Hôtel Notre Dame de La Sarte 3* à Lourdes, France

Starting at

$ 42

TripAdvisor Review

Based on 178 review

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Just 20 kilometres from Tarbes Ossun Lourdes Airport, this excellent family- friendly hotel offers spectacular views of the Pyrenees and a favourable location on the bank of the river Gave. The entrance to the popular Sanctuary of Lourders is just 400 metres from the premises, and the nearest bus st...

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Property Info

Just 20 kilometres from Tarbes Ossun Lourdes Airport, this excellent family- friendly hotel offers spectacular views of the Pyrenees and a favourable location on the bank of the river Gave. The entrance to the popular Sanctuary of Lourders is just 400 metres from the premises, and the nearest bus stop is just a 5-minute walk away. The elegant guestrooms seem to bring the beautiful outside environment and nature in – stylistically, with the light pastel colours and natural materials, and quite literally – as they offer magnificent views of the imposing Pyrenees Mountains and the Pic du Jer summ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Luggage room
Transport options
Luggage roomLaundry service
Reception services
Luggage room
ConciergeLuggage roomLuggage roomLuggage roomLuggage roomLuggage roomLuggage roomLuggage roomGrill/BBQBikes availableBikes availableLuggage roomGrill/BBQLuggage roomLuggage roomGrill/BBQClothes dryerTowels and bed linenTowels and bed linenClothes dryerClothes dryerGrill/BBQClothes dryerLuggage roomConciergeElevator

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    63

  • Very Good

    58

  • Good

    34

  • Reasonable

    13

  • Bad

    10

Travelers profile
  • Business

    7

  • Couples

    48

  • Solo travel

    19

  • Family

    48

  • Friends getaway

    39

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Dated, very friendly staff

Reviewed 24 september, 2018

I was visiting Lourdes and my precious favourite hotels have all closed or no longer exist. I am sorry to say that Lourdes is losing it's clientele little by little. Each new year I visit, the less people I see compared to the 80's and 90's. It is a lot easier to find a hotel now that in the past. I choose this on price as I only needed a bed for the night. I also needed a parking which they had. It was relatively expensive at 8 Euros considering the room cost me 38 Euros. I did not have breakfast which was also extra as I needed to be at the baths early. The room was dated, very basic, more suited to the early 60's and has obviously been treated with loving tender care for a long time. The fire escape is on the outside, a metals stair case. I always check how I might get out in case of fire after a previous experience in a hotel in Luxembourg. The staff were extremely friendly and helpful. It was reasonable for a night but lacks any character. If you are visiting Lourdes and need to stay a night maybe two then it would be fine.

René A

Rude and offensive receptionist

Reviewed 6 june, 2018

We booked for our honeymoon, reading the hotel policies that dogs are accepted. The receptionist said we cannot leave our dog alone even for an hour to visit the sanctuary. He dared to say that we should not leave our dog, and went on to comparing it to a child, that if it was a human child we would not have left it?!??! Absolutely nonsensical, considering DOGS are not allowed to the sanctuary. We cancelled immediately! Have never been given life advice from hotel staff before, inappropriate and rude to customers!

HayBasel

Good stay

Reviewed 28 may, 2018

Comfortable hotel, free Wi-Fi, good breakfast selection, large public parking area nearby. 10 to 15 mins walk to the Shrine. Friendly staff. Quiet hotel, no problems. Good value, worth a look if you want to stay in Lourdes

robertsF6186PG

Bed Mite Room Infestation

Reviewed 23 may, 2018

One of my soldiers was bitten by bed mites. They caused painful swellings and disruption to the skin requiring medical treatment and purchased medication. When the incident was mentioned to the manager, he denied that the hotel had a problem. He claimed the soldier brought the infestation into the room. After he was about to complete a sentence implying that the soldier's ethnic and cultural identity was the issue, he was challenged by a field officer that what he had said so far was bordering on racism. He changed tack but still insisted that the problem was not his. He questioned the Major's competence to better inform him. When the Major informed him that she was an environmental health officer, he again changed tack. He moved the soldier to another room and repaid medication costs and gave her a flask with the name of the hotel on it. The soldier has returned to Germany still in a state of considerable discomfort and requiring further treatment. We have returned with pictures of the bed mites, both alive and dead. As far as we are aware there was no quarantine created for the offending room and no fumigation. This means that should a pilgrim who is predisposed to a reaction to skin irritation due to a heightened sensitivity to bed mites, then they too may become infected. The casual and non-compliant nature of this man's intransigence to room infestation, his initial refusal to move the soldier to another room, his refusal to pay for her medication and the cleaning of her clothes, the fact that room cleaning left a lot to be desired, means that I will never use this hotel again. Pictures of the damage done to the soldiers arms, legs and face have been recorded as have the pictures of the living and dead bed mites. All of this is a pity as all other staff were very pleasant and helpful.

andrew y

Not impressed

Reviewed 11 september, 2017

We stayed at the hotel 3 nights. We had a room facing the street which gets very noisy at night specially on Fridays and Saturdays nights. The receptionist (the old man) was quite rude and he only got polite at the time we checked out. We told him the room smelled of cigarettes and he confirmed the all his rooms are non smoking rooms but when i told him that there is an ashtray in the room which means people can smoke, he came up with an absurd reason and didn't even offer to shift us to a different room. We asked him for shower gels and he replied that these were only given on arrival and most of the guests would bring their own shower gels! The room only had basic stuff, no kettle etc. There was only plug in the room. I would not recommend this hotel to anyone due to the bad service, especially when you're visiting such a sacred place as Lourdes.

bhoomeetab