TripAdvisor Rating
Based on 2977 reviews
See all**Property Location**.With a stay at Crowne Plaza London - The City, you'll be centrally located in London, steps from Financial District and 6 minutes by foot from St. Paul's Cathedral. This 4-star hotel is 0.3 mi (0.5 km) from The Strand and 0.5 mi (0.8 km) from Tate Modern. ...
More about the hotel
Still one of the best
We stay here regularly, but this is the first time we stayed two nights. It is not the same when the hotel is sadly so quiet and without the Concierge Service. However, the staff here are excellent and nothing is too much trouble. We are Spire Members and they really look after us. I hope that when we return next the hotel is busier but this hotel is trying to make the best of a bad situation with COVID rules at the moment.
Amazing hotel! Can’t wait to go back
Myself & my partner just returned from a 4 night stay and we had such a great experience! The location is ideal and most things are within around a miles walk. The tube is right outside. Staff on reception and in the bar were so professional, the room was lovely and they decorated it all for my birthday prior to our arrival. We will absolutely be returning to this hotel for our next stay in London
Paul Smith interior, great for the theatre and excellent customer service
We stayed here for a trip to the theatre and whilst this hotel might not be an obvious choice for theatre-land, it was only a lovely stroll away, taking in Fleet Street, the High Courts, etc. along the way. Being that little bit further out, we benefited from free street parking too. The hotel itself was lovely and the customer service we received at every touch point was excellent. We had the luxury of an executive room which gave us access to the executive lounge, where we had plenty of nibbles and a couple of glasses of wine. The lounge was fairly small but we had our own privacy and again, we couldn't fault the service we received from the attending staff, thank you. Our room had a Paul Smith theme which not only was a little wacky, but a huge treat for me being a cycling fan. TempleSpa toiletries were also something different to the norm. Everything was top notch about our stay. Thank you for a truly luxurious experience, and we wouldn't hesitate to stay again when the theatres reopen.
Amazing staff
So Covid 19 causes massive adjustments and changes to our world. However there are still gems to be found and sat here in the bar of The City Crowne Plaza sees our attentive bar person Agne serving smiles ( I imagine behind her mask but her eyes suggest so) and beers with snacks a real credit to the CP team as well as the very smiley eyed attentive receptionist that checked us in! It’s these attentive people and their colleagues that really make a difference in this strange and trying times.
Customer Service Excellence
I visited the hotel this weekend. The best thing I came across has to be the staff! I was tended to by Ruden, and Fernanda. As a vegan, my breakfast needs were adapted to my request. The presentation of my food was on point. Ruden continually ensured we were satisfied, bringing across our many requests. I am an extremely fussy eater, but Ruden made sure my order was adapted and delivered to perfection. I would like to commend Ruden and Fernanda for the way in which they managed the busy restaurant, and my continual demands.Our food was timely and fresh. Me and my friends enjoyed the food. Our many requests were met, without hesitation. Thank you for making this experience so enjoyable. I hope to visit again soon!