Based on 1017 review
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This charming property enjoys immediate access to the international Eurostar service, the National Rail and the London underground. Its convenient location makes it a great choice for business and leisure travellers alike. The British Museum and the Bloomsbury area are just a short walking distance away. The British Library and the University of London, as well as the famous Madame Tussauds, can be found in the area. This hotel blends effortlessly with its charming surroundings. Tastefully-designed guest rooms offer comfort and style, featuring modern furnishings and parquet floors. Guests can...More details
Check-out ends at: 11:00
Horrendous customer service
Reviewed 16 november, 2021
Booked months ago to stay here this weekend. Received an email from Booking.com to say the hotel were unable to verify my card and so it had been declined. I contacted them on Saturday to provide them with a different card and then today had another email from Booking.com to say the hotel had declined this card too! Both cards were absolutely fine. I contacted the hotel this evening to politely ask them for support to be abruptly told “contact Booking.com and pay them now” when I explained that Booking.com advised us this issue was solely due to the hotel’s finance system we were told “sorry but I’m too busy to speak to you so cannot stay on the line” and had the phone put down on us! Cancelled our stay immediately; total lack of professionalism and basic courtesy to bother to inform us why THEY could not process my card - twice!
One night only
Reviewed 14 october, 2021
Great location for kings cross. Basic room, clean. Very noisy due to location. Staff were polite enough. Was sure we had booked breakfast Porter said not, but we weren’t offered any. Plenty of places around near to hotel. I would stay again simply because it’s handy.
Hotel basic, STAFF ARE THIEVES
Reviewed 26 september, 2021
Hotel was clean enough, cheap enough, pretty central, Staff are thieves. The maid stole perfume from its box in our room. We know who it was by the guilt on her face when we asked. Staff did nothing about it. I’ve done some research and we aren’t the only people who have had things go missing. The managers sent any email telling me they are doing nothing about it - so I’ve rang the police and told them that it needs a proper investigation because theres more than one person. If you want to keep your belonging DONT STAY HERE
Excellent location, basic room.
Reviewed 27 august, 2021
Excellent location right by the northern tube line. Room was basic, had tea and coffee, hairdryer, TV and air conditioning which was good. Dropped luggage off in the am before we could go into our room. Again very grateful for this. Hotel alittle dated and a shame they didn't do breakfast. Beds were comfy, slept well.
Worst hotel I've been to
Reviewed 18 august, 2021
I wouldn't recommend this hotel to anyone. The room was grubby, the beds were like camp beds, the shower needed a good scrub, the towels were hard and like a piece of rag. There was rubbish on the floor in the hallways, the glass in the lift was smeary, their was a đirty mop and bucket with dirty water left by the lift overnight. There is no bar, no restaurant in the place u have to go outside and round the corner to another one and they don't do breakfast. There is no housekeeping our room wasn't cleaned the 2 nights we were their. Do not stay here.