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**Property Location**.A stay at Hilton London Tower Bridge places you in the heart of London, within a 10-minute walk of The Shard and London Bridge. This 4-star hotel is 0.4 mi (0.7 km) from Borough Market and 0.5 mi (0.8 km) from Tower Bridge. Distances are displayed to the nearest...
More about the hotel**Property Location**.A stay at Hilton London Tower Bridge places you in the heart of London, within a 10-minute walk of The Shard and London Bridge. This 4-star hotel is 0.4 mi (0.7 km) from Borough Market and 0.5 mi (0.8 km) from Tower Bridge. Distances are displayed to the nearest 0.1 mile and kilometer. .The Shard - 0.4 km / 0.3 mi Financial District - 0.6 km / 0.4 mi London Bridge - 0.6 km / 0.4 mi Borough Market - 0.7 km / 0.4 mi Tower Bridge - 0.8 km / 0.5 mi Globe Theatre - 1.2 km / 0.8 mi Tower of London - 1.2 km / 0.8 mi Tate Modern - 1.6 km / 1 mi The Gherkin - 1.6 km / 1 mi Liverpool Street - 1.7 km / 1.1 mi St. Paul's Cathedral - 2 km / 1.2 mi Brick Lane - 2.1 km / 1.3 mi Museum of London - 2.2 km / 1.3 mi Barbican Arts Centre - 2.3 km / 1.5 mi Royal National Theatre - 2.4 km / 1.5 mi .The nearest airports are: Heathrow Airport (LHR) - 31.2 km / 19.4 mi Gatwick Airport (LGW) - 83.1 km / 51.6 mi London City Airport (LCY) - 11.1 km / 6.9 mi .The preferred airport for Hilton London Tower Bridge is Heathrow Airport (LHR). **Rooms**.Stay in one of 248 guestrooms featuring flat-screen televisions. Premium TV channels provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.**Dining**.For lunch or dinner, stop by 1751, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/café, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.**Business, Other Amenities**.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
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Based on 4975 reviews
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18th birthday stay
We stayed at the hotel on Saturday night to celebrate my daughters 18th birthday I want to thank the staff for making us so welcome and for decorating her room, it was a lovely surprise. Our room was clean, the service from all the staff was excellent and the hotel felt super safe. Whilst we missed not having the world renowned buffet breakfast, it was still very good!!! And served to us at the table. Thankyou again we had a fantastic stay and I highly reccommend this hotel.
Lovely stay
Had a one night stay last night. Fabulous from check in to check out. Room was great - 8th floor. Had everything we needed. Complimentary Half bottle of red wine which was nice. Went out for the afternoon after check in then came back and had dinner in the restaurant about 8:30pm. Staff and food were excellent. Nice breakfast too with unlimited tea and juices. Then we left our luggage to go shopping and collected before we went home. Great hotel and lovely staff!
Lovely hotel even in covid
I have been staying here on and off for 3 months and the staff have been great both at reception and in the bar where nothing is an issue and the cocktails are special. Plus during Covid the place is spotless and the staff constantly clean their hands with Sanitizer between serving guesses.
Lovely hotel - Average service with a catalogue of errors.
Wrong room advertised when booking was moved though, which was lovely. Requested room clean when checked in. Wasn’t done and was told I had asked I didn’t want to have this. Which was a fabrication. Then informed that room could be done but only towels changed and I said this was unacceptable. They did offer me a complimentary drink and said it would be maximum of 15 minutes and they would get me. 45 minutes later and I had to eventually ask if it was done. It was cleaned and looked nice. Then!!! The next morning at 9:40!!! My partner was just waking and I was asleep, i answered the door and A lady from house keeping said ohh not empty and walked off. Not good enough in my opinion. When checking out, I wasn’t asked how my stay was and instead was told my deposit would be back in my account. Would I stay here again? Probably not. Amazing views though. Location is amazing and if was a cheaper price I would have expected the mess ups.... but come on you’re a Hilton 😂
A catalogue of errors
We experienced a number of issues during our trip. I used my Hilton Honors app to digitally check in and I selected a specific room and digital key. When I checked in, I was told that the room wasn't available. I asked what time check in was and was told 3pm. I therefore asked why my room still wasn't available seeing as it was now 4pm? No reason was provided. I therefore had to settle for a different room and after what seemed like the longest check in ever (bearing in mind that I'd already checked in on the app), we went to the room. Due to Covid-19, the lifts were rightly limited which meant queueing, which was perfectly acceptable. What wasn't acceptable was getting to the room to discover that neither our physical or digital room keys worked. I therefore had to go all the way back to reception, patiently queueing for the lift again, to get the keys sorted. When we got to the room, there was only 1 towel when the booking clearly showed 2 guests. I mentioned this next time we were passing reception and a 2nd towel was taken to the room. In the evening, we went to the bar. I ordered a bottle of Aspall Cider on the basis it was a 500ml serving and I was thirsty. The bottle was actually 330ml, despite the menu clearly stating 500ml. This was false advertising, but Aga resolved the issue well (more on her later). We ordered the 'room with breakfast' deal, but had we have known what that entailed, we wouldn't have bothered as it was a rip off. To be fair, on morning 1, the breakfast was on time and hot, even if it was underwhelming. Breakfast on day 2 didn't turn up so I have to call down to room service. It was brought to the room, but had clearly been sat around for ages as it was stone cold. Day 3 again was luke warm at best and the breakfast and room service were really poor. If Hilton couldn't provide this service with the limitations imposed, then it shouldn't have been offered. As it was, it was disappointing, and that's me being polite! On day 2, we got back to the room after a tiring day walking around London only to discover that, once again, the room keys didn't work. Another trip to the most disfunctional reception team we've ever experienced and the keys were dealt with (although they also needed fixing on day 3 too)!! My wife commented that it really felt like the blind leading the blind as at one point, we had 3 of the Hilton team trying to fix the keys! We booked into the hotel restaurant (1751) on our last evening and despite at least 6 different pumps, they had no draught beer available. We therefore decided to go somewhere else as we were so fed up by this point that we were actually looking forward to leaving. The reason for the score of 2 (because without these it would have been 0) was that the bed and pillows were really comfy and we enjoyed a very peaceful sleep, which is quite rare for a hotel stay. Secondly, Aga who worked in the bar was quite simply amazing! She was really hard working, always bubbly and energetic and above all, she made us feel very welcome. Also, Liam behind the bar made some amazing, if expensive, cocktails and again never stopped working. So there you have it. If we hadn't experienced the issues and ineptitude that we did, the score would have been higher because the hotel itself is nice. It's well located and we couldn't fault the standard of the rooms, but the day staff they had on reception were really poor ambassadors for the Hilton brand (the night staff were good though) and really seemed clueless. To further prove that point, I was told when checking out that I would be contacted by a member of customer services. I am still waiting. I wasn't given a copy of my bill, so I still have no itemised bill to show what I spent. I was told this would be sent to my email address (which I received other Hilton messages on), but again, I'm still waiting. All I can tell from looking at my bank statement is that Hilton have taken one amount and are currently reserving a different amount. I would say that I am surprised, but you can probably tell by now that I'm not!!! As you can see by my other contributions, I very rarely give poor reviews, but this was as the title suggests a catalogue of errors which detrimentally impacted on our trip to London.