joke because the place is fully open and no one is wearing masks - yet still only 2 towels in the room. Then to top it off, the housekeepers were banging on the door and opening it an hour before check out. The only thing good about this place was the front desk service.
Not the fault of the hotel, but instead of performers on Fremont, the circles were filled with homeless people begging for money.
Not the only game downtown anymore
Reviewed 21 July, 2021
There was a time when the Golden Nugget was head and shoulders above everything else downtown. Now with the D and Circa there, it's a clear third place in terms of "wow" factor, but still charging room rates like it's the leader of the pack. This, despite:
- A Carson Tower room with no Kleenex and no clock/radio
- A toilet not designed for anyone above six feet tall to use sitting down comfortably
- A perpetual smell of marijuana throughout the property (it may be legal, but man, it smells awful)
- The inability to make a reservation at the most popular restaurant on the property, Claim Jumper.
Challenges with amenities can be overcome with extraordinary service. Unfortunately, that was not the case here. Anyone's who's staying here with a child is doing so for the pool. Well, the waterslide wasn't working for the first half-hour of the morning we spent there. Big deal, right? Well, it kind of is when it's 100 degrees outside and everyone climbing to the top of the slide is expecting to spend a minute or two in the heat, not 30 minutes. The lifeguard in charge couldn't have been more flippant about the situation, moving with no urgency to try and find her supervisor. Hey, she was getting her hourly rate either way, right?
Also, not sure what we did to anger the bartender, but he completely ignored us when we tried to place a drink order. We had to go back to our deck chairs to flag down the waitress...for her to go to the bartender to place the order. We asked her if we were supposed to order with her (you know, making sure the servers get tips and all), and she said it was fine to order directly at the bar. So....?
Really, the only pleasant spot was the Chart House - food was exceptional, and the service was top-notch. Unfortunately, that's not going to be enough to make us come back.
Golden Nugget - spend some time thinking about whether you want to be the D/Circa, or 4 Queens/Binion's. You're a bad combination of them right now - priced like the former group, but without the pool, you're basically the latter group.
Reviewed 18 July, 2021
Having read a few negative reviews of the Nugget I had some trepidation but I assure you it is a wonderful place to stay. Check in at 1:00 on a Sunday afternoon was a breeze and our Rush Tower room was awesome. While there are no coffee pots in the room we had requested a Kuerig and it was promptly brought to the room and the next day we wanted an extra blanket and it was brought up in minutes. The pool area was really nice and we spent a day in a cabana and really enjoyed the experience. We ate at Salt Grass and both the wife and I thought the meals and price were on point. We never noticed the smell of smoke in the casino as some have said. Highly recommend the Golden Nugget.