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TripAdvisor Review
Based on 716 review
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With spectacular panoramic views over the historic city of Lucerne, the lake lucerne and the mountains, is known far and wide as one of the most beautiful locations for any hotel anywhere. A hotel has stood on the site for over 100 years. A grand boutique hotel and restaurant housed in one of Switze...
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With spectacular panoramic views over the historic city of Lucerne, the lake lucerne and the mountains, is known far and wide as one of the most beautiful locations for any hotel anywhere. A hotel has stood on the site for over 100 years. A grand boutique hotel and restaurant housed in one of Switzerland's most famous buildings, dating from 1888. After extensive refurbishment by the internationally celebrated interior designer Martyn Lawrence Bullard, is once again opening its doors; unique rooms and suites with unparalleled views of the city and lake of Lucerne. Offer guests premium, modern d...
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Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Sauna
Business center
Concierge
Business center
TripAdvisor
Excellent
402
Very Good
180
Good
59
Reasonable
44
Bad
31
Business
31
Couples
413
Solo travel
18
Family
118
Friends getaway
65
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 24 July, 2021
My husband and I spent a romantic weekend in Lucern and stayed at Château Gütsch. It's a lovely ancient castle transformed to hotel. It has dungeons an all. Our room was ok. A little small and very hot. No AC. The stairs were not of regular size and I tripped and got hurt. Other than that I would recommend the place as the location is beautiful.
swisselepin
Reviewed 5 June, 2021
Romantic unique chateau above Luzern city with stunning views. Rooms are dated however comfortable and clean. We had a very nice reception by Simone who made our stay magical attending to all our wishes.
CountessBuysse
Reviewed 2 May, 2021
We booked this gorgeous place to celebrate our anniversary. Well gorgeous just from outside. I would definitely not recommending coming back. 1. It started with booking a reservation. The staff was not able to book it correctly which took us several iterations until we got it booked. 2. I told the hotel we want to celebrate our anniversary and if they can prepare a small surprise on the room, which they confirmed by email. Until this point in time we did not receive anything nor someone remembered it 3. I informed the being pregnant and cant eat some of the dishes. In the restaurant nobody new it and as the staff did not speak german (or did not understand german) he did not know what I mean by well cooked or not alcohol. He several time asked me if I want some drinks (alcoholic) 4. The service was poor they asked once for drinks and never came back. My partner had to find someone who brought him the wine card. The good thing is the minibar in the room is for free, so you can go upstairs and get some water if you need 5. Hotel needs refurbishment several items are broken i.e. glass of the lamp was damaged. 6. Covid rules: Too many people at the same time at breakfast, no registrations before which I know from many hotels. Menu cards were just given from one table to the other no wiping or cleaning of the cards. we gave feedback to the hotel but up to this point not even a reaction. I can really not recommend anyone to visit it. Definitely better stays for less money in and around lucerne
BetT852
Reviewed 25 April, 2021
I was in town for business. I could not have had a better experience. The staff was awesome. The suite was #1 and the food exceeded my expectations. The area is beautiful and I will return when I go on vacation.
O6671IGjohns
Reviewed 6 April, 2021
First impressions excellent. Really helpful and welcoming on reception for an easy check in. The hotel is beautifully decorated, clean and comfortable. You will have to visit to see the views because they are amazing.
RobW2247