Emporium Lisbon Suites

I loved my stay here and was so happy I extended it by a few more nights. The communication with the Emporium team is fast and helpful (email and WhatsApp). The location is excellent and allows you to easily explore the old town as well as the waterfront. The suite is spacious and looks out onto a public square. Yes, there are bars and restaurants right out front but because of COVID-19 restrictions these will close by 11pm - the suite itself has double glazing so the soundprooding is good. I was in Suite 2.1 and had pretty views of the river. I loved being able to open the windows and drink my morning coffee while looking out at the scenery. The bed is comfortable. I liked the decor and layout. The blackout blinds are a plus. If you exercise outdoors then there are places directly outside for your workout (I did this most mornings). The bathroom is huge and the suite's storage is good for clothes/suitcases/personal items. I knew I would be checking in at night and so the team had very kindly left some bananas and milk in the suite for me. I was also given recommendations about places to visit/eat and neighbourhoods to explore and I really appreciated how I was made to feel welcome as a first time visitor to the city. Payment was easy and secure and I was also reassured by the flexibility of payment/cancellation. I felt confident about the hygiene levels in the entire building - cleaning, housekeeping, hand sanitizers in the entrance, laundry - and the fact that I got an anti-COVID 19 kit on arrival - two face masks and some handwipes. I work remotely and I spent a lot of time inside the suite. After a few days it felt like home. The Emporium team care about the health and safety of their guests and their staff too and I really appreciate that. I would definitely stay here again and have already recommended it to friends.

This is a wonderful place to stay in Lisbon well located to visit most of the attractions in old town. It is a low rise attractive building, very clean, large and quiet, and helpful staff. It has an elevator and a kitchen stocked with enough coffee to last a week. There are numerous restaurants and numerous bus stops in the immediate neighbourhood. Tip: Local cabs, green in colour, are very reasonable. To go to Belhem, a must visit, or the only modern shopping plaza is less than 10 euros. Books say airport costs 20 euros, but the cab picked us up at our place and took us to the airport for 22 euros including tip. All drivers were pleasant and informative. Better than public transportation!

We stayed in Rm 4.2 for 3 nights. Prior to check in, our interaction with Sandra and Sofia was very positive. We asked for a high floor which they honored and were able to check in 2 hrs early, as requested. We were excited about the boutique feel and unique room decor, but unfortunately, our room did not impress (looking at pics of other rooms I think maybe ours was the least 'inspired' as far as decor). It was large and overlooked the park but we did not think the views were as good as mentioned in other reviews (this was one of the selling features for us). The bed was a little too hard for our liking, sheets were worn out and scratchy, the bathroom showed some wear and tear and the shower/tub curtain had a musty smell (suggest a room with a walk in shower instead). We did not use the dresser as we found tiny ants and chose to keep our clothes in the suitcase. While the room was insulated from outside noise (property is located in a pedestrian area), the inside insulation was very poor and we could clearly hear our neighbor' conversations, coughs and even snoring. Also beware that you will hear the nearby bells. With a short stay we did not make much use of the kitchen other than using the coffeemaker (coffee was poor). The fridge was too loud so we unplugged it. There are two elevators: the first only goes up to level 1 (where the office is located) and then a second one to the other levels. In more than one occasion (including at check in) the main elevator was fully occupied with housekeeping items (an ingenious solution on their part due to lack of space, but who wants to squeeze in with dirty sheets?). As it is a limited service property, office hours are short and when we had trouble with our safe, found that no one was there to help (in spite of still being within business hours). Access to building and room are via two separate codes and we initially thought that would be very convenient but quickly learned that it is quite an annoyance as the codes were very long and not easy to memorize so we constantly had to pull out our phones to look them up. I will say that the rooms and common space were maintained very clean and had a lovely scent. The Wifi was decent and location was very good for both walking and metro/bus access. However, there are many other properties within the price range that would offer a great location and perhaps better value for the money. I'm a bit perplexed by the 4 star rating and the many positive reviews. Perhaps our room and room location were sub par compared to others.

Stayed for 2 nights and could not have selected a better hotel to stay while in Lisbon. Perfect location while awaiting our cruise. Allowed us to walk to many points of interest and is close to the metro and train station. Very pleasant and helpful staff. This is a must stay when in Lisbon.

Stayed for 2 nights Nov 2019 and would recommend to anyone wishing to have a fantastic room (which overlooks a beautiful square and the river in a great location (Alfalma). Andrea, Sofia and Sandra are great hosts who also doubled as tour guides - helping us plan our day. Would stay again if return! Thank you Andrea, Sofia and Sandra!