Based on 3259 review
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This 4 star hotel is located close to the airport of Heathrow Airport and was established in 2000. It is 15.0 Km from the WINDSOR and the nearest station is Heathrow T1-3. The Hotel has a restaurant, a bar and a fitness centre/gym. All 230 rooms are equipped with hairdryer and air conditioning.
Check-out ends at: 11:00
Reception servicesConciergeLuggage storage
Reviewed 15 october, 2021
Lovely staff, always happy to help. Clean room with comfortable bed. We had a great night before our flight and we will be back for sure. We will also recommend the hotel to our friends and family. Thank you
Managed quarantine experience
Reviewed 19 september, 2021
Everything was great! One time I had to call reception at 6am because I was not feeling well and they responded promptly and were very friendly! Whenever I request for something, it comes very fast to my room! You will feel very safe and taken care of here. The hotel room was also really pretty and clean, I immediately felt at ease when I checked in, up to the point where I felt a bit sad when I had to I leave. I even habitually take photos of the room everyday because it was so pretty (and the windows are really big so plenty of sunlight!!) I brought cleaning supplies and even vacuum because I thought it would be dusty and bad as read from previous reviews but everything was in great and clean condition! The 10 days also felt very brief because the room was so comfortable. I also got the highest floor so the view was amazing. All the staff were very friendly and accommodating. The food was delicious, especially dinner! They were all served very professionally and served hot! The options were also very diverse. For breakfast, you can get full English breakfast or simple croissant, eggs and fruits. For lunch, you usually get packed sandwich/wrap and salad, but it's enough to keep you full. They even come with desserts and plenty of drinks until I find myself not being able to finish it. I guarantee you will not starve here. The laundry was also done very quickly, everything was superb. I have friends who got other quarantine hotels and they weren't even half as good! I loved every aspect of my quarantine and would like to stay here again in future travels (not as quarantine though!) Something I was dreading about turned out to be a wonderful and relaxing experience. Thank you Holiday Inn!
Excellent service during Quarantine stay.
Reviewed 31 august, 2021
My quarantine stay at the hotel in August was made into a very pleasant stay by the staff. The warm and helpful staff at the reception going out of the way to finding solutions to my problems, to the security staff who had to escort me, the ever obliging house keeping and laundry, they all tried their best to make the stay, a more pleasant one. The room was spacious and clean. The food was good and large meals were served. The dinners were really good. Coming from the tropics, I found the room a little too cold, even at the height of summer. This was resolved by providing providing me with a heater. Thank you staff for the excellent service.
Dirty and Distasteful
Reviewed 2 august, 2021
When staying here on covid quarantine for a ten day stint I can only say that the experience was worse than terrible. Room was filthy with marks on the sheets and covers. doors were not working properly. The drainage of the bath was despicable and hair was left in the bath. Toilet did not flush properly at all. The food brought to the room was only average and overcooked. meat was always burnt. Chefs need proper training . .The standard of English by staff was worse than listening to a call centre from over seas. When complaining to the staff on reception about non delivery of food when required was abysmal and only threatening to get the manager did they do anything most grudgingly. I would never recommend this hotel to anyone and would give them a very wide birth as in Going to Pluto on winter break would be better. I have never had such bad service and staff attitude is a lot to be desired.
Qurantne Hotel stay with great service provided
Reviewed 29 july, 2021
I stayed here as part of the quarantine from a red list country. The hotel make things as easy as possible and the level of service provided was excellent. Food was delivered to the room and was of a high standard and very tasty along with good drinks and a good seize portions. When items were requested such as extra Milk, T-Bags and change of towels it was delivered immediately. The room did smell musty due to no fresh air and sealed windows but the air con was good enough and i could take exercise outside when i needed it. The room itself was large enough and a good shower and bath in the room. If i had to do this quarantine again then i would hope to get this hotel again.