St. Pancras Renaissance Hotel London

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$ 452

TripAdvisor Review

Based on 4308 review

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St Pancras Renaissance Hotel is located in King's Cross, one of London's most exciting neighborhoods offering excellent transport links and a wealth of bars, restaurants, museums and galleries. The 245 room hotel incorporates 38 historical Chambers suites and the exclusive Chambers Club. There are a...

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Property Info

St Pancras Renaissance Hotel is located in King's Cross, one of London's most exciting neighborhoods offering excellent transport links and a wealth of bars, restaurants, museums and galleries. The 245 room hotel incorporates 38 historical Chambers suites and the exclusive Chambers Club. There are a range of dining options including the Booking Office bar and restaurant, Hansom Lounge, MI + ME and The Gilbert Scott restaurant, managed by renowned British Chef, Marcus Wareing. The hotel also boasts a Spa and 10 unique meeting and event spaces. Combining stunning architecture and an exceptional ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

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Pool and wellness facilities
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Elevator
Transport options
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Stores
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Reception services
Luggage roomConciergeConciergeLuggage storage

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    2385

  • Very Good

    1109

  • Good

    452

  • Reasonable

    212

  • Bad

    150

Travelers profile
  • Business

    781

  • Couples

    1854

  • Solo travel

    211

  • Family

    703

  • Friends getaway

    357

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great birthday!!

Reviewed 22 november, 2021

We had a great birthday celebration for my daughter. She enjoyed every minute. The room was nice, the staff was very kind and the breakfast was good. My daughter loved the swimming pool. The location could not be beat right next to the Eurostar and the king cross underground stop. Will definitely stay there again.

289nelle

Disappointed

Reviewed 20 november, 2021

First time I have stayed in this Hotel for many years. I spent two nights in the superior Barlow Wing and my wife joined me for the second night. Whilst perfectly located for train travelers and the hotels main areas are extremely beautiful the rest of my stay wasn’t 5 star ? Firstly the rooms are a little bland for its 5 star ratting and secondly the hotel seems under staffed For example two to three people of 6 reception counters , longer than expected service after being seated for food and drink Finally i attempted numerous phone calls from my room to guest services and concierge with no one answering the phone and ultimately when I enquired about ordering a Taxi I was informed that there was no need as one could be ordered from reception and would arrive within a few minutes However after waiting some time as reception was under staffed the Taxi system failed and after leaving my wife in reception and being requested to ask security who wasn’t able to help I was forced to stand on Euston Road and flag down a Taxi myself. This took almost 45 minutes and we were very late for our function ! Sadly we had planned to stay on a forthcoming trip to Paris but given that we paid almost £1000 for two nights and extras I probably won’t as hotels such as Cafe Royal an The Ned offer so much more ?

jeremy_hartigan

Classic stay, with mostly pros

Reviewed 14 november, 2021

Stayed recently for three nights. I used award points for 2 of the nights, but they treated me no differently for those nights. I stayed in both the "older, fancy portion" and also in the newer part. Overall, a lovely stay, with a few caveats. Pros: * Front desk staff extremely responsive. Top-notch. * Rooms in the front are posh, with gorgeous features (see others' staircase pics). Such classic rooms...you really fell like you transported back 100 years to a different era in hotels. * Rooms in the new section are extremely quiet * Convenient for access to St Pancras (Eurostar) and well-connected to Tubes, etc. * What a fantastic building! I've been to London so many times and dreamed of staying in this iconic building...am so glad I did! Cons: * The rooms in the front can be too noisy if facing a street (and, I think, all of them are). We found this to be the case four our top floor suite--even the subway could be heard. * Lounge and breakfast service staff seem undertrained: service can be spotty. Buffet selection is not befitting a Renaissance (even allowing for Covid) * A minor post-stay accounting issue required multiple emails to fix...but they then jumped on it and completely solved it to my satisfaction

LetsGooooooo

Hotel car service

Reviewed 11 november, 2021

Be aware the hotel door staff may offer to arrange a car to take you to the airport this will not be a regulated taxi and will cost you a lot more than using a London black cab. Insist on a London black cab and you will not be over charged.

charliekol

Laughable

Reviewed 6 november, 2021

Staff seemingly have no clue, prepaid room - charged again. 42 quid for a burger that was an hour late from room service (and full charge for 2 beers I have still never seen), 27 quid charged for a breakfast I never had. No one minds there is a refurb going on - but for almost 300 a night - I think guests are entitled for a little more - a correct bill might be, perhaps minimum level expectation. Won't be back.

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