The hotel features a theatre hall for a comfortable and relaxing stay. Wireless internet access is available to travellers in the public areas. <br/>
Valores referentes a gastos administrativos están incluídos en el momento de finalizar la compra, en el site del HURB.Impuestos locales, propinas y resort fees pueden no estar incluidas y deberán ser pagos directamente en el hotel.
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PERFECT if you'll be out & about
PERFECT for us! We knew about the stairs so that wasn't a problem. We knew it was super compact, not a problem. Surprises: -SUPER clean! Not used to this! -BIGGER bathroom than we had hoped for -Windows opened to cool us off when it got warm in there PRO TIP -bring a sound machine to drown out the street noises -bring laundry detergent and pack less items, planning to do laundry here at night -there is a fridge you can leave your breakfast in so you can buy breakfast the night before and eat it there. The porridge and cereal at the hotel is super yucky. -tea and coffee available in the common room AND the rooms. I would recommend this to anyone who plans to just sleep at the hotel and spend the rest of your time out exploring London! We arrived into Paddington station (rail) and it was like a 10 minute walk (wouldn't be good in rain) Paddington TUBE station is 4 minute walk, right around the corner.
Perfect location excellent staff
We arrived on a Thursday and left on Monday. When we seek accommodation, we look for safe area, clean, friendly, and proximity to where we will be spending our days. We look upon the hotel as a place to sleep, not a destination. Studyo Paddington knocks it out of the park on all accounts. Very close to transportation, very clean and exceptionally friendly and helpful staff. Loads of restaurants and pubs within 5 minute walk. Paddington rail & tube stations are 5 minutes away; Lancaster Gate tube station is 5-6 minutes away. The manager went way beyond excellent helping me sort out my football tickets. If you are looking for a huge room like in many American hotels, this is not it. The rooms are small with just enough room for the full size bed, a small table and ensuite Very comfortable bed. Very modern and clean room and fixtures. A caution for travelers with mobility issues is that there is no lift. Our room was on the 4th floor up a narrow staircase. Staff cheerfully helped carry our luggage up. Also, since we arrived early, they allowed us to check our bag and come back later to check out. There was a safe in the room but did not use it. Definitely would stay here again and recommend highly.
Terrible Customer Service
Booked online from Canada and received confirmation email with rate of $131 CDN. Upon check in I was asked to pay 131 GBP. I showed the staff member at desk my confirmation email of $131 CDN but she was not at all interested. Refused to do anything to resolve the issue. When I asked for a customer service number to call to further my query, she told me I could look it up myself on Google, but reluctantly gave it to me anyway. When I got to my room I called the number and explained the situation, the person had trouble understanding my issue and after repeating it again and again she eventually "got it" asked if I was willing to hold while she called the hotel, which I agreed, she came back and said no one answered and no one was there, I assured her there was someone there so she tried again, still no answer she said. When I pressed further she agreed for me to send my confirmation email showing the Canadian amount of $131. She emailed me later than night and said there was nothing she could do, when I told her I would be taking this further, she replied that she would honour the $131 CDN after all and I received my refund for the overcharge. Would never go back to this place, dishonest, terrible front desk customer service and terrible customer service on phone. When I asked where I was calling she refused to reveal her location. Just awful. The room was tiny, but clean at least.
Good quality for London prices
Given the cost of accommodation in London, I was very happy with Studyo - it is a few minutes' walk to Paddington station (good for the Heathrow Express), clean and modern. The staff were friendly, a small selection of cereals, teas and coffees were provided and I had a safe and comfortable stay. I didn't encounter any issues which I had read about in previous reviews regarding check-in, paying a deposit (I paid none), cleanliness etc. I had a ground floor room so did not have to deal with the stairs. It was a noisy room, with little privacy when the blinds were open - but that did not bother me - I closed the blinds, still slept well and the hotel had even left earplugs should I have required them. The room is not serviced daily, but again, this was not an issue for my four night stay. I would stay here again as I think it is a good hotel and hard to find something similar in London for the price and location.
Clean comfortable a good nights sleep great staff but..... the stairs are very steep Nice bathroom good location some basic breakfast Paddington station with 24 hr store nearby I would go back but hopefully get a ground floor room