Crowne Plaza Maastricht

Starting at

$ 126

TripAdvisor Review

Based on 969 review

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This 4 star hotel is located in the city centre of Maastricht and was established in 1977. It is a short drive away from the City center and the nearest station is Maastricht Central. The Hotel has 2 restaurants, a bar, a conference room and a coffee shop. All 144 rooms are equipped with minibar, ha...

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Property Info

This 4 star hotel is located in the city centre of Maastricht and was established in 1977. It is a short drive away from the City center and the nearest station is Maastricht Central. The Hotel has 2 restaurants, a bar, a conference room and a coffee shop. All 144 rooms are equipped with minibar, hairdryer, safe, trouser press, ironing set and air conditioning.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    284

  • Very Good

    405

  • Good

    200

  • Reasonable

    59

  • Bad

    21

Travelers profile
  • Business

    237

  • Couples

    373

  • Solo travel

    34

  • Family

    122

  • Friends getaway

    103

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Hotel is trying to extract revenue

Reviewed 2 december, 2021

I stayed at this hotel for a trade association meeting in Maastricht. I had to book through the meeting reservation service. The terms of conditions specifically read, “Cancellation is free of charge if you cancel before 13:00 p.m. on the day before arrival. If you cancel or change your reservation within 24 hours before arrival or during your stay; the first night will be charged. If you do not check-in on the booked arrival date your room will automatically be cancelled for the entire period.” I left the hotel after the first night as Holland was in lockdown due to government restrictions and I was getting nothing out of a half filled meeting. I of course paid for the first night. Hotel billed me for all three nights even though the terms clearly say, they will only bill for first night of you change during your stay. In addition, hotel services were limited. Hotel hasn’t been renovated in years. Services was awful. Lastly, I am a Spire IHG club member and was treated incredibly bad. Given the smallest of small rooms and essentially had my status ignored. I would avoid this hotel at any cost!

SNG55

Best choice to combine business and pleasure

Reviewed 8 october, 2021

My experience at the CP hotel in Maastricht met completely my expectations and beyond. We have chosen this location to organise a 3 days business event combined with evening entertainment for our guests. Everyone was impressed with the quality of the service and the friendliness and professionalism of all staff. A special thank to Quin (sales manager) Bianca, Justies (facilities) Jason and Sam (restaurant team) for making my job really easy and the stay of my guests and friends memorable. See you soon for sure

majolika_be

DO NOT BOOK THIS HOTEL

Reviewed 21 september, 2021

This hotel accepted our reservation and full payment. It then cancelled our reservation without notice and even denied we had a reservation. Our reservation number and cancellation number were also deleted from the systems. Fortunately, we had all our confirmed reservation emails and raised this issue numerous times directly with the hotel. Despite promising to do so numerous times, the hotel has not refunded our money. Although the hotels emails were courteous in their emails, they failed to follow through and send through a refund. The hotel appears to adopt a policy of wearing you down rather than resolving the situation. The parent group was no help. As frequent travellers, we expect better. We will not stay at any of the groups hotels in the future. Book at your own risk.

WallyS04

Worst experience ever

Reviewed 8 september, 2021

This is an old fashioned and very outdated hotel from the seventies, which should have been renovated a long time ago. No Espresso coffee machine, empty mini bar, no snacks, no amenities. No indoor swimming pool. Bar closed, no drinking facilities after 22.30. The double glazing is old, leaking and certainly not sound proof. On top of that, I couldn't sleep because of a shrill sound, probably caused by a generator or air conditioning unit on the roof, so I had to change rooms in the middle of the night. Comparing to a lot of Crowne Plazas I have been staying at in China and Asia, this hotel is certainly not meeting the Crowne Plaza and/or IHG standards. Even the Holiday Inns in China are offering better rooms and more facilities. I can only advise this hotel to be renovated immediately, or it might be a better idea to demolish the property and built a great new hotel at this spot.

Anthony G

Don't!

Reviewed 12 july, 2021

This hotel had the absolute worst cleaning of any hotel I have ever experienced, and I am a frequent traveler. The bed sheet was filled with pubic hair and urine stains. Unfortunately, we were out until late in the evening and we did not notice how disgusting the room was until in the morning in daylight. My wife and I became sick just at the sight of what we slept on. It was obvious the sheets under the main cover had not been cleaned in a long time and with the multiple urine stains all over it, it was unreal. It was so bad that my wife had to throw up. We actually slept on that bed!!!! We are thinking of suing, especially during a time like the current situation in the world with the pandemic, this isn't just disgusting, it was dangerous!! The hotel staff apologized and gave us half off on our fee after I showed them the video footage, the pictures, and the room! But they should have made it free and gave us free rooms for life, it was so bad. But even with free rooms for life I don't think we could stay in their hotel again. The cleaning manager was rediculous and he didn't seem surprised at all and his reaction of total uncaring said everything to me. He just kept saying the same line over and over again, 'I hope your next stay is better.' WTF was that for a line? What about the current situation?! Stay away from this hotel if you value your life during this pandemic. The pictures attached dont show the full scope due to the lighting but the video I have is clearer on the issues. Just sickening.

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