Based on 497 review
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Renovated in 2015, Mercure Lourdes Impérial welcomes pilgrims, tourists and business travellers in an Art Deco building from the late 1940s. With a meeting room for hosting your events, our hotel in Lourdes also invites you to savour products from nearby farms at our restaurant and to stock up on souvenirs in our boutique. Among the many charming features, one that tops the list is surely our terrace's 180-degree view of the castle, Pic du Jer and the sanctuaries.
Check-out ends at: 11:00
Reception servicesLuggage storage
Very experienced Manager and staff
Reviewed 6 november, 2021
5 of us booked in two rooms from Oct 11 -16. Had a death in this group and the assistance from Matthieu, Sebastian and Sylvia was immense. Without Matthieu, we would have been lost and our departure delayed. He took care of cancelling all out other hotel and car rental booking. Got us in touch with the US embassy and local funeral home. We got home safe and on time thanks to him. God bless Matthieu, Sebastian and Sylvia. Will definitely stay here again.
Reviewed 15 november, 2019
I’ll start off by saying that we visited this hotel off season. Many things, including restaurants are closed during the off season leaving your food choices very limited. The front desk staff were nice as was the bar staff...who are the front desk staff. We arrived late by train due to flooding in the area and they made sandwiches for our group which was a nice touch and much appreciated. The room was nice although the mattress was not very firm. . We ate breakfast in the hotel. It was ok. It was one of the smaller breakfast buffets I have been to. They were not quick in refilling missing items and finding a clean silverware or a cup could be a problem. We ate dinner there (we were with a tour group) and it was ok. I could have ham and French fries at home. My biggest complaint was the dining room staff. They never smiled, looked miserable and you could ask for something a million times and you would get it. They would reach over one person to grab someone else’s plate and would never say excuse me. I found them to be quite rude.
Reviewed 1 november, 2019
Our accommodations were the only queensize bed we experienced in France. (All other hotels were 2 single beds) Our view was over the river and could see the Basilica spires. We even had a balcony which was romantic. The dinners were excellent and served quickly especially our first night when we arrived late. Very easy location for walking into the town and to the Basilica.
close to it all
Reviewed 9 september, 2019
a nice little hotel tucked away on a side street facing the river. Close to the main street and a short stroll to the pilgrim church, we had dinner here also which was ok. nice beds and a good view out the window put was small for 2 big blokes
Room OK, substandard meals and service
Reviewed 28 july, 2019
I stayed here as part of a Trafalgar Tour in June so can only review it based on how we saw it as part of the tour. Our room was OK and we had a view of the Ousse River from the small balcony. Others in the tour group had maintenance type issues but we were all good there. Our biggest problem was in the restaurant as we had an included dinner then the breakfast the next morning and this is how we remember the hotel. My wife had special dietary requirements but sorting her main course out with the staff who unfortunately had poor English skills, was embarassing - her main ended up arriving after everyone else had finished theirs. The entree was the blandest quiche we have ever had, looked like a piece of custard pie. The dessert was actually a piece of custard tart. The main was a piece of meat loaf and chips - no veges. What made it worse, was that we were all asked to reuse our entree cutlery to save on dishes - never seen that before at a restaurant. Then to finish with, tea & coffee were in paper cups with plastic spoons to once again save doing dishes, I guess. Breakfast the next morning was not substantial by any means and included tinned stewed fruit and powdered scrambled eggs that my wife later brought up. Not sure if Trafalgar's low budget or the hotel's standards were responsible for the poor dining experiences, but one of the two needs to raise the standard (even if it costs a bit more) to provide an experience people will remember for the right reasons!