OCIO Territorial Hotel

We spent 5 nights in a suite overlooking Castro. We would have breakfast and then would be gone for the day. My general feeling is that the hotel is not as "luxurious" as advertised, or perhaps it used to be. For example, when walking to/from our suite we had to be careful not to step in animal feces on the grass path. Granted, we were staying in a natural environment, which was part of the attraction, but you couldn't look around at the beautiful environment if you had to watch your feet. All they had to do was clean the pathway from time to time. The breakfasts were good, but only adequate for the price we were paying for the suite. We had dinner only the first night; they didn't seem to have enough customers to justify having a first-rate chef. Our suite was magnificent if a little worn. There was a water leak under the sink (we should have reported it, but didn't) - anyway I'm just using it as an example of wear and tear. The bathroom was huge but could have used a few more places to hang clothes. The bedroom had a throw rug with an extremely high pile - which to us seemed unsanitary. I wish we had rolled it up and put it aside as another reviewer suggested. We took a walk down to the water and it was an ordeal - the path was not well maintained. We made it OK, but it was clear that it was not well-travelled. When we left the hotel each day, at the top of the dirt road, at the T-intersection, our car tires would spin out because of the steepness. The short steep section of the gravel road should be paved - another indication that they don't seem to have the resources for proper upkeep. With better maintenance and a better breakfast I would have rated it Excellent. It is not pleasant to be honest at this time when the hospitality industry is suffering. Finally, the staff was very friendly and welcoming - as we found all Chileans to be. So this seems to more a reflection of the country than the hotel. This hotel must have been spectacular when it was new. It still is very good if you enjoy quiet nature.

My husband and I stayed at Ocio Territorial near Castro for 3 nights in mid March. We arrived with one of our car windows smashed by robbers in a remote National Park, and the receptionists Ramona and Joana went out of their way to help us compile the police report and finding a mechanic shop that performed a skillful and speedy repair for a very reasonable charge. The administrator/owner of the hotel, who personally ensures every morning that guests have all they need, also got involved in the quest of getting the window replaced asap. I must stress that the this car issue had happened far away and hours before we reached the hotel. The cabin style rooms sport a beautiful view of Castro's bay, sheep graze nearby and Castro's cathedral bells can be heard tolling from across the water several times a day. On clear nights the starry skies offer up the Southern Cross and Tres Maria's constellations unpolluted by big city lights. The wooden hot tub in the middle of a meadow overlooking Castro Bay is well worth the extra charge - rain or shine, night or day. The breakfast buffet offers an ample selection, and while the dinner menu has relatively few items, they are of excellent quality. On the day we left, the receptionist called ahead to a hotel which was difficult to contact online, to make a reservation over the phone. We can reserve this paradisiac spot without reservation

Visited the area at the end of summer....so little rain interruption. A boutique hotel nestled into a hillside forest. Rustic reception, dining and casual areas with modern capabilities. Unobstructed views of the bay and town. Walk along natural paths to stand-alone cabin/rooms. Each cabin is spacious and has views of the bay from each room and a private deck. The wonderful hosts arranged a guided boat tour of the bay. We walked down a path to the bay’s edge to board the board. In the evening, the hotel provided a wonderful fresh seafood buffet in a rustic house halfway down the hill towards the bay. Perfect for families or business offsite gatherings (have cabins set up for meetings). The staff are over-the-top attentive.

Besides the unique location overlooking the fjord of Castro and the beautiful room surrounded by nature, an important asset of the hotel is the friendliness and helpful attitude of its staff. Also the individual excursions organized by the hotel are interesting and personalized, aimed at responding to the personal interests of.the guest.

We stayed at Ocio Hotel for two nights in January. Every single member of the staff was friendly and did a great job. A special mention for Isidora and Leyla, our servers at the restaurant, for excellent service. We stayed in Room 10 which was a well laid out room with a beautiful view of the channel that separates the peninsula from Castro on the main island, and loved waking up to that view. We never closed the blinds. The only sounds we heard were occasional birds. The garden setting is lovely and peaceful. The hotel is a 30 minute drive from Castro, most of it on a secondary (paved) road and the last few kilometers on a narrow gravel road. While we very much enjoyed this hotel, we cannot give it 5 star rating because of the deficient wifi and because of the menu and food. Over our two day stay, the wifi was continually on-and-off. It would show a strong signal but was not connected. It would disappear. One afternoon and evening it was completely off. The young lady at reception explained that it was an internet outage on the whole island, however, we went to a neighboring hotel for dinner and their wifi was excellent. The Ocio restaurant’s menu is almost exclusively local seafood. For those of us who are not nuts about mussels and clams, it can be a problem. I had the chicken soup for lunch. The presentation was ghastly. A bowl of broth with a shriveled chicken leg, skin and all, with one potato and one piece of carrot. The broth was tasteless, the (local) potato was hard and the chicken meat was tough and stringy and clung to the bones. And it was expensive. I only ate half of the soup because I was so hungry after a long morning of travel. The homemade ciabatta-like bread saved the day, it was fresh and tasty. My husband ordered the beef steak and said it was ok. For dinner we ordered fish and were not impressed. The next day we went to dinner at the Quilquico Park Hotel, a ten minute drive, which has a better menu and out entrees were delicious. There are a couple of other issues which could be improved. The bedroom is separated from the bathroom by a sort-of saloon style door which is only a bother as you have to keep pushing the door the get in. The 3 hooks on the wall to hang your towels are in the doorway and the towels get in the way of the door, so the hooks are useless. We also did not like the wool rugs in the room. I think they must be a local product. The rugs are shaggy, clumpy, dark wool which look unclean. We rolled the rugs up and set them against a wall.