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TripAdvisor Review
Based on 3025 review
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Discover the beauty of this historic city at the Novotel Liverpool Centre hotel. This stylish 4-star hotel is set in the heart of the city and is in close proximity of the Liverpool Echo Arena, Albert Dock and Liverpool One shopping centre. Ideal for tourists and guests looking for a weekend escape,...
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Discover the beauty of this historic city at the Novotel Liverpool Centre hotel. This stylish 4-star hotel is set in the heart of the city and is in close proximity of the Liverpool Echo Arena, Albert Dock and Liverpool One shopping centre. Ideal for tourists and guests looking for a weekend escape, the hotel is conveniently located just 1.6km from Liverpool Lime Street station. Keep fit in our fitness centre or relax by the pool. Q-Park Hanover Street offers, parking for guests at a 30% discounted rate.
Check-out ends at: 11:00
TripAdvisor
Excellent
1279
Very Good
1143
Good
401
Reasonable
122
Bad
79
Business
416
Couples
961
Solo travel
144
Family
860
Friends getaway
381
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 20 October, 2021
Stayed for 3 nights . Female receptionist was very nice although the reception was a little odd ( more like a restaurant. ) we had asked for twin beds and a quiet room but we were told they don’t do twin bedded rooms and we ended up being upgraded to an executive suite. Great ! It was on the 6th floor and in an usual corner type room ( room 632) . I would have given 5 stars for our stay but for the air conditioning. The room was hot and the air con was inadequate . Therefore we had to open the window ( top opening only about 2inches) . Then the noise from the street below was annoying. It seems that crates etc were being moved around continuously. The room had a separate toilet to the bathroom ( good ) and the tv worked well . There was no room service however ( due to Covid rules apparently ). So if you needed anything you asked for it at reception e.g. emptying of bins, tea / coffee , fresh cups and towels. Rather than keep asking for tea /coffee etc we brought our on in . There was a fridge and a safe in the room ( good ) We were given a complimentary drinks voucher on arrival ( nice !) which we took up on our last night. The bar area is a weird though. The theme is a ship we think and there are lots of hanging ropes and the staff wear stripy tops etc. It also had a odd feel to it and we didn’t stay for a 2nd drink. The restaurant and reception is next to the bar area . In our view that whole area needs a rethink.
Nigel H
Reviewed 17 October, 2021
Staff were always helpful and approachable.Jade and Maria went the extra mile. The breakfast was very good and there was plenty of it. The swimming pool was great for the family. Booking in for it was a good idea.
physicsclub2016
Reviewed 17 October, 2021
Stayed at the Novotel for 2 nights over the weekend. We arrived at 2pm as this was the check in time according to the booking, however we were told we would have to wait until 3pm for the room to be ready. The hotel is in a very central location with easy access to all of the shops, restaurants and central attractions. We were on the 8th floor and the room was very hot. The air con did not work very well which made it difficult to sleep at night. The window only opened slightly and due to the central location was very noisy when open. The room needed a bit of love, there were stains on the carpet and a hole in the wall. The bed was comfortable enough but the pillows were lumpy. Breakfast was good with a nice variety. All in all it was an okay stay, but have stayed in much better novotels in the past.
Darrellon
Reviewed 15 October, 2021
Nice central hotel, carpark around the corner from the hotel easy to acces under £15 for 24hrs stay. Our fish dinner had left us even more hungry than before we ate, as the potions were so small. Breakfast was decent everything you would expect for a good breakfast was there. Nice feel to the hotel bar friendly atmosphere. The room has all the amenities you would expect from a hotel also a small fridge which was useful to keep our drinks/wine Nice and cool.
Moydale
Reviewed 14 October, 2021
We stayed here for 4 nights. 2 adults & 2 teens. We found the superior room small considering there was 4 of us. Strange layout as toilet was in a separate place from shower and bathroom. Meaning you couldn't wash your hands unless you came out of the toilet and and went into the bathroom. Sofa bed was not made up on arrival, the man on reception said someone would come and set it up, however a few hours later we had to chase it up. Only 2 sets of towels on the room, even though 4 of us on the booking. Rooms are not being serviced or cleaned due to Covid which I think is unacceptable, the hotel shouldn't be open then. I asked for the towels to be changed twice without any avail and finally was only provided with 2 towels for 4 of us. Constant issues with the room keycard having to be reprogrammed which was also needed for the lift. Never seemed to be enough staff on and constant big queues at reception. Room really hot and aircon didn't seem to make a difference. Left window open, woke up every morning with the home bargains delivery truck unloading containers. Overall really disappointed. The best thing about the hotel is the location as its right in the heart of the city.
dcourtneywp