The Waldorf Hilton, London

Starting at

$ 400

TripAdvisor Review

Based on 5733 review

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The following services and amenities are available, but with **reduced service**: Business Center, Concierge, Fitness Center, On-site Restaurant(s), Pool, Room Service.The following services and amenities are currently **not available**: Complimentary Evening Social, Executive Lounge, Valet Parking....

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Property Info

The following services and amenities are available, but with **reduced service**: Business Center, Concierge, Fitness Center, On-site Restaurant(s), Pool, Room Service.The following services and amenities are currently **not available**: Complimentary Evening Social, Executive Lounge, Valet Parking.Explore London's West End from the iconic Waldorf Hilton hotel in Theatreland, 5 minutes' walk from fantastic shopping in Covent Garden. Dine in style at the restaurant, de-stress at the gym or go for a dip in the indoor pool. Savor modern European cuisine in stylish surroundings at the Homage Grand...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Business Facilities / Facilities
Steam room
several
Elevator
Pool and wellness facilities
Turkish bathIndoor pool.
Reception services
ConciergeLuggage storage
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourContactless check-out availableEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourIndividually packed meals availableEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourDry cleaning / laundry servicesWheelchair access (there may be some limitations)Fast check-inIt is not possible to guarantee the absence of noise in the roomsEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourReception with wheelchair accessIn-room accessibilityContactless check-in availableEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourSwimming pool with wheelchair accessIlluminated path to the entranceMultilingual teamQuick checkoutShower room adapted for wheelchairsBreakfast available (surcharge)Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourWheelchair accessible bathroomEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Free self parkingTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake time to pamper yourself with a visit to the full-service spa.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetTake time to pamper yourself with a visit to the full-service spa.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Relax at the full-service spa, where you can enjoy massages. After a day at the private beach, you can enjoy other recreational amenities, which include a 24-hour fitness center. Additional features aTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Don't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and a picnic area.Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden.After a day on the slopes, enjoy recreational amenities, which include bicycles to rent. Additional amenities at this pension include complimentary wireless Internet access, concierge services, and skEnjoy recreation amenities such as an outdoor pool or take in the view from a garden.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You''re sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a steam room, Enjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.Sauna

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    2454

  • Very Good

    1599

  • Good

    945

  • Reasonable

    449

  • Bad

    286

Travelers profile
  • Business

    845

  • Couples

    2439

  • Solo travel

    184

  • Family

    1191

  • Friends getaway

    547

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Fabulous Hotel in the best location in London…

Reviewed 29 november, 2021

Enjoyed a fabulous 3 night stay at the Waldorf. The staff were very accommodating and helpful. Lovely quiet rooms set in a beautiful period hotel.. Breakfast was excellent. A big shout out to Arina and staff in the executive lounge, where they are totally dedicated to their customers and nothing is too much for them.. Fantastic hotel set in a great location central to all amenities. Would certainly recommend and hopefully return again soon.

myclio

The worst service ever

Reviewed 28 november, 2021

We checked in for 4 nights- the room was lovely but Good Godfrey’s Dinner experience was terrible. Our 2 burgers were served 25 minutes apart. The manager struggled to get an apology out - despite being given ample time for one. My wife waited for my food to be served before she ate hers. Even when she said her food was cold, there was no hint of an apology. We won’t return for food. Truly terrible

EmpLawyerSimon

Not again

Reviewed 26 november, 2021

Immensely rude - I found the experience of entering the hotel immensely intimidating and not sure the “bouncers” outside are really the look the hotel would like. My mother in law, who was with me, is elderly and was a bit muddled. She tried to enter the hotel and was stopped by the “security” in their black jackets and beanie hats. It took me and my partner intervening to allow us into the hotel. Quite frankly, shocking and intimidating. I suggest management decides on a better way of balancing security and a friendly welcome to the hotel.

Lewy83

Good stay

Reviewed 26 november, 2021

We spent 3 night at the Waldorf Hilton this week on a family break to London. The hotel is beautiful and in a fabulous location. We stayed in a king executive room which was spacious, very comfortable beds & clean. The bathroom I thought could do with a revamp, the double glazing was looking a little grubby as well as the triple glazing sliding door over the window. The window didn’t open easily at all, I had to use a coat hanger to force it open after having a shower and the place being like a sauna. There was no English breakfast tea in the room, even though there is milk provided, so I had to take some teabags from breakfast so I could have a cup of tea in the room. Breakfast was good, it has to be booked in advance which I understand, however it was constantly full when we went at 8:15am every morning and sometimes with queues outside, which I think defeats the propose of trying to stagger guests. The staff were always helpful, especially Cio at reception. Our room was not serviced on one of the days, so I used the ‘contact hotel’ on the Hilton App - logged in though my HHonours account. I sent 2 messages to inform the hotel and see if this could be done before our return in the evening, however I never received a reply even though the message was delivered. This is definitely something that needs addressed as it is a great service in theory, however, pointless if nobody reads or responds to the messages. We returned to our unserviced room and had to ask reception for fresh water & towels for the morning. This was facilitated quickly and there was no issues. The executive lounge I found was very poor. We used it during the day a few times and found there to be no hot water for tea, no milk and no still/sparkling water. There was also no staff to ask for these things. About 20 minutes later, a staff member who didn’t walk in the lounge came through and went into what looked like the kitchen area. I asked her if she could find someone to fill up the milk/hot water/water supplies. Eventually, someone came through and re-stocked. I found the lounge to be a bit of a waste of money for this reason.

2018travelgal

Disappointed and let down

Reviewed 23 november, 2021

We were excited about our long awaited vist to London. We decided to tteat ourselves ta a 5☆ experience by staying at the well renowed Waldorf on The Strand. The room was on the small side and lacking in some basics such as a biscuit to have with a cup of tea and a toothbrush glass in the bathroom. Those points are trivial but we did expect good service. On arrival at breakfast we were seated in the dining toom and then ignored until just before we left. Everything on the hot buffet was luke warm or compltely cold, and all of the available plates were cold. We finally managed to attract the attention of a waiter and ordered poached eggs. After 20 minutes these did not arrive so we left. On leaving the dining room we spotted a menu where you could order delicious sounding food delivered to your table, most of which were included in our package. There was no menu on the table so we were unaware of this until it was too late. We are now feeling a little dejected and disappointed, as it fell far short of the experience we were expecting.

ClaireH558