Hotel Mercure Lourdes Impérial

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$ 78

TripAdvisor Review

Based on 497 review

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Renovated in 2015, Mercure Lourdes Impérial welcomes pilgrims, tourists and business travellers in an Art Deco building from the late 1940s. With a meeting room for hosting your events, our hotel in Lourdes also invites you to savour products from nearby farms at our restaurant and to stock up on so...

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Renovated in 2015, Mercure Lourdes Impérial welcomes pilgrims, tourists and business travellers in an Art Deco building from the late 1940s. With a meeting room for hosting your events, our hotel in Lourdes also invites you to savour products from nearby farms at our restaurant and to stock up on souvenirs in our boutique. Among the many charming features, one that tops the list is surely our terrace's 180-degree view of the castle, Pic du Jer and the sanctuaries.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Reception services
Luggage storage
Acrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsTemperature measurement available to customersEmployees wear personal protective equipmentMasks available to guestsimposition of interval between guests' stays 24 hours24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsFree wireless internetGloves available to guestsFrequently touched surfaces are disinfectedDry cleaning / laundry servicesIt is possible to carry out transactions without cashCoffee / tea in common areasMeal service changed to increase securityThe use of a mask is mandatory in the establishmentIn-room accessibilityContactless check-in availableSupport for excursions / ticket purchaseMultilingual teamShower room adapted for wheelchairsBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleCon bicicletas de alquiler y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. EncoTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features a television in a common area, tour/ticket assistance, Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Cribs/infant beds (surcharge)Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features a television in a common area, tou

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    118

  • Very Good

    186

  • Good

    117

  • Reasonable

    48

  • Bad

    28

Travelers profile
  • Business

    51

  • Couples

    181

  • Solo travel

    43

  • Family

    131

  • Friends getaway

    47

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Very experienced Manager and staff

Reviewed 6 november, 2021

5 of us booked in two rooms from Oct 11 -16. Had a death in this group and the assistance from Matthieu, Sebastian and Sylvia was immense. Without Matthieu, we would have been lost and our departure delayed. He took care of cancelling all out other hotel and car rental booking. Got us in touch with the US embassy and local funeral home. We got home safe and on time thanks to him. God bless Matthieu, Sebastian and Sylvia. Will definitely stay here again.

Zinnia1960

It’s ok

Reviewed 15 november, 2019

I’ll start off by saying that we visited this hotel off season. Many things, including restaurants are closed during the off season leaving your food choices very limited. The front desk staff were nice as was the bar staff...who are the front desk staff. We arrived late by train due to flooding in the area and they made sandwiches for our group which was a nice touch and much appreciated. The room was nice although the mattress was not very firm. . We ate breakfast in the hotel. It was ok. It was one of the smaller breakfast buffets I have been to. They were not quick in refilling missing items and finding a clean silverware or a cup could be a problem. We ate dinner there (we were with a tour group) and it was ok. I could have ham and French fries at home. My biggest complaint was the dining room staff. They never smiled, looked miserable and you could ask for something a million times and you would get it. They would reach over one person to grab someone else’s plate and would never say excuse me. I found them to be quite rude.

cattywill

Beautiful Views

Reviewed 1 november, 2019

Our accommodations were the only queensize bed we experienced in France. (All other hotels were 2 single beds) Our view was over the river and could see the Basilica spires. We even had a balcony which was romantic. The dinners were excellent and served quickly especially our first night when we arrived late. Very easy location for walking into the town and to the Basilica.

retiredteacher09

close to it all

Reviewed 9 september, 2019

a nice little hotel tucked away on a side street facing the river. Close to the main street and a short stroll to the pilgrim church, we had dinner here also which was ok. nice beds and a good view out the window put was small for 2 big blokes

peelerbrotravel

Room OK, substandard meals and service

Reviewed 28 july, 2019

I stayed here as part of a Trafalgar Tour in June so can only review it based on how we saw it as part of the tour. Our room was OK and we had a view of the Ousse River from the small balcony. Others in the tour group had maintenance type issues but we were all good there. Our biggest problem was in the restaurant as we had an included dinner then the breakfast the next morning and this is how we remember the hotel. My wife had special dietary requirements but sorting her main course out with the staff who unfortunately had poor English skills, was embarassing - her main ended up arriving after everyone else had finished theirs. The entree was the blandest quiche we have ever had, looked like a piece of custard pie. The dessert was actually a piece of custard tart. The main was a piece of meat loaf and chips - no veges. What made it worse, was that we were all asked to reuse our entree cutlery to save on dishes - never seen that before at a restaurant. Then to finish with, tea & coffee were in paper cups with plastic spoons to once again save doing dishes, I guess. Breakfast the next morning was not substantial by any means and included tinned stewed fruit and powdered scrambled eggs that my wife later brought up. Not sure if Trafalgar's low budget or the hotel's standards were responsible for the poor dining experiences, but one of the two needs to raise the standard (even if it costs a bit more) to provide an experience people will remember for the right reasons!

Grant P