Wonderful time for couples!
Reviewed 29 July, 2021
I just had to compliment the friendly staff and lovely property, the Cosmopolitan in Vegas! Just check out the spacious room with such a romantic view of the sparkling lights of Las Vegas! The shower and bath make me want to move in! The room has cool tech details like a little tablet that will operate the room temp and light ambiance. Rose, the virtual concierge, helped us get a reservation at Scarpetta. This was an excellent dinner with impeccable service. Every bit of this dinner was just right.
Reviewed 28 July, 2021
This hotel is super cool and trendy. My 16 and 18 year old even enjoyed it. From the decor to the crowd, plenty of stuff to look at. Great location near Bellagio, and pedestrian walkway to planet hollywood. Got an upgrade to a terrace view room. Very large sitting area and 2 beds. Great large bathroom. Everything clean. There was a slight issue with how much they held on card for incidentals considering we discussed paying cash....wasn't what it was supposed to be, but got worked out quickly. Definitely could use more staff...like every other place right now. Room service carts left in hallway all day long, but no big deal. Great casino. Would stay again in a heartbeat. Also there is a secret pizza place. We found it cause there was a line. Looked like it would have taken an hour. We gave up, but heard it was amazing pizza.
Don't stay here
Reviewed 28 July, 2021
So I stayed here last April and initially I didn't want to write a negative review as I thought the rude behavior of the staff was related to Covid anxiety After watching a youtube video by Pompsie I realized that it is just terrible management, likely trained by American Airlines. The hotel made a mistake in the reservation and immediately blamed me a paying guest. Luckily I was able to proof the mistake was made by the hotel and never an apology but a lot of excuses why the mistake was made, borderline blaming me again (American Airlines service model, don't take responsibility, don't apologize and twist it in a way that guest almost needs to feel thankful that as a company you fixed your own mistake). It was the overall attitude and arrogance of this hotel, while failing on every possible level in service. No bell captain service, concierge not responsive, front desk staff incapable and unkind. Next time back to the Wynn, at least they understand hospitality. And no longer will I look at a Cosmopolitanan ad in AFAR and think it is fun and cool, especially the tag line: 'The right amount of wrong'...just change it in the worst amount of wrong!
NEVER AGAIN!!!!!!!!!!!!!!!!!!! PLEASE READ BEFORE BOOKING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Reviewed 27 July, 2021
!!!!!!!!! NEVER AGAIN !!!! PLEASE READ BEFORE BOOKING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
On Saturday July 24, 2021 at 8:30pm on the Pedestrian Crosswalk, we were harassed, stalked and discriminated against by one of the Cosmopolitan Security Guards/ Door Attendant (official title unknown). My boyfriend and our friends were trying to get into our hotel room, in which he first asked us to show our key cards. We complied and as we started to walk away he proceeds to jump in front of us yelling that we were NOT getting in with our chipotle bags, or Fat Tuesday cups because he didn't know what was in them. We explained that we went to the Fat Tuesdays in the mall at the end of the Pedestrian Crosswalk, and that we also have a key to the hotel. He started to yell that HE was the "boss" and what he says "go's". From that point we asked if he could call a manager up to the 2nd floor and instead he called the police. We then showed police our key cards and we were told we were good to go but since he was giving us so much trouble we should take a different entrance in and they walked away. We then asked his co worker beside him for his name and he responded that he didn't have anything to do with it because he was controlling the crowd exiting the hotel. After that conversation ended, we noticed the individual who harassed us and displayed racist epitome was ONLY letting in caucasians with Fat Tuesday Cups, Daquiri Slushies, open alcohol bottles and cups of all shapes and sizes, with no questions, comments or concerns about where they came from or where they were headed. We then ask his co worker again, if he saw what we noticed and he then proceeded to say "that's his side". At this time the individual who displayed the racist epitome demanded that we needed to throw our cups away in order to get into the hotel, and continued to ask for our room number so he could confirm our stay. It's now 9:15 and other people of color are stopping to come to our defense about how he was mistreating us. He had no care in the world as he continued to let caucasian people into the hotel with all kinds of drinks. To make matters worse, we emptied our cups, threw them away, and pulled out our key cards again. I then made the statement that "the cups are empty" and we should be good to go. He jumps in front of me and starts yelling for me to "not talk to him that type of way" and calls down to the front desk and tells them to put our room on "watch" because we were being insubordinate, and rowdy. At this point it's 9:30 and my friend asks if he could please just let us go because we were trying to get to dinner. The individual who displayed racist epitome then proceeds to ask us questions about where we were trying to go for the night and why were we at the hotel. I continued to tell him that it was none of his concern. After 5 additional minutes he then decides to let us in but then followed us around the hotel until the end of his shift. We missed our dinner reservation, couldn't get in touch with a manager and have still been trying to get into contact with one. NO ONE has helped. I also spoke to a representative/manager of the cosmopolitan security and she was very rude, she went on to say that she couldn't help me because we were probably trespassing. When I asked to speak with another manager she proceeded with she was not giving out any names and I should have a nice day. I would've given this hotel a 4. However, due to the lack of response back regarding how Saturday night ended it's below a 1. By his demeanor, I can tell that was not his first time treating black people in this manner and I am sure it won't be his last.
Lovely Sunday lunch
Reviewed 25 July, 2021
We walked quiet country lanes, to a picturesque setting. The waitresses were very friendly. Starter of squid was excellent. Great roast dinners. Vegetables well cooked It was a sunny afternoon,
so sitting outside was a good option. Popular destination, well deserved.