Based on 876 review
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This comfortable hotel lies amidst peaceful gardens and is situated close to the centre of London where there are countless shopping and entertainment venues just waiting to be explored. Links to the public transport network (Earls Court underground station) lie about 100 m away and restaurants and bars are to be found some 800 m from the hotel. This 6-storey hotel was built in 1860, renovated in 1998 and comprises a total of 18 double rooms, 2 twin rooms and 3 suites. Amongst the facilities count a foyer with a 24-hour reception desk, lifts and a cloakroom. There is also a café, a bar and fre...More details
Check-out ends at: 11:00
Reception servicesSafe boxNewspapersConciergeLuggage storage
Reviewed 9 november, 2021
staff are very rude and not very helpful. hotel itself is ok very small and cramped but clean and smells great. breakfast wasn't great lacked variety and flavour. hotel is in walking distance of the tube. so much more potential for the hotel i think the staff just let it down. great for a short stay. make sure you book parking in advance if you need it.
Reviewed 8 november, 2021
There was a young Asian lady who has been an absolute delight to deal with during the stay. An older asian woman has been so horrid throughout our stay, our room didnt get serviced for three days to which we had to ask twice for it to be done and she had just replied “well, do it yourself” which is so unprofessional. So the bed felt so dirty. Breakfast staff were lovely, but the older asian receptionist even upon my partner going out - I was left alone in the room and felt so intimdated to go downstairs by myself if mu partner had to pop out for business.
Girls visit to London
Reviewed 20 october, 2021
A group of seven ladies stayed here for 2 nights in 4 double rooms. We had 3 superior doubles and 1 standard double. All the rooms were fine, we were on 2nd-4th floors there is a small lift which was handy. The beds were very comfortable and the hotel is really quiet. The location is just around the corner from Earl’s Court tube in a nice residential road. I would imagine parking could be a challenge! The rooms aren’t huge but standard size for central London. The rooms were really clean and the ensuites fine. We paid approx £130 for 2 nights so £65 a night which for a central London hotel was reasonable. The breakfast is basic but they do tell you when you book that it’s a grab bag so there is some fruit bananas, apples, oranges, fruit juice and packaged croissants, brioche and cereal bars. There is coffee/hot water in jugs or you can pay £1.50 for a coffee from a machine. This was fine, not luxurious but we were not expecting much as all that was advertised was grab bags so we were pleasantly surprised we could sit and have a drink together. Don’t be put off by the reviews we all slept well, the rooms were fine, they were clean and the staff at reception were fine. Just remember you need photo ID to check in as apparently that’s in the T and Cs but non of us had read that!
Awful attitude & all facilities closed. 2 star service for 4 star money
Reviewed 19 september, 2021
Staying here currently but it’s so awful I can’t wait to leave. Booked as a 4 star luxury boutique hotel. Only if 4 star means: Nowhere to eat breakfast No fresh breakfast - prepackaged to go. No fresh coffee from day 3 onwards. No lounge or sitting area. 2 ply scratch-your-arse toilet paper. Old Blood stain on duvet on arrival. No maid service despite staying 5 days. Our twin room was in the basement with minimal natural light. The above are FACTS not OPINION as I think this helps you fellow traveller better than an emotion fulled rant… When I asked for the managers name, I was told I cannot have it as he doesn’t want customers to know who he is. Truly shocking.
A tale of 2 halves
Reviewed 15 september, 2021
Arrived to the true horror of their "small double room". It isn't "small"! It's tiny!! Totally unsuitable for even an average sized couple. The double bed is wedged into a gap that wouldn't even fit a camp bed comfortably. To achieve their star rating the room is filled with clutter more reminiscent of a storage room. On our 3rd night we were upgraded to a "normal" double that felt like a luxurious suite after living in a Mousehole but it did restore my confidence and award this hotel 3*