Hilton London Metropole

Starting at

$ 390

TripAdvisor Review

Based on 6875 review

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The following services and amenities are available, but with reduced service: Business Center, Concierge, Executive Lounge, Fitness Center, Breakfast, On- site Restaurant(s), Pool, Room Service.Located in the heart of London, Hilton London Metropole offers everything you need under one roof. The hot...

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Property Info

The following services and amenities are available, but with reduced service: Business Center, Concierge, Executive Lounge, Fitness Center, Breakfast, On- site Restaurant(s), Pool, Room Service.Located in the heart of London, Hilton London Metropole offers everything you need under one roof. The hotel has 1,059 bedrooms, including executive rooms and suites with access to the executive lounge's continental breakfast and refreshments throughout the day. The hotel has five stylish bars and restaurants, a fully equipped fitness center, a heated 12.5m indoor pool, sauna, steam room, and car park. ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1348

  • Very Good

    2010

  • Good

    1615

  • Reasonable

    1007

  • Bad

    895

Travelers profile
  • Business

    2057

  • Couples

    1283

  • Solo travel

    269

  • Family

    2165

  • Friends getaway

    592

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Absolute disaster, ruined our trip to London

Reviewed 4 december, 2021

I arrived at the Hotel at midday and knew I couldn’t check in until 3pm, but the staff took our suitcase. I was staying with my 6 year old son and visiting Winter Wonderland. We returned to the hotel around 5pm and our room still wasn’t ready. We were offered a free drink… fine. At 5.30, still not ready, I had a very tired child at this point. After a lot of arguing I was offered 2 adjoining rooms, my son is 6, totally unacceptable. Finally got to our room at 6pm to find we were in the West Wing… a very run down part of the hotel. There were families of children outside our room rubbing playdoh into the carpets and making a lot of noise running up and down and screaming. There were bags of rubbish everywhere. Inside the room the we found the tv smashed!! Back down to reception I was offered a room change and a 50% discount. The only rooms I was offered… twice… we’re 2 adjoining rooms!!! I was so frustrated at this point I informed the hotel we would not be staying and I would not be paying anything! I had a very upset child who was tired and hungry. I had to call a friend to drive 100 miles to the nearest tube station to collect us and take us home. I had this weekend planned for a long time. It was supposed to be a magical trip for myself and my son to get in the Christmas spirit but instead it ruined our weekend. I’m absolutely disgusted with the hotel, especially being a Hilton, I expected much better. Do not stay here! The location is good for Hyde Park but the hotel itself was a disgrace.

mariesD6550QZ

Metro hole

Reviewed 4 december, 2021

No drawers to put your clothes in No room service No porcelain cups for coffee No glasses Refurbished rooms designed by an idiot who has never travelled A hotel that I used to love that has lost its soul and forgotten what it’s customers want ..functional furniture for a start , room service a must for a 4 star Hilton, and proper cups and glasses not cheap tacky paper cups which are a no no

315DonaldM

Night Manager needs to lower his ego

Reviewed 3 december, 2021

The first couple of days he refused to renew the towels in our room after they missed out on cleaning our room. The day of check out he insulted my father and refused to assist us with our luggage and when we asked for a trolley he refused too. After things heated because of his ego and the way he spoke he replied “Do you know who I am?” As if he is the prince of England.

H2654WVhassana

Good location

Reviewed 2 december, 2021

Good location to Hyde Park Winter wonderland. Just around the corner is a stop for the Hop on Hop off bus. The hotel is decent and very clean room. Beds are comfy and a good view from the 16th floor. To walk to Hyde park is about 15 minutes. So not to bad.

844shaunp

Broken lifts

Reviewed 29 november, 2021

The room was refitted and excellent - super room, though the chairs seemed to be blocking the link corridor between buildings rather than in the room. Check in queues were long so used digital key. The lift buttons were broken - and a regular guest told me that this was normal for the hotel. Staff struggled at check in desk to give me a room key - they were all trainees.

ODTCCS