Boston Court Hotel

In serious need of health and safety upgrade, Lamp holders on bedroom light fitting melting in front of my eyes, Electrical sockets hanging off walls, Extension leads overloaded . As for cleanliness Kim and Haggy need to take a visit. Staff very friendly. Wont be staying again.

Great location comfy beds we staying in family room number 10 which is up the top of the hotel was lovely and clean 2 singles and a double which was ideal for us the staff were lovely. at 12am there was a vibrating noise that last for 2 hrs the first nite wasnt as bad the second nite no clue where it was comimg from so was annoying to sleep with breakfast first day didn't have any juice with it but came hot and had plenty of milk and extras u have to ring down to reception and its brought to the room i would stay again if coming 2 London

I’m an assistance dog user, and as stated under the Equality Act 2010, a business cannot refuse us access unless there’s a serious health and safety concern. This includes supermarkets, shops, restaurants, hotels etc. Assistance dogs are permitted in all non-pet friendly areas unless there is a very exceptional circumstance. I carry with me a copy of the European Human Rights Commission Guide for Businesses which is a very simple and easy to read booklet explaining the rights and responsibilities of businesses under government law. It’s not an optional piece of guidance; it is LAW. This hotel left me stranded in London with no idea where I was and no place to stay because they believe they’re above the law. They refused to actually check the law itself regarding assistance dogs, and claimed that because there was no sticker on the door, they are allowed to refuse which in itself is ridiculous. This was more than a terrible stay, this was discrimination. The lady at reception told her manager on the phone in front of me that I’m “obviously not blind” because I could read. This in itself is a misconception and prejudicial statement that visually impaired people aren’t able to read. Some Guide Dog users can read, and it doesn’t mean they don’t need to use a dog. However, I hadn’t claimed my dog was a guide dog - he mitigates a different disability and is equally as protected by law. She further told her manager I was a problem, and that because I was upset, I was creating a problem in her reception. She wouldn’t let me get a word in, and when my Mum phoned the hotel to check I was safe as I wasn’t answering my calls, she verbally abused her. I was directed to phone customer services, so I did, and she continued to shout at me whilst I was on the phone that she wasn’t accepting me no matter what anyone higher up told her. I couldn’t hear the people at customer services for her. I was shown a message from the manager about how pets aren’t allowed (again, my dog is not a pet), and below, there was a message stating that he was at a Christmas party and couldn’t speak to me. I’m glad he had his priorities right and was enjoying a Christmas party whilst I was stranded in an unfamiliar city. I finally left on the basis that a customer service supervisor had promised to escalate my complaint and email me with a confirmation that he had done so. I am still waiting for that confirmation. This isn’t the last they will hear of my complaint, as an assistance dog is an auxiliary aid protected by law to be accepted by all businesses regardless of whether they’re pet friendly or not. This is because we can’t function without the dog, who is specially trained to assist us. They aren’t just pets - they are medical aids, and regardless of whether this hotel believes they don’t have to comply to the law, they still shouldn’t be treating their customers with the absolute disgraceful attitude shown to me last night. It was suggested to me that I stay in the Hilton across the road instead - which was upwards of £1,000 per night. I’m a disabled student. I can barely afford to pay my bills never mind stay in a Hilton hotel. In the end, I missed my university interview as I was left with no choice but to return home. The attitude of the staff is disgusting (even to other guests which I also witnessed). I can’t comment on the rooms as I never got to see them. I’m not even being given a refund despite them breaking the law. Avoid this hotel at all costs. They have a disgusting attitude - don’t expect any respect when speaking to any of the staff - bad management, and they believe they’re above the law. I wish I could give them a lower rating. Never have I been treated with as little respect as I was here.

My wife & I stayed here for a night last November and liked it so much I decided to book a room here again this time round. I booked room 15, a triple room on the basement floor of the building. The room was decent and reasonably clean, a good size too. The way the shower cubicle was built into the room looked a bit funny to me but it worked wonderfully; I really enjoyed my morning shower. The bed was a bit squeaky at times during the night but nothing major. The staff were really friendly and helpfully. My wife asked for a bit of milk for her tea, the receptionist happily brought her some of those little milk portions. For breakfast you have to dial reception when you're ready for it & it's brought to your room. Our breakfast was just 2 slices of toast with butter & jam and a carton of juice each; not a massive breakfast but an enjoyable one. The Boston Hotel gives you what you pay for, a no frills room for the night with a basic breakfast. Both times I've been here I've been very happy with the experience. £60 for the night in Central London, within easy walking distance of Hyde Park/Marble Arch tube station & lots of good Lebanese restaurants, can't be bad.

The good thing about this hotel is the locaiton. That's where it ends. As I type this I am washing, and probably destroying, clothes on the hottest wash on my washing machine after having brought bed bugs home on the flight with me from the abysmal room I stayed in here. WHY is this hotel still in business after so many bad reviews?? The room was absolutely filthy, thick with dust and hair and the plugholes were full of hair from who the hell knows how many guests. I had to remove this myself, I was nearly sick. The windows didn't have handles so I couldn't close them, the room stank of sweat or something...I don't mind old and tatty, but a clean room is BASIC. This place is an absolute health hazard, and by the way if you take bed bugs home and they lay eggs, you've got a nice couple of grand to fork out to fumigate the place. I just have nothing good to say about this place. Absolutely shocking.