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2 adults - 0 children - 1 room

Courtyard Louisville Airport

Starting at

$ 161

322 TripAdvisor Reviews

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According to guests, it's ideal for:

Property Location When you stay at Courtyard by Marriott Louisville Airport in Louisville, you'll be near the airport, within a 5-minute drive of Kentucky Exposition Center and Cardinal Stadium. This hotel is 2.5 mi (3.9 km) from University of Louisville and 4.3 mi (6.9 km) from Louisville Zoo. Di...

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Property Info

Property Location

When you stay at Courtyard by Marriott Louisville Airport in Louisville, you'll be near the airport, within a 5-minute drive of Kentucky Exposition Center and Cardinal Stadium. This hotel is 2.5 mi (3.9 km) from University of Louisville and 4.3 mi (6.9 km) from Louisville Zoo. Distances are displayed to the nearest 0.1 mile and kilometer.
- Kentucky Kingdom - 0.4 km / 0.3 mi
- Freedom Hall - 0.9 km / 0.6 mi
- Kentucky Exposition Center - 1 km / 0.6 mi
- Cardinal Stadium - 3.5 km / 2.2 mi
- Kentucky Derby Museum - 3.7 km / 2.3 mi
- Churchill...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
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Wellness facilities
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Reception services
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Guest rating

TripAdvisor

Travelers rating
  • Excellent

    115

  • Very Good

    101

  • Good

    57

  • Reasonable

    23

  • Bad

    26

Travelers profile
  • Business

    117

  • Couples

    48

  • Solo travel

    21

  • Family

    91

  • Friends getaway

    21

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Incompetent 10pm front desk worker.

Reviewed 16 march, 2022

I had an issue with the purchase of a package breakfast (2 adults and 2 kids), which I booked in the BonVoy app. The front desk worker at 10pm tells me there is an issue, keeps referring to some sheet of Marriott codes..which are meaningless to a customer. The front desk worker then tell us that they ‘don’t use the BonVoy app’ and I should have booked on the reservations line (a completely moronic line to tell a customer). The worker tell us to talk to the GM in the morning. We talked to the director of sales, who referred to the Marriott codes again and mentioned how busy they were (being busy is no excuse for poor customer service). I will give the director of sales credit, although she was somewhat clueless how to fix my problem (refunding my money) - she did pass my issue to someone who credited my account later in the day. I’m guessing hotel workers are a premium - these folks weren’t very knowledgeable. I’ll stay across the street next time - there are plenty of hotels near the Expo Center.

JQuinnKY

Awful Experience

Reviewed 26 december, 2021

I booked the room and here was their experience: My wallet was left in the room at check out and I immediately called the front desk to ask them to check for it. It had to be on the side of or behind the bed. The agent said she would let me know if housekeeping found anything. An hour passed so I went back there directly. When I came in the lobby it was empty and the woman I spoke with, Danielle was on her phone texting. There was another agent there named Duriel I believe. When I asked why she did not call back she just said “Oh, I didn’t get around to it.” Laughing and all. Despite it not being busy in the lobby and her being on the phone texting. They both claimed housekeeping looked and found nothing. I am certain they never reported it all. I am from out of town and would be flying out in 2 days with no wallet but it made no difference to them. The manager John Noblett refused to help as well and was actually physically hostile towards me. He got directly in my face pointing fingers at me and refusing to help. I had to actually tell him I felt threatened for him to back up. I even filed a police report to get someone to at least knock on the door to check for the wallet but again they refused to help at all or even try. On the 3rd day of calling with no help I finally spoke with Audrey or Aubrey who was actually willing to help. She called back shortly and low and behold found my wallet! The fact that she found it proves no one even looked and also proves that housecleaning doesn’t even clean the bed sheets between guests. When a customer looses a wallet the least they can do is try to find it or even pass a note under the door or something. Not ridicule and harrass the costumer. I commend Audrey for actually being helpful but everyone else was absolutely unprofessional. I have a case open for a refund as well.

ashaloraine

Kind of pricey, but close to destination....

Reviewed 17 july, 2021

Our room was fine, no problems there. We thought there was going to be free breakfast, but there wasn't when we went. The pool wasn't open the first day, but it was the second. Fitness center was open, but didn't get to take advantage of that. Staff was friendly. Pretty quiet hotel stay. It wasn't super busy during our stay. Some things are kind of pricey at the bistro and 24 hr. market. A bottle of soda will run you $4 and a water bottle $3.50. We didn't even look to see about the snacks. They were probably overpriced as well. We could see Kentucky Kingdom from our window and planes coming in which the kids loved.

Snowssweets_21

Still Slowed by COVID

Reviewed 21 june, 2021

We stayed here for one night when our flight home was canceled. The staff was friendly, the room was fine, location convenient to the airport. However, this hotel epitomizes a larger problem plaguing places like Louisville right now — a shortage of reliable hospitality workers who are good at customer service. Trust me, I'm an easy customer. But two problems have to be mentioned: 1) Multi-tasking. It doesn't work well in hospitality. At this hotel, a maintenance engineer was tasked with driving the shuttle van and also handling checkout procedures. When the van's tires went soft, they didn't have anyone available to go put air in them ... so the staff used their personal vehicles. 2) Lack of customer care. For example, I was double-charged. I wouldn't normally mention this in a review. Mistakes happen. But I've called five times — five — to get this fixed. It seemed like the first four people who answered the phone just pretended to listen. The fifth person actually tried to make it right, but even so, it's been 8 days and I've still only gotten a partial reimbursement. It's too bad because this hotel should rank higher, but a hotel is only as good as the service. Final note: check your charges when you get home.

Robert S

Smelly Bed Linens: Disgusting!

Reviewed 6 june, 2021

I stayed one night in May, 2021. Checked in late, dressed for bed. When got into bed, I realized that the bedding smelled as if a very sweaty man had slept there before me. After a long day, I was too tired to get dressed and ask for another room. Reported the problem to two desk clerks Sunday morning. They wrote down the complaint but did not even say "sorry." Smelly bedding! Disgusting!

Ohiolady28