Based on 1552 review
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This heritage hotel lies at the heart of the wonderful city of Madrid. Guests will find themselves just a few steps away from the Gran Via and the King's Palace. The hotel is located in close proximity to a wide range of shops, restaurants, bars and entertainment venues. The hotel offers the perfect setting from which to explore the city's main attractions. This wonderful hotel occupies a classical building, which dates back to the early 20th century. The hotel has beautifully retained the glory of a bygone era in its design, blending it effortlessly with contemporary elements. The guest rooms...More details
Check-out ends at: 11:00
Unhelpful receptionist left bad experience
Reviewed 9 january, 2022
I’ve never seen such unprofessional and unhelpful reception staff until my stay here at Intur Palacio San Martin. Here’s my experience: When I first went to the hotel needing accommodation for my stay in Madrid, I came to the reception desk and asked if there was any room available for the day. The receptionist (a guy whose name starts with A) looked quite puzzling and cold at my request, did a quick check of his computer and told me the price would be 200 EUR. I asked him if there was any cheaper room as I did a quick check previously on the Internet (their official website) and noted there were rooms quoted at $60 EUR. I said I don’t mind the type of room. He said there was no other rooms and the price would be $200 (???). I then shown him the price I got from the Internet and he went on to say he didn’t know what room that was (???). I then asked him whether I could get the room I just shown him and he told me I would need to book that room myself on my phone (despite the room was what advertised directly on their own official hotel website ???). I went on and made the booking myself online and the booking came to their system instantly. He then checked me in normally after but it left such a bad taste as to why he couldn’t be more transparent with pricing and helpful in helping me book the room. I have never experienced a hotel receptionist that 1) couldn’t give their guest the best price at the time when the guest inquired directly at reception 2) couldn’t give the guest a price that is consistent with their official website 3) told guest to book their stay themselves even though the guest was already present at the reception 4) didn’t know what room the guest was showing to them on their official website. Such a bad first impression from an unhelpful and cold receptionist. I however will give a fair review and acknowledged that my room was clean, the location was central, and their was plenty of hygience amenities provided in the room. The hotel wifi was however quite slow.
Historical and modern
Reviewed 7 november, 2021
Beautiful hotel located in the very center of Madrid, great service, very clean, the balcony was a big plus. I can't comment breakfast, as we decided to have ours outside. We enjoyed our stay, and definitely come back again.
Perfect central Madrid hotel
Reviewed 6 october, 2021
The Intur Pallacio San Martin provided us with the best hotel experience we have had thus far across Europe. The staff are courteous, always happy to help and provide an excellent level of service. The food in particular is of a very high standard - ask for eggs any way you like for breakfast and you will not be disappointed! All the famous sights are within walking distance as the hotel is equidistant from Gran Via, Sol and the Teatro Real. The hotel therefore serves as an excellent base from which to explore Madrid and the areas around it. The room was appropriately priced, modern and well proportioned. The housekeeping staff are friendly and maintain the rooms to a very high standard. This was the perfect place to spend a week in Madrid.
Very comfortable and right in the middle of Madrid.
Reviewed 30 september, 2021
Checkin was quick and front desk very nice. The lobby and atrium very nice . Location in Madrid central and close to Gran Via. The room beautiful and new with big TV. I wish I would gotten this hotel for my first 4 days in Madrid not just one day but you learn. The breakfast was very good . I would return to this hotel.
Reviewed 24 september, 2021
This hotel has a great central location, but without the noise from the nearby busy plazas! Great service, both for check-in and check-out. Rooms very comfortable, appreciated the double room could be two twin beds. Would recommend.