Property Location
With a stay at InterContinental London - The O2 in London, you'll be 0.2 mi (0.3 km) from O2 Arena and 2.3 mi (3.7 km) from Cutty Sark. This 4-star hotel is 3.9 mi (6.3 km) from Royal Observatory and 5.2 mi (8.4 km) from Excel Exhibition Centre. Distances are displayed to the nearest 0.1 mile and kilometer.
- O2 Arena - 0.3 km / 0.2 mi
- Cutty Sark - 3.1 km / 2 mi
- Royal Observatory - 3.6 km / 2.2 mi
- Excel Exhibition Centre - 4.6 km / 2.9 mi
- Queen Elizabeth Olympic Park - 7.2 km / 4.5 mi
- Brick Lane - 8.6 km / 5.4 mi
- Westfield Stratford City - 8.6 km / 5.4 mi
- London Stadium - 9 km / 5.6 mi
- Financial District - 9.3 km / 5.8 mi
- Liverpool Street - 9.7 km / 6 mi
- Tower of London - 9.8 km / 6.1 mi
- Tower Bridge - 9.9 km / 6.1 mi
- Barbican Arts Centre - 10.7 km / 6.7 mi
- Museum of London - 10.8 km / 6.7 mi
- London Bridge - 10.8 km / 6.7 mi .The nearest airports are: London City Airport (LCY) - 9.4 km / 5.9 mi
- Heathrow Airport (LHR) - 113.9 km / 70.8 mi
- Gatwick Airport (LGW) - 72.2 km / 44.9 mi .The preferred airport for InterContinental London - The O2 is London City Airport (LCY).
Rooms
Make yourself at home in one of the 453 air- conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Dining
Enjoy local cuisine at Market Brasserie, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Relax with a refreshing drink at one of the 3 bars/lounges. English breakfasts are served on weekends from 7:30 AM to 11:30 AM for a fee.
Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in London? This hotel has facilities measuring 16146 square feet (1500 square meters), including a conference center. Self parking (subject to charges) is available onsite.
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Gorgeous!
Daniel is such an asset to the team. My husband and I stayed in December last year and he treated us so well. I’ve been to the Intercontinental quite a few times and the staff are lovely, but Daniel went a step above the rest. He even walked us to the lift and showed us around.
Attentive Five Stars Service
Room super clean and comfortable. Manager in Market Brasserie gave almost perfect services. Energetic and attentive. Breakfast is superb! Under Tier 3, on the third day of our stay, breakfast is served in room, still in excellent quality. Truly grateful to the lovely staff who has provided great service. Due to Covid, it’s not necessary to clean room everyday but you can request to refresh certain facilities. Convenient! We had a pleasant stay and thank you for all the staffs who has kept to maintain excellency in this difficult time.
Awful customer service
It was my boyfriend's birthday and I specified on my notes with the hotel that I'd like to ensure there is a note and potentially a complimentary bottle of Prosecco or wine to surprise him upon arrival. Given the fact, this is a 5 star restaurant and we had booked this location to celebrate my boyfriend's birthday - the hotel made absolutely no effort to even acknowledge that it was his birthday. There was nothing in the room that made us feel welcome or appreciated which has been done for us before at previous hotels on previous birthdays. Secondly, the hotel locks the mini fridge in the room even though it's empty. We spent half an hour waiting outside our room whilst an engineer attempted to open an empty fridge so that we could put our own champagne into the fridge. I understand waiting outside the room because of coronavirus however waiting half an hour to open a fridge door in a 5 star hotel is shocking. The customer service and general attitude of the reception staff and the female manager was absolutely shocking. The pool area was extremely dirty and the loungers had balls of hair and dust all around them. Very disappointed.
Birthday Trip
The ultimate relaxing weekend away for my birthday. Our experience at the hotel from start to finish was breath taking. Will definitely be returning as soon as possible. Thank you for going that extra mile and making sure your guest experience a wonderful break.
Nice stay in difficult times
We stayed for two nights whilst in London to hand Christmas gifts over to friends and family in a selection of London parks LOL . My Wife and I love this hotel . I (normally) have to travel a lot and stay in IHG group’s more budget offerings then use points to stay at this hotel as a treat . I have to say it’s one of the few hotels I’d actually stay at for the sake of it rather then needing to. The main plus point is the staff who are lovely and very attentive and accommodating. On this occasion we had a fantastic afternoon tea looked after by Sylvia - the cakes were amazing amazing. We also had dinner in the brasserie and a gentleman who’s name began with C did a great job of looking after us . Yes, there have had to be adjustments due to COVID : no mini bar , spa has to be booked , bed making has to be negotiated. The main thing is we left feeling like we had a lovely time after a thoroughly crap year . I suppose if I am ultra critical I’d say that there doesn’t seem to be anything tangible given as a reward for being a Spire Ambassador: the highest possible loyalty tier - not even a free drink or room upgrade that I could discern . Maybe throw in free parking or some sort of token, or as I said a free drink .