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I expected a little more...cleanliness...
Opinión escrita el 5 de Septiembre de 2020
Previous guest's fingerprints still on the in-room Keurig machine? In these days of Covid?! Seriously?!
...aside from that utter disgusting realisation I made this morning, the place is in serious need of an update. Sliding closet doors removed at some point of the hotel's existence reveals rusted, dirty tracks for the absent doors. Old school A/C unit is somewhat noisy. Grout and silicone in the bathroom has changed colour...and not a good shade of anything.
Next stay in London will DEFINITELY be someplace else.
Opinión escrita el 17 de Mayo de 2020
More like a 2 star hotel. The holiday inn in Woodstock is way better. First, the air conditioning in the suite was broken, the one in the bedroom worked but not cool enough for sleeping. The desk had not been wiped! During covid 19! Unsafe. The toilet needs repair....the desk chair looked about 20 yrs old. The rest of the room looked pretty clean.
Opinión escrita el 10 de Abril de 2020
I stayed for 2 weeks. Covid-19 significantly impacted my plans for my father’s funeral. I had not planned to stay at the hotel this long. However, situations rapidly deteriorated within a week. It was incredible such that my entire trip was turned upside down. Richard was incredibly helpful, attentive and cordial to both my son and I. He is a valuable asset to this company. He cares enough to find out about you and not just to do the bare minimum required to service the patrons of this hotel. The business centre computer did not function. I asked for assistance early Thursday afternoon, but even the staff person could not understand why the internet would not access google.com. The first week I stayed was fairly normal. There was still staff for housekeeping services. However the 2nd week, was rather sombre as it became increasingly apparent that no funeral was to occur. So I asked for a special rate given that restaurant services, pool, housekeeping, fitness centre — all were shutdown due to pandemic of COVID-19. I was quarantined in the hotel essentially, for 2 weeks. Checking out was a nightmare, and absolutely the worse experience I’ve ever had! I went to the lobby to check out. The guest service person called the general manager. Our discourse lasted a half hour! Just before my taxi arrived. In fact, I asked for a receipt for my stay and was not given one given it’s length about the special rate vis a vis the length of time I originally planned to stay in London. I was not given a receipt of the charges from March 20 to April 10. I had booked the first week using the IHG app. I see it listed on my app, and do not see points awarded for this stay. March 20-28, 2020 was 8 days and a qualifying points period.
The next time period for special rate was from March 28 to April 10, 2020; this represented a non-qualifying period and is indicated this way on my app. When I saw the special rate given to me by the general manager be the same rate as what is advertised on Trip Advisor today, to say I was flabbergasted is an understatement! I was made to feel like I was given special accommodation when in fact it was advertised to the general public! So very disappointed in this experience and the mistreatment I received by the general manager! Now I have to follow up on my reward points and be certain I receive what I am entitled.
Opinión escrita el 18 de Marzo de 2020
We went to london for my sons surgery and we stayed here both times. The first time the person was nice but didn't go above and beyond. The second time Richard asked if we wanted a crib sent to our room for my 2 month old son. We hadn't had this offer last time. He also chatted with us and found we were there for surgery and changed our room rate to hospital stay and saved us money. With everything going on right now (covid 19) this was incredible service and it made us feel appreciated and would certainly go back
Good value hotel!
Opinión escrita el 6 de Marzo de 2020
I travel for work alot, staying at many hotels in the Toronto area, experiencing many levels of service. This hotel was very comparable to some of the high level services I received there. I don't usually stay at hotels in my home town of London, but since I was planning to drink a little that night I thought it best to book a hotel room that night rather than take a taxi home. My girlfriend and I had reservations at the Chop restaurant, so this hotel was just within walking distance. Boy, did I make the right call!!! The staff was just wonderful, very professional and kind. The rooms were spotless and quite spacious for a Holiday Inn. The hotel may be a little dated than other hotels I've stayed at but the great service and cleanliness of the hotel made our day. Will definitely stay at this hotel again, should the need arise.