Property Location
With a stay at Holiday Inn Express Hotel & Suites Lexington-Downtown, an IHG Hotel in Lexington, you'll be within a 15-minute walk of University of Kentucky and University of Kentucky Albert B. Chandler Hospital. This hotel is 1.4 mi (2.2 km) from Rupp Arena and 11 mi (17.7 km) from Kentucky Horse Park. Distances are displayed to the nearest 0.1 mile and kilometer.
- University of Kentucky - 0.9 km / 0.6 mi
- University of Kentucky Albert B. Chandler Hospital - 1 km / 0.6 mi
- Continuing Care Hospital - CHI Saint Joseph Health - 1.2 km / 0.7 mi
- CHI Saint Joseph Health - Saint Joseph Hospital - 1.3 km / 0.8 mi
- William S. Webb Museum of Anthropology - 1.4 km / 0.8 mi
- The Red Mile Racetrack - 1.4 km / 0.9 mi
- Lexington Memorial Coliseum - 1.5 km / 0.9 mi
- Singletary Center for the Arts - 1.6 km / 1 mi
- University of Kentucky Art Museum - 1.6 km / 1 mi
- Boone Tennis Stadium - 2 km / 1.2 mi
- Cliff Hagan Stadium - 2.1 km / 1.3 mi
- Lexington Convention Center - 2.1 km / 1.3 mi
- Latrobe's Pope Villa - 2.1 km / 1.3 mi
- Lexington Visitors Center - 2.1 km / 1.3 mi
- Alltech's Lexington Brewing & Distilling Co. - 2.1 km / 1.3 mi .The preferred airport for Holiday Inn Express Hotel & Suites Lexington- Downtown, an IHG Hotel is Blue Grass Airport (LEX) - 9.2 km / 5.7 mi.
Rooms
Make yourself at home in one of the 96 air-conditioned rooms featuring flat- screen televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Dining
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Business, Other Amenities
Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Planning an event in Lexington? This hotel has facilities measuring 650 square feet (59 square meters), including a meeting room. Free self parking is available onsite.
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Convenient, clean and nice staff
I enjoyed my two nights in the King Executive Suite. Spacious and with plenty of sockets to plug in multiple devices. There is a desk where you can sit and do serious work, a small table with four chairs, and a sofa with another TV which I also utilized. The bathroom was large and the shower had good water pressure. Right now the breakfast is limited but still adequate. Parking is easy, there are several carts for transporting baggage, and they will give you as many Keurig coffee pods as you need to keep things moving. I appreciated being recognized as an IHG Platinum level member.
Modern, shiny, location may or may not what you want
It's clean and everything worked. Every property that used to offer 'free breakfast' has been zapped to some extent by the WuFlu and so it is here, expect yogurt and milk and cereal at best. It's on a corner of the Uni K property kinda kitty-corner, nice 1 mile walk to downtown if you want, but distant if you don't.
Unacceptable behavior
Hotel room was booked through a third party site, on which there was zero information about guests needing to be age 21 to check in. My daughter (18) was refused check in and when I called to inquire where this information was on the hotel website, (I had not looked at it since I booked externally) the extremely rude “manager” said she didn’t know and stated that since I was looking at the site, I should be able to find it. I continued to ask for clarification and she continued to very rudely tell me she wasn’t going to help me find the information. And then she hung up on me. I called back and repeated my same question, and was hung up on at least three more times. I finally asked to speak to her manager which is when she told me she was the manager. I asked if my daughter came back with a 21-year-old to check them in, would she be allowed to check in, and she stated that she would. We organized someone to help them get checked in, and when I called the hotel back, “Kadree,” this apparent manager who had hung up on me repeatedly, Proceeded to tell me that our reservation had been canceled and my daughter was not welcome there. The exact opposite of what she had just told me 10 minutes earlier. When I asked for the reason, which I assumed would be because she was not 21, she stated that it was because I was rude to her on the phone. I’m not sure how her hanging up on me translates to me being rude to her on the phone, but that should not lead to a cancellation of a reservation. Absolutely unacceptable customer service behavior. Also, she stated that it was her manager who gave her the directive to cancel the reservation. Since she had previously not given me any other managers information, I have now obtained that person’s name and phone number and will be contacting them. You should not be in customer service if you cannot handle frustrated people asking you direct questions in a difficult situation.
Capitalizing on Covid...
I travel 200 days out of the year, and expect changes/adjustments to services and amenities due to the current saturation. However, this hotel takes advantage of the situation more than any other hotel I have ever stayed at. I have stayed here more than 30 times in the last 4 years, (our daughter attended UK, and still lives in Lex). I noticed the change around April, but I had expected changes. However, I have stayed here 11 times since April 10, but never again. The dirtiness of the hallway (same wrappers in elevators for 2 days, pizza box sitting outside door for 2 days?), the lack of coffee, breakfast, or basic amenities are all being chalked up to "the epidemic". Holiday Inn: WAKE UP! There is still a pandemic, but other hotels have stepped up their services, not backed down! Most will have a buffet, but with staff serving. Others have more cleaning staff, not less. Your hotel has completely missed the boat on this, and in the process have lost me, my daughters frequent out of town visitors, and many others as faithful guests. Yes, you will still get the "one and done" UK suckers who won't know any better, but in this competitive day and age, it may not be enough to sustain your property. Shame on you for trying to capitalize on Covid by cutting back.
Should have stay elsewhere
We have stayed here several time. Very disappointed in how this hotel has changed. Granted there are somethings out of their control such has having to call the police for a group of contractors who got loud and out of control or the person in the room above ours that stomped across the floor most of the night then started again at 4 am. Again out of their control. How ever what they can control is how they maintain the rooms. The show in our room had something wrong with the spout because when we tried to turn the shower on only about half came out of the shower head the rest came out of the tube spout making a horrible noise. Then there is the breakfast. One reason we chose Holiday Inn Express is for the breakfast. Yes I know COVID 19 has changed everything but they could come up with something else other then offering oatmeal and breakfast bars. How about bringing back the staff that has been laid off and let guest call down and request the omelet, sausage, bacon, biscuits, etc. (that I know aren't made on site). Stay here was no better then staying at the competition and was more expensive. Will be hard to convince me to come back if this is going to be the new norm.