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Great Cost Benefit Ratio
Opinión escrita el 2 de Junio de 2021
The Hotel is well located, just a few miles away from the airport and exposition center. They offer shuttle services and breakfast. The rooms are a good size, clean and well kept. Service was a 10/10. The only thing I was disappointed with was the quality of the breakfast, which could be improved with small changes and the fact that the pool is still closed when in most other Hotels it is opened
Adequate, But Not Up to Marriott Standards
Opinión escrita el 15 de Abril de 2021
My 83-year-old mother and I stayed for a long weekend at the TownePlace Suites near the Louisville Airport in March. The desk staff, Alanna and Cathe, were friendly and helpful for things like extra towels or coffee. However, they were unable to address the real issues with the room. 1) The over-stuffed orange chair and footstool were dirty. It had crumbs all over it. If I had noticed this lack of cleanliness prior to unpacking, we would have moved. When I reported the problem to the front desk, they said that no one from housekeeping would be available until Monday (the day we checked out). 2) We had no TV menu. Oh, it would appear, but it was not populated. When I called the front desk, they said that no handyman was on duty and that “no one else has reported this problem.” They did offer to move us, but again, that’s a hassle. We decided to deal with the lack of an electronic TV channel guide to what is on. 3) The stair well was littered with pistachio shells. Again...no housekeeping available. 4) The bath tub was VERY slippery. It was downright dangerous for my mother. We asked for a non-slip mat. They did have any.
On the positive side, the kitchenette helped to make the weekend more comfortable and the beds were comfortable. We did not hear planes flying by. The bagged, take-away breakfast was good. The room met our needs, but it just wasn’t what I expect from a Marriott property. The over-stuffed chair and footstool were orange. The dining table chairs were covered in turquoise and magenta. The walls were tan and the carpet was olive green. The picture above the table had a broken frame. It was difficult to figure out how to operate the dishwasher (a guide would be helpful). This room could definitely benefit from a refurb!
Would I stay here again? Yes...but I would inspect the room before unpacking!
Don't expect Marriott quality at this hotel
Opinión escrita el 21 de Febrero de 2021
Don't expect Marriott quality at this hotel. I stayed twice at this hotel and I regret giving them a second chance. No hot breakfast due to COVID even though recent stays at Holiday Inn and Embassy Suites did offer a safe version of a hot meal. On my first visit no recognition that I am lifetime Titanium at check in. When we got to our room we debated eating in but found there was not a clean, complete set of clean cookware/settings for three and there was half eaten pizza and boxes in the oven.
The grab and go breakfast included peeled, hardboiled eggs in sealed package. I ate these as it was the only cooked item offered. Big mistake as I had orange diarrhea for a whole day. I complained to Marriott and was told the hotel would call to resolve problem but no call was made. Called Marriott corporate and they promised to talk to the hotel. Two weeks later I returned to same hotel but was disappointed nothing had changed. No recognition that I am lifetime Titanium at check in (no upgrade, again). When we got to our room we found there was not a clean, complete set of clean cookware/settings and had to clean the items need before we cooked.
This location needs to have their staff retrained by Marriott or consider removing them because they give the brand a bad name.
Your missing out
Opinión escrita el 13 de Enero de 2021
My party and I had a long stay at the hotel. Shanna, Will and the rest of their staff were amazing, they met all of our needs even though we had many last minute changes. They actually bent over backwards to accommodate our party. Your next stay in Louisville you should seriously consider the Townplace suites. It will be our home away from home form now on.
Above and Beyond
Opinión escrita el 4 de Novembre de 2020
Shanna went above and beyond. Upon my arrival at the hotel I realized I lost my wallet. Shanna called two airports and spoke to multiple people until she located my wallet. She then had the hotel van take me to and from the hotel without delay. If I could give her 100 stars I would. In addition the rooms were, really nice, clean and well stocked. My company sends many people to Louisville for work travel and I they will all be staying at this hotel.