H10 London Waterloo

Starting at

$ 202

TripAdvisor Review

Based on 4105 review

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This superb design hotel is very nicely situated on the famous known Waterloo Road, just 5 minutes' walk from Waterloo Tube Station. Guests will be able to reach on foot a number of touristic and cultural attractions, such as the London Eye, the River Thames, Big Ben and the Houses of Parliament. Wa...

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Property Info

This superb design hotel is very nicely situated on the famous known Waterloo Road, just 5 minutes' walk from Waterloo Tube Station. Guests will be able to reach on foot a number of touristic and cultural attractions, such as the London Eye, the River Thames, Big Ben and the Houses of Parliament. Waterloo Train Station is approximately 600 m away. London Heathrow is at a distance of approximately 29 km, London Luton at some 45 km and London Gatwick and London Stansted are both at around 50 km from the hotel. The H10 London Waterloo has bright, modern rooms, with laminate wood flooring, that ar...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

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Travelers rating
  • Excellent

    2314

  • Very Good

    1326

  • Good

    298

  • Reasonable

    89

  • Bad

    78

Travelers profile
  • Business

    694

  • Couples

    1861

  • Solo travel

    221

  • Family

    592

  • Friends getaway

    393

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Promised refund still not received

Reviewed 15 january, 2022

I’d like to make a complaint.  My daughter and her friend booked the hotel to stay in just before Christmas.  Unfortunately and very sadly days before, her Grandmother died.  We rang and cancelled her holiday stay.   You were very kind on the phone and said you’d cancel the stay and make sure you wouldn’t take the funds.   The money was still taken from her account. £166!!!!!  She does not have this money to spare. She is a student training to be a nurse!    We called again explaining and were told it would be sorted and a refund returned.  Still no such refund.  We rang again.  Again promised it will be sorted but again nothing!!!!!   This is a really sad stressful time for our family at the moment and we don’t need the added stress of chasing much needed funds that you promised you’d return! I’ve now tried all forms of communication - phone, email, messenger, Facebook, Instagram no joy

AngieVictoriaMay

Great hotel in a great location

Reviewed 15 january, 2022

This hotel is in a great location. We went in January and arrived early, but it was no bother to check in as our room was ready. The staff were really helpful. The room was on the 11 floor and we had a wonderful view of the city and all the landmark buildings. We had cocktails in the Waterloo Sky Bar which were really good. It was little cold to sit outside, but the view was impressive. The breakfast was one of the best we have had and the staff were so helpful We will definitely use this hotel again

Trudi T

So cold slept in one bed in one room 4 adults

Reviewed 13 january, 2022

Booked 2 rooms for 1 night as a birthday celebration. As you can see plug socket was hanging out of the wall..we saw a show to come back to our rooms which was absolutely freezing. My daughter called reception who sent a guy up n said oh its cold in here I'll sort it in the morning. Seriously we slept the 4 of us in one room in one bed to keep warm.never in my life have I been treated like this, reception in the morning told me to email the hotel Yes the one I was standing in.what a disgrace.3 emails I've had no reply none.i will try and go as top as I can with this complaint.I also have video evidence of this man coming into the room . Totally shocking

Tedsy70

2 Night stay in December

Reviewed 26 december, 2021

We stayed here for 2 nights the week before Christmas with a room for my wife and myself and one for teenage kids in a separate room on the 12 floor. View was great, we visited the roof top bar one evening which was nice. Rooms were very clean, shower and bath were great. Breakfast in the restaurant was fine. would stay here again.

Bains1010

Excellent birthday getaway

Reviewed 23 december, 2021

Isaac on front desk was very accommodating and very friendly both on check in and check out. The hotel was very clean, and our room had excellent views. I mentioned how it was my partners birthday so I was sad that this was not acknowledged. However great location and will definitely be back soon! Thank you!

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