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With a stay at Signature Living Apart-hotel, you'll be centrally located in Liverpool, within a 10-minute walk of Liverpool ONE and St. George's Hall. This 4-star hotel is 0.4 mi (0.6 km) from World Museum Liverpool and 0.7 mi (1.1 km) from Walker Art Gallery. Take advantage of recreation opportunities such as a nightclub, or other amenities including complimentary wireless Internet access and concierge services. Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Limited parking is available onsite. Wrap up your day with a drink at the bar/lounge. Make yourself ...More details
Check-out ends at: 11:00
Company House say - notice of ceasing to act as receiver or manager!!!
Reviewed 8 december, 2021
Stayed at one of the hotels by signature living - where do I start!!! Had a pre-booked meal on the Friday night for 6.00 pm, at 8.30 we received our desserts before the rest of our meals, which they got completely wrong, how when we sent our orders in 7 days before, oh yes the meal wasn't in our hotel it like we were led to believe but was a 20 minute walk away. We were told our breakfast would be in a sister hotel just around the corner - wrong that was also in another hotel 15 minutes away. The room, okay it was a rather tired room, bedding and towels were clean. Only 1 power shower worked. The second power shower, the main shower did not work, but the smaller one did, however, to shampoo your hair or have a wash you had to hold the shower between your knees which got burnt or frozen, as the holder was broken. The roman bath should have been a beautiful blue instead the bottom was brown, dont think it had been cleaned properly since the first lockdown or at all. There were lots of tiles missing which people could have easily cut/injure their toes/feet. Oh gosh, I've bored myself but there's more to say I'm afraid ...
Poor customer service
Reviewed 16 november, 2021
Unfortunately despite trying to book a one night reservation at one of the hotels in Liverpool we have not been able to stay . We have a voucher for £150 a gift rom our children last year . We have rang ,e mailed and completed the on line contact form numerous times. We have been promised that someone would contact us within 24 hours but have not received any response . We are so disappointed that we have not been able to make a reservation and frustrated at the level of customer service . I would not recommend dealing with this company and certainly not purchasing a Gift voucher
Terrible - do not book!
Reviewed 12 november, 2021
Eight of us had booked to stay at the Masonic Building. The booking process had been very straightforward and communication was good. After checking in we went straight to the room and noticed that the rooms were tired and a little scruffy, It then came to our attention that none of the heaters were working so we phoned reception and their explanation was 'You can't heat a grade II listed building.' This is of course, categorically untrue and I did not appreciate being lied to. Clearly, they need to train there staff. The porters then brought over two tiny electric heaters. I'm afraid that this just wasn't sufficient to heat a large building with 5 rooms. We were freezing all night. There was also a leak in the kitchen roof so, we could not sit around the dining table. When it cam time to check out, we raised the leak and heating issues with Caitlyn who promised to have a Manager call me back. I heard nothing so after 48 hours, I called again and spoke with Michelle who also told me a Manager would call me back. Its a week later and I still haven't heard back. We have also yet to receive our deposits and, I am perplexed as why it is taking so long! I would have thought with the growth of Air BnB, companies like Signature Living would be trying a little harder to retain their client base. All in all, do not stay here. Its truly not worth the hassle.
Not Worth It
Reviewed 6 november, 2021
My friends and I stayed here on 02/10/2021, after booking last year and having to rearrange due to covid - a refund was not allowed. This was booked for my 21st birthday in 2020 however we celebrated it this year instead for my 22nd birthday. We arrived at the hotel at 2:30pm and check in was 3pm. The room wasn’t ready at 3pm meaning we were paying for a room we weren’t able to use yet. When we did get up to the room we had a bottle of Prosecco waiting which was a gesture of good will for my birthday, however we only had 2 glasses - the room was booked for 5 people and the hotel had even rang me the day before to confirm how many people were staying (which was 3 in the end). Only a minor detail however I asked the receptionist if someone could bring us up an extra glass and 45 minutes later this had still not been done and I had to go down and request this once again. There was problem after problem with our room: - the window handles were broken and the windows DIDN’T CLOSE. Bearing in mind it is October and was also a horrible rainy day….we were freezing. The solution to this was someone used a set of pliers to pull the windows too as much as they could (this still did not close them fully) - the curtains didn’t shut fully meaning we all had to go separately into the bathroom to get changed unless we wanted people from outside wide watching us get undressed. This was also extremely unhelpful when we are trying to sleep and there is so much light early in the morning. - The lights flashed on and off and this was the main lights around the room, so we had to switch them off and then had barely any light in the room. (In October and on an awful weather day it was dark and dull) We were told someone would come and have a look at this but no one ever did. - The tap in the bathroom was wobbly and moved around when you tried to use it - The room was so impractical for 3 of us trying to get ready for our night let alone if there had been 5! There was one mirror on a wardrobe and then another mirror on the wall where there was no lights?? This accompanied with us having to switch the main light off made this impossible to use. - There was a mirror above the bath/ shower however the shower dripped - The room was dirty including hairs in the beds 🤢 - What happened next really was the icing on the cake of a truly terrible stay… we came back from our night out to find a HUGE puddle of water next to our bed and the ceiling leaking!!! I couldn’t believe my eyes!!! The managers solution to this was to bring up some towels to lay on the floor!!! I requested a new room and was told they didn’t have any. The ceiling dripped ALL NIGHT LONG, we were absolutely freezing and all had an absolutely awful nights sleep. The hotel charges a security deposit of £50 per person, which I suspect they keep from customers who cause damage to the room and then do absolutely nothing about it and allow other customers to stay in rooms in a poor condition. This room cost us £300 for this one night. After complaining about the above the next morning I was offered a full refund…well it’s been over a month and I AM STILL WAITING!!! I’ve emailed a manager (Rui Oliviera) 4 times, all of which have been IGNORED! I have rang the hotel countless times and given my name and number, been promised a call back and never received one. I have been messed around constantly and still no closer to receiving my refund. The manager himself has apologised and promised to call me and never has, then I have rang back and he put me on hold and then said he had a hotel emergency and would not confirm when I will be receiving my refund! I will not be giving up on this matter but I would STRONGLY recommend no one else use The Shankly!!
Reviewed 7 october, 2021
Hen party disaster Do not stay here! Seriously I never write reviews but this place is horrendous, it is literally a dungeon, no daylight or windows or air for that matter, it stinks of foist, there was water actually dripping down all the walls and mould. The best we’re damp, and at one point all the electrics cut out and reception were absolutely useless and we were waiting hours for them to come back on, 23 woman to get ready for a hen do sat in the dark for hours ! The showers are tiny and the sinks arnt even big enough to wash in. And they dare to take a 1000 damage deposit off you on arrival! The place would look better damaged, it is absolutely horrendous and we all came away with colds because of how rank the air was and how dirty the place is. Honestly if they paid me to stay there again I wouldn’t. Do not be fooled by the photos! IT IS A DIVEEEEp