The Venetian brings the soul of Renaissance Venice to Las Vegas. An integrated resort, The Venetian offers all the romance and grandeur of its namesake and more.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 31242 reviews
Dirty and Poor Management!
Nice Suites but Housekeeping in non existent. Bugers on shower walls, broken glass in bathroom and near bed. They shut water off with no notice or management follow up. Takes hours to call front desk.
Do stay front desk very rude
Hey everyone. I have stayed many times at the Venetian Resort . The room was Great. It's the staff that was horrible they are rude n disrespectful. They had computer issues n we had to wait for hours. Usually a hotel at that price should have given some kinda comp since we had to wait to check in. Instead, we got Water WoW. After all being in inline for over 30 min n more. Then when you need help, no one wants to help. My daughter got locked out of the room. Instead of calling me right that second. They say to her do you stay here at The front desk. My daughter was in tears because it was her first-Time in Vegas. When I called to speak to a manager, his name was Mike. He got super rude with me n he told me it's my fault that my daughter could not get in. Lastly, housekeeping did well for the first few days n then they stop coming. When asked to come, they said they would tell me why they didn't come until 11 pm. Mind you guys, I have my Family with me. We were tired from being out all-day n then having to wait for towels n sheets smdh. The pool was terrific. The only thing that they need to work on is keeping it clean. Picking up towels n trash that ppl. leave behind. We usually leave the pool for my 4-year-old nap time. Tell me why when we came back to the pool, the same towels and ppl's drinks have not Been picked up all day. Wow super trashy
Made reservation for two nights (the site I used only booked one). I figured I'd fix it when I checked in-what a nightmare. Apparently the system was down, so not only did I wait in line for hours, but when I attempted to correct the reservation, they couldn't correct it (again, supposed system down). They took my name and number and were supposed to call me when the system was back up (I never heard from anyone), so when I attempted to call in the morning to find out if I had a place to stay that night or if I had to pack up and go somewhere else, they never answered, I tried several options but sat on hold forever-finally deciding it was getting too close to check out time, I packed out. I then attempted to call luggage (no one ever answered that line either) and when my husband went down in person, he was completely ignored for about 10 minutes. We finally got someone to grab our bags and when I went down to collect our bags, I stood at the desk for about 15 minutes and was completely ignored. Too many other lovely hotels on the strip to deal with the kind of "service".
Trying to make up Covid 19 losses at the expense of customers
My family and I have vacationed at the Venetian for the last maybe 7or 8 years. We started a Grazie account at the recommendation of our casino host. We were advised that we could use one account to build points and we would book the rooms together (we take the whole family of 7). Last week we stayed at the Venetian and spent a lot of money gambling (about double the amount of the rooms and other amenities). To avoid comping us, the casino host now decides that they want everyone to have separate grazie cards, which would require each family member to book separate rooms. I understand that the Venetian lost money during Covid 19, but if you are going to change the rules, tell me when I book and ask. It would be pointless for 4 adults to have four separate cards and book 4 seperate rooms to get comps. That means if I book a room, the adult staying in the room with me can't get the grazie benefits unless they get their same room. Needless to say, we will be finding another hotel in Vegas. It was bad enough that nothing was ready on time, the maid service sucked and they stopped their Covid cleaning, but to try to skimp out on comps after booking with the casino host. That was the bottom line for me. It should be enough that everything is so much more expensive.
Venetian is on downward spiral
New Loyalty programme is an 'insult' I have been Platinum for a decade or more, and find that the new ownership/leadership fails to value people who can move the needle for customers / new relatiohships, let alone long term loyalty.