The good,the bad, and the ugly
Reviewed 15 September, 2021
The good, our room was clean and comfortable
The bad, the breakfast area was woefully understocked, no milk for the cereal, no bread for toasting, no dairy products, no cinnamon rolls.
When we arrived at the location there was no one at the front desk available to check us in, finally after 10-15 minutes wandering around looking for someone I finally found her.
The ugly, the bathroom was filthy and covered with hair.
Conveniently located !
Reviewed 13 September, 2021
The rooms were clean and you had plenty of towels and equipped with the essentials. Staff was extremely friendly and helpful! Breakfast was good they gave you a nice Selection of things to choose from . Location worked great for all the places we visited!
The most dishonest lying crooks on the planet.
Reviewed 12 December, 2020
My great regret is that I can only give this joint one star they deserve a negative score. They deserve to be put in jail.
They lied about having the room I reserved, When I arrived they could only give me an unacceptable room. When I refused to accept the bait and switch deception, they lie and say that I stayed in the room.
This joint only uses the Wyndham name, corporate has no control over their deceptions.
Reviewed 16 November, 2020
This was a great hotel. Very friendly staff. There was not a single person we encountered that wasn’t pleasant and helpful. Very clean in the room and in the lobby. We make this trip every year and this will be our new hotel.
Very professional front desk staff
Reviewed 1 August, 2020
My sister was in the Norton Audubon Hospital in Louisville and I had to book a room close to it for my mom and other sister to stay in while they visited her over the course of three days. I called from Southern Nevada to set up a room and the front desk staff was very helpful in setting up a room for them. I ended up having extended the stay for a couple of days, however; I would call in and the front desk staff was always very pleasant and helpful in getting the task accomplished. My sister, unfortunately, passed away, and since my other sister and mom were both emotionally exhausted them having a place to rest and shower really helped. It can be tricky to set up a reservation from far away for another party, and also frustrating if the staff doesn't act professionally. Although they don't know it, the front desk staff at this hotel really helped my family through a tough time, and they did it by simply being pleasant and acting professionally. I used to be a front desk agent and it can be a very unforgiving position in which you catch a lot of flak for things that are out of your control. I'd recommend reading the popular poem "I am a front desk agent" to get an idea of what it is really like. However; although I'm sure the staff at this hotel gets a lot of flack from a lot of rude guests, they seem to have a very pleasant and professional approach. THEY ARE ROCKSTARS, and if I ever win the lottery I am so hooking them up. Thank you, front desk staff, for helping my family through a trying time. God bless you.