Not worth the stay.
Reviewed 16 October, 2021
Check in was slow. Kids running around the hotel without supervision. Knocking on doors. Holding up elevators.
Room was dated. AC not working in bedroom of the king suite. Tub wouldn’t hold water. Took literally 2 minutes to start getting warm water. 2 towels for a suite, blah. Called down for more towels “please come down and get them, I’m the only one here” (for a sold out hotel only one person on duty? I’m sorry but this was not typical of Holiday Inn. This one, makes the brand look rough.
Good Experience (Pet Friendly)
Reviewed 12 October, 2021
We stayed at this location last weekend and had a positive experience. Check in/out was prompt and friendly. We booked a larger room with a separate bedroom and living room area as we were traveling with our small dog and wanted some extra room for the pup to run around. We did not eat at the on-site restaurant. There was some green space outside for our dog to safely walk on a leash.
I expected a little more...cleanliness...
Reviewed 5 September, 2020
Previous guest's fingerprints still on the in-room Keurig machine? In these days of Covid?! Seriously?!
...aside from that utter disgusting realisation I made this morning, the place is in serious need of an update. Sliding closet doors removed at some point of the hotel's existence reveals rusted, dirty tracks for the absent doors. Old school A/C unit is somewhat noisy. Grout and silicone in the bathroom has changed colour...and not a good shade of anything.
Next stay in London will DEFINITELY be someplace else.
Reviewed 17 May, 2020
More like a 2 star hotel. The holiday inn in Woodstock is way better. First, the air conditioning in the suite was broken, the one in the bedroom worked but not cool enough for sleeping. The desk had not been wiped! During covid 19! Unsafe. The toilet needs repair....the desk chair looked about 20 yrs old. The rest of the room looked pretty clean.
Reviewed 10 April, 2020
I stayed for 2 weeks. Covid-19 significantly impacted my plans for my father’s funeral. I had not planned to stay at the hotel this long. However, situations rapidly deteriorated within a week. It was incredible such that my entire trip was turned upside down. Richard was incredibly helpful, attentive and cordial to both my son and I. He is a valuable asset to this company. He cares enough to find out about you and not just to do the bare minimum required to service the patrons of this hotel. The business centre computer did not function. I asked for assistance early Thursday afternoon, but even the staff person could not understand why the internet would not access google.com. The first week I stayed was fairly normal. There was still staff for housekeeping services. However the 2nd week, was rather sombre as it became increasingly apparent that no funeral was to occur. So I asked for a special rate given that restaurant services, pool, housekeeping, fitness centre — all were shutdown due to pandemic of COVID-19. I was quarantined in the hotel essentially, for 2 weeks. Checking out was a nightmare, and absolutely the worse experience I’ve ever had! I went to the lobby to check out. The guest service person called the general manager. Our discourse lasted a half hour! Just before my taxi arrived. In fact, I asked for a receipt for my stay and was not given one given it’s length about the special rate vis a vis the length of time I originally planned to stay in London. I was not given a receipt of the charges from March 20 to April 10. I had booked the first week using the IHG app. I see it listed on my app, and do not see points awarded for this stay. March 20-28, 2020 was 8 days and a qualifying points period.
The next time period for special rate was from March 28 to April 10, 2020; this represented a non-qualifying period and is indicated this way on my app. When I saw the special rate given to me by the general manager be the same rate as what is advertised on Trip Advisor today, to say I was flabbergasted is an understatement! I was made to feel like I was given special accommodation when in fact it was advertised to the general public! So very disappointed in this experience and the mistreatment I received by the general manager! Now I have to follow up on my reward points and be certain I receive what I am entitled.