Based on 1603 review
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Property LocationWith a stay at HF Fénix Urban, you'll be centrally located in Lisbon, within a 5-minute drive of Lisbon Zoo and Rossio Square. This 4-star hotel is 5.3 mi (8.5 km) from Lisbon Oceanarium and 0.7 mi (1.1 km) from Marquis of Pombal Square. Distances are displayed to the nearest 0.1 mile and kilometer.
- Liberty Avenue - 0.5 km / 0.3 mi
- Edward VII Park - 0.5 km / 0.3 mi
- Marquis of Pombal Square - 0.5 km / 0.3 mi
- Atrium Saldanha - 0.8 km / 0.5 mi
- Saldanha Square - 0.8 km / 0.5 mi
- El Corte Ingles Mall - 0.8 km / 0.5 mi
- Gulbenkian...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesEnjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access and concierge services.
Great Hotel, shame a little bit too far out fdrom centre
Reviewed 22 march, 2020
After travelling from Porto, staying at HF Ipanema, this was a little bit of a disappointment. Hotel front staff, great, Barman was excellent but the morning crew at breakfast were surely, unfriendly and looked as if they would rather be anywhere but there. The breakfast itself was plentiful but the bacon, scrambled eggs and everything that should have "Hot" was far from it. Porto HF coud teach them a lot. The rooms were ok, not as good as Porto. They were tired, clean but lacked somrthing. As I ave said, the Hotel is a quite a way from the centre. Local restaurants are in short supply, as were bars. Metro was very close by but we prefer to walk. As we were leaving everything was shutting down, so were releaved to back to the airport and home. If travelling to Lisbon again, we would choose a Hotel closer to the centre, sorry HF Urban. One last comment regarding noise, on floor 3 where we were, you hear the Metro trains thundering through from around 7 in the morning to gone midnight. They seem to be right under the Hotel.
Reviewed 8 march, 2020
We had a bad experience with our booking with this hotel. They refuse to speak to us on call or reply to emails. They just ignore the customer. We have paid for our 6 day stay but will not be using it. We will not be staying at this hotel group in future.
Reviewed 4 march, 2020
My husband and I stayed at this hotel for four nights. Our room was clean. The beds were very uncomfortable. Both of us have been suffering with back pain during our stay and since coming home. On our first day we went out for a stroll and lunch. When we returned to our room, the key/card for the electricity was gone so the room was dark and we didn’t have the benefit of the air conditioning having cooled the room. It also affected the fridge. We suspected that the maid might have taken the key/card and reported this to reception. The reaction to our complaint was amazing and contradictory. One of the receptionists claimed that it was standard practice for the maid to have taken the key/card. The other said that the electricity worked totally separately from the card.....it was on a different circuit, apparently, whatever that means??!! The first receptionist showed signs of discomfort at hearing this information and mumbled something. We informed them that for the remaining three days we would not be availing of the maid service. We are totally bemused and disappointed by the way our query was received. Appalling “service”.
Reviewed 11 december, 2019
This is a wonderful/modern very well located hotel to stay in while in Lisbon. Metro stations are close by which I found extremely comfortable. Room was really spacious and I got to enjoy the breakfast. Would definitely recommend it.
Reasonable option close to downtown Lisbon
Reviewed 2 december, 2019
HF Fénix has a nice staff, very patient to explain the rides around. The hotel is clean, has comfortable bed linens and pillows, offers breakfast and it's well placed, close to downtown, so walking there is viable for the main rides of Lisbon.