Harrah's Laughlin Casino & Hotel

We have been coming to Harrah's in Laughlin at least two or three times a year for the past 6+ years for Bullhead City senior Softball Tournaments. We have never had any complaints about the conditions of the room in the North Tower but yesterday I saw probably the worst room ever. How Harrah's Laughlin could allow a room with broken furniture, dirty floor (vomit stains?), mildew and dirty bathtub (see photos) to be provided to a paying guest is just beyond my comprehension! After I reported the condition of the dangerous broken chair and the condition of the room I asked to be moved to the South Tower. No problem but I had to pay for the upgrade...yup! Well, I can say that this likely will be our last stay at this property. Now I see why most of my husband's teammates are staying at other properties in Laughlin. I emailed the pictures with details to the hotel manager and have yet to receive any response.

Lets see 1st night came back to room to take a hot bath, No Hot water, Called maintenance after 30 minutes showed up to fix problem after being in our room for an hour, He said its fixed, Nope still NO hot water, Moved us to a mini suite, 2nd night we were woke up by a fire siren going off at 1:30 am, 3rd night we were out exploring all day came back to take a shower, No towels asked for towels and coffee, So 20 minutes later maid just comes in our room and delivers coffee and takes $2.00 tip off counter, Yes the tip was for her, But usually you would hand this to the maid, Not just take it off our counter and enter our room when occupied, But she still didn't give us towels, So we called and did the ivy app for towels, 4 times still NO towels, Kept being told they will be right up, NO! they never showed up, Morning comes and still NO towels I asked many times again and still NOTHING! So No towels for us to take shows. Another complaint, NOT one person was wiping down the machines in the casino, I've been to many casinos where they constantly clean the machines, NOT one time did they ever wipe a machine down. Also pool and jacuzzi 40 degrees, They don't tell you that when booking, Ever though other hotels have their pools open and decent temp. Manager was supposed to call me back and never did!!!!!!! I would give this a minus any stars

The Bartender at the North Bar on Saturday evening (smoke free area) was abrasive and rude. Not just to me but nearly every person I seen him interact with while I was playing video poker. The Steakhouse crowd were literally being scolded and talked to like children with regards to sitting at the bar, ordering drinks, having a mask over their nose, charging for fireball although they were actively gaming and called it an “up charge”. Because the Diamond lounge was closed, we were given premium drink coupons where this bartender wouldn’t give premium spirits but at the other bar was comped Jack Daniels single barrel. The 15-20 minutes I was there, I personally saw this bartender treat people like dirt that bet big and spend big at their steakhouse. Management should take action against this rude employee.

Decent room, great rate. Restaurant service was also good but... on the casino floor- the worst. One server for dozens of people on slots. You're spending money playing and can't get a drink. Poor management of resources.

Unsatisfied with this place .. aesthetically appealing, sure. However my experience there as a guest was not what’s I expected from a hotel such has Harass. I am a mom of two boys and a reward member and decided to book through the app since they had a good deal for the night. If you are a single mother you know it’s not often that we get “Me “time .. I completed the check in on the app. And was instructed to stop by the kiosk to pick I my keys .. convent! But it didn’t work and had not sign stating that . Not a big deal . The front desk agent was not informative did not smile or welcome me I’m not sure she even looked up at me .. she didn’t ask me if I wanted to add my tea wards or offer any type of assistance or a formation regarding my stay or amenities. That too didn’t bother me too much either.. got in the room “riverfront King .. basic room nothing fancy I’m ok with that it was just for a night to rest while gambling a little . Went to another casino for a bit then when t back upon entering the casino with a couple friends I was stopped by 2 security personnel who requested to see identification one person I was with had misplaced his ID and was immediately told he needed to leave, and even when mentioning he may have left it somewhere in my room while visiting was told he was not allowed to be in the tower without identification. Hi I’m a reservation holder and I provided my ID they proceeded to ask my first and last name though I’ve given my idea and wanted me to confirm the room number? I understand they have a job to do so didn’t give them a hard time ..however I did ask if there was a problem and one simply said no we just want to confirm you are a guest here even though I showed my rewards account and confirmation number right on my phone .. they had me stand there while they contacted the front desk to verify I was a guest ..it was in a way humiliating and degrading . The tone and mannerism in which they conducted themselves toward me was offensive and discriminatory. I noticed they did not stop anyone else and basically followed metro the front desk as if I had caused some problem which I Absolutely did not .. I asked for the manager the woman at the desk said she was the manager. I proceeded to share my discomfort with the situation and she told me there was nothing she could do since it was a different department .. I walked away uneasy ..on my way to the room the same security guards were there standing by the elevated .. it was the middle of the the night and I felt so offended I did not want to be there another minute I packed up and went to the desk on again told her I was unhappy and she did nothing but advise I call the next day ..