Comfort Inn Lakeside

I always consider Comfort Inn when traveling. This particular Comfort Inn does not meet your typical Comfort Inn stay standards. The room was dated and overall presented as unkept. Although the tub and surround was nice and appeared new, the floor was dirty. There are no towel or luggage racks. The price was very reflective of the quality. Disappointed.

I had to cancel a group booking at this property due to COVID fears for my elderly passengers. My contract allowed us to have our $300. deposit returned. It never was. I wrote and called the hotel itself many times, wrote to the corporate office and spoke several times to Justna Hershman at Mackinaw City tourism department and also wrote to the West Michigan Tourism Assoc. No one ever made the effort to see to it that the money was returned. Traveler BEWARE if you make any sort of reservation at this property and have to cancel as you may not get your money back.

The room was up dated but it looked like it had been stripped. No towel racks , no info about the hotel. The fridge needs defrosting no extra toilet paper less than half a roll was left in the bathroom. The phone information card was gone. Using COVID as an excuse for substandard service. The beach was filthy. Gave b1g1 coupon for breakfast (it was gross). Used to work for comfort this is not the way they run hotels. Not cleaning rooms on multi day stays is ridiculous. Been traveling for over a week and every other hotel cleaned our room on the second day and offered breakfast. Very disappointed in this Choice Hotel. Pros- the beds were nice. I think it was an updated room

As an experienced hotel operations manager, I really was disappointed with the overall customer service of this property. My first negative experience occurred BEFORE I even set foot on the property. I was about 30-50 minutes away from the hotel when I received a call from a front desk clerk saying that my credit card authorization did not go through and that I needed a new form of payment that instant or my room will be sold as it was Labor Day weekend and the hotel sold out. I understand the predicament the clerk was in however, I lock my credit card as I am afraid of being hacked or scammed. When I assured the clerk I was less than an hour away and I can provide the same card to authorize, she was very adamant that there may not be a room to arrive to if I did not provide a new method of payment. Is it Comfort Inn policy/ or the property management policy to receive credit card numbers over the phone and not a credit card authorization form? I found that very disappointing, I would never give my credit card number over the phone and this policy should change. Not to mention the attitude over the phone was not necessary. I walked through the lobby and absolutely no welcome. Not a how are you, welcome to the Comfort Inn, It was just a “can I help you?” Without a smile or any enthusiasm. I was given my keys and a map, but no WiFi instructions, Pool hours, or given any other amenity information. I checked into my room and the room was a bit outdated, which I could live with, my complaint isn’t about the outdated room. It’s about the attitude and the left over food in my refrigerator as well. I called the front desk to please have housekeeping remove it. I made a phone call later that night to get the WiFi information as I wasn’t given the code at check in. The clerk was a man this time and said the password so fast I asked him nicely to repeat himself. He then condescendingly “told.me.the.password”. I almost wanted to say I’m sorry for asking. At check out there was a totally different clerk, still, no how was your stay? Or may I help you with anything else? But, at least she smiled? The pros: nice view of the lake

Room was clean, updated, and convenient location. Price affordable. We only wanted room for (1) night because we arriving late after the Ferry stop running to the Island. Breakfast included was a discount at local restaurant across the street due to Covid19 - which was ok with me. Was a bit disappointed because I assumed we would be able to see the water and the bridge from the hotel. But due to the city pier, it blocked the view of the bridge and there was no lights on around the water. But that was my fault for not inquiring more. I would not want to stay there for longer than a night because of this. Overall though, if you are looking for clean, comfortable room with a helpful, courtesy staff - I would recommend.