AC Hotel Carlton Madrid

Starting at

$ 92

TripAdvisor Review

Based on 1543 review

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The city hotel is located in the heart of the Spanish capital, adjacent to Madrid Atocha railway station. It is a 10-minute journey on public transport from the Puerta del Sol and Museo del Prado, 5 minutes from the Thyssen- Bornemisza Museum and 500 m from the Reina Sofia Museum. Barajas airport is...

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Property Info

The city hotel is located in the heart of the Spanish capital, adjacent to Madrid Atocha railway station. It is a 10-minute journey on public transport from the Puerta del Sol and Museo del Prado, 5 minutes from the Thyssen- Bornemisza Museum and 500 m from the Reina Sofia Museum. Barajas airport is approximately 17 kms from the property. This hotel was fully renovated in 2010 to offer the latest technology and all the conveniences and comforts of an ultra-modern city centre accommodation. Fully air-conditioned, it is well prepared to provide all amenities and services needed to both business ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Business Facilities / Facilities
Meeting Rooms
several
Elevator
Reception services
ConciergeLuggage storage
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NONon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequently24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesIt is possible to carry out transactions without cashWheelchair access (there may be some limitations)Coffee / tea in common areasMeal service changed to increase securityThe use of a mask is mandatory in the establishmentReception with wheelchair accessContactless check-in availableSupport for excursions / ticket purchaseMultilingual teamQuick checkoutBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourFree self parkingTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake time to pamper yourself with a visit to the full-service spa.Take time to pamper yourself with a visit to the full-service spa. Additional features at this guesthouse include complimentary wireless Internet access and ski storage.Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Getting to nearby attractions iDip into one of the 5 outdoor swimming pools or enjoy other recreational amenities, which include a sauna. Additional amenities at this lodge include complimentary wireless Internet access, tour/tickeBusiness centerSaunaSauna

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    439

  • Very Good

    772

  • Good

    248

  • Reasonable

    50

  • Bad

    34

Travelers profile
  • Business

    218

  • Couples

    676

  • Solo travel

    96

  • Family

    256

  • Friends getaway

    144

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Clean, quiet, friendly, and helpful

Reviewed 20 november, 2021

We would choose this hotel on a return trip to Madrid for sure. Our only difficulty was getting into the place with our bags. It could be clearer that we should ask for the small second entrance to avoid struggling dow the stairs into the lobby. Other than that, this is a really good place to stay. Our room was spacious enough for us, the king bed was excellent, and there was little traffic noise on our high floor. Afternoon drinks in the lobby were generous, and all the staff was pleasant. Just a good, clean hotel room.

Jane W

Liked my 1st stay, came back for seconds!

Reviewed 31 october, 2021

Initially stayed for 2 nights upon my arrival in Madrid. Very clean and modern. Everything looks new. I was upgraded. The superior king room is nice and very roomy. Staff were superb, helpful and all spoke English. Upon returning to Madrid later that week, I decided to book here again as I had been satisfied. Again, I was upgraded to a larger room - much roomier that my first stay. I was able to ask for late checkout and leave my bags in the lobby closet to spend my last day seeing the sites. Not that it matters as I did not use them, but the TV’s were small. In 2021, most hotels should have 32+ television sets.

Danor71

Central

Reviewed 20 october, 2021

We stayed two nights. Close to the train station, short walk to the old part of Madrid. Nicely appointed and very clean. The only knock would be that some of the linen (Towels) were very thin and had holes. Would definetly return.

travelinstead

Excellent location. Bring an eye mask

Reviewed 20 october, 2021

This hotel is in a great location and we love Loli at the front desk. You are within walking distance of the train station as well as to a metro line so anything in Madrid is close. What brings this rating down is the fact that there are no blackout curtains. The rooms have the thin drape and then a pull down metal shade outside. This is completely ineffective against the morning sun…fortunately we were here in the fall because having the sun blast your face at 5am on vacation in the summer would suck. Also, someone please explain why hotels put light switches on the outside of the bathroom because if someone needs to get up in the middle of the night, that’s going to wake everyone up.

cdbasu

Good Hotel, Centre location

Reviewed 16 september, 2021

We've visited that hotel several times and coming back after almost 2 years of pandemic was a great reminder to the place. Clean rooms, good amenities and very good location. very close to Atocha train station, 2 metro lines and a lot of buses. Taxis are also easily found. There is a near by suprmarket which is open until midnight, in case you need anything extra. I did want to mention the great staff of the place and especially Rocío from the reception. It was a great stay and we will definitly stay again there when we're back to Madrid.

Liav S