Reviewed 27 July, 2021
There were several issues. The state of our room for the price we paid was extremely disappointing. The first room we received was dirty. The trash can was overflowing, bed unmade and slept in. We received another room where there was a smell we were able to just spray perfume and turn up the fan. The bed was extremely wrinkled and sloppily made but we were running out of time to get to a wedding so we sucked it up and left. When we got back that night we were exhausted and ready to just sleep, pulled back the sheets and there was a stain on the sheets. At this point I was beyond frustrated and we decided to just sleep on top of the covers because we were tired and would only be there one night. Lastly, when we were getting dressed for the day to prepare to leave about 9 am housekeeping without knocking or announcing themselves just opened the door to our room. Checkout is not until 12! I yelled out so they didn't walk in on us, changing and she apologized and closed the door. When we went for Breakfast, we were told it would be 7AM-10AM. We went around 9AM and there was nature valley bars and yoghurt. Pretty much everything else was gone.
Convenience isn't everything.
Reviewed 19 July, 2021
While the location is convenient to Rt. 7 and the area, it might be worth staying a bit out of the way. This property is run down and poorly maintained. Our room had a broken shower drain and bathroom light fixture that was falling apart.
Housekeeping is well below par. Saw hair, dirt and a bug crawling around on the floor (was just a centipede, nothing worse).
File under "Never saw a bed made like that before": In this order - fitted sheet, blanket, flat sheet (over blanket). I re-made the bed and put the flat sheet where it belongs, while cringing and hoping the top sheet was clean. Asked about this at the front desk and one clerk told me there was a training issue, another said their clothes dryer was broken so they were short on linens. Also, no wash clothes in the shower, so maybe it's the dryer after all?
Bottom line: For the price they ask they should be able to do so much better!
Short Staffed and Poorly Maintained
Reviewed 29 June, 2021
Broken toilet seat, drippy faucets, noisy AC (think poorly tuned diesel engine) that barely worked, fitness center closed, non-functional vending machines.
They are clearly short staffed, which, to be fair, isn't their fault, but for a premium price, you should expect a minimum of decent maintenance. This was a rough trip.
Not the best Western
Reviewed 27 June, 2021
A bag of smart pop popcorn and one Jimmy Dean frozen sausage sandwich to be microwave is hardly a continental breakfast. The gym being closed down pool doesn’t open till 10 AM 20 minutes to check in in the place is dated like 90s dated
Desk Clerks Don't do their job
Reviewed 4 June, 2021
Was here for 5 days over Memorial Day Weekend.
Upon arrival our room had an a/c unit that sounded like a jackhammer. As we were leaving the room to report it to the front desk, we ran into the manager. She immediately found us another room with a much quieter air conditioning unit.
In the new room the TV remote did not work. I had to turn the TV on and control sound by the buttons on the side. I called to the front desk and they told me they would send someone up. Two hours later (11pm), I went to the front desk with the defective remote. One of the clerks took batteries from another remote and put them in the defective remote and it lit up. The other clerk wanted me to take a different remote but I would have to program it to work and she tried to give me instructions. I told her it was not my job. I took the remote with the refreshed batteries back to the room, where it worked until the last morning there, when it died after turning TV on.
The rear door key reader nearest to our room did not work. When I reported it to the front desk I was told that they knew it and somebody would be coming to fix it in the morning. 5 days later, when we left, the reader still did not work.
On the first two mornings, we had the option of a "hot" breakfast of a Jimmy Dean egg & cheese biscuit. Starting on the third morning, the front desk told me that they had run out of the biscuits so our choice was a muffin or oatmeal and a fruit cup and granola bar. All were high in sugar, which is a problem for people with sugar issues.
At check-in we heard the desk clerk tell one of the customers that they needed to know before 9am if they needed to have towels replaced or other room services done. Keeping this in mind, on the evening of day 2, we asked for replacement towels on day 3. This never happened. This facility has a note in the bathroom asking folks to put towels on the floor if they are to be replaced. So, imagine our feelings when we got back to the room at 11pm and we had to unpile damp towels and hang them up so we could use them to shower the next morning.
On checked out day, I had to walk around the hotel to enter via the main entrance each time I took items to the car since the rear door key reader was still not working. On the first time I noticed dog poop just outside the door. I told the desk clerk and she said she would get right on it. An hour later at final check out the dog poop was still there. The clerk said she would get right on it.