Just don’t book here.
Reviewed 14 March, 2020
Where do I start? We booked the honeymoon villa which, according to the pictures was big and luxurious and secluded. However, we got there and the villa is old, smells of mould and is probably one big health hazard. - we had our own pool which had mould everywhere, the pool pump was visible and noisy, they left the cover to the pump wide open which we could have easily fall into. - there even a jacuzzi which was far from a sanitary state we did not use this either - the shower was full of mould and limescale it even had cobwebs on top of it -wooden floors were broken and creaky, we wore shoes inside all the time as we risked getting a splinter in our feet - the door that let to the jacuzzi wasn’t a proper door and we had insects and mosquitoes entering all the time - they gave us a mosquito killing machine but it wasn’t even enough - we were given a bowl of rotten fruit as a welcome gift, honestly I’m not sure how long that fruit had been there fore but it looked like it was well past it’s time. -we had breakfast included and all we did was have a black coffee as all of the food provided was probably not in a condition to be eaten. -the location is also terrible, you need a car to get anywhere, no good restaurants close by. Do not stay here. Please do not book this hotel it is not advisable. Thankfully we only stayed for two nights otherwise we would have checked-out as soon as we could. Mood killer. This hotel needs to be shut down and refurbished.
Amazing Birthday stay
Reviewed 1 January, 2020
Warm welcome from all the reception team! Especially Miss Ta and Miss Fai and the gentleman who took our bags. Also the breakfast manager was very nice and attentive.
We stayed in the penthouse suite for 1 night, which was huge! The outside tub needs to be set up 2 hrs before use, which did get cold, but we topped up with warm water. We preferred the inside jacuzzi, the jets were stronger. The view was amazing from the balcony!
We then spent 2 nights in 1 bed villa with private pool, which again was amazing. We did need to buy mosquito spray as the bedroom is huge and opens on to the pool.
The jacuzzi bath was very nice, awkward to shower in but great to fill and bubble away.
Both rooms had a kitchenette, which utensils can be rented from reception. Huge fridge freezers with complimentary water.
Easy moped rental from reception.
Breakfast was good, included in our rate, ordered from a mini buffet menu, but items came out separately, but got used to it on 2nd morning.
We had a lovely birthday surprise from the staff! Thank you so much for a great stay :)
A few things I'd direct to the hotel to improve on..
The penthouse suite needs a few touch ups, the drape over the bed has been put up a number of times leaving holes in the ceiling.
The pool villa would benefit from a pool net to get out the leaves / insects easily.
Reviewed 23 December, 2019
My husband and I stayed in a penthouse at Kirikayan and it was gorgeous, it was bigger than our home apartment, complete with 3 balconies, indoor hot tub and a private one on our roof. Unfortunately we had rain the first 2 days we arrived so couldn’t explore the area, but thank God for that roof hot tub as we simply holed up in there and it was fabulous! A lovely lady named Ewa looked after us on check in & throughout our stay, helped organize a boat trip & scooter rental for us, and when I had an issue connecting to WiFi the staff called in a tech guy and persisted til it fixed! Highly recommend.
Most relaxing experience
Reviewed 23 November, 2019
This hotel is located in the hills above Mae Nam. While there is a pool and spa area, the beach is a 15 minutes walk away. There is also a shuttle bus to the sister hotel located on Chaweng beach. When we stayed there in November 2019 the place was very quiet so the bar was closed and the restaurant was open only for breakfast, but there were plenty of restaurants nearby, so we didn't really mind. Our penthouse room on two floors was huge, with amazing views of the forest and the sea. The staff didn't always speak much English but was super friendly and made every effort to help and make us comfortable. Airport transfers are available upon request.
Exceptional customer service
Reviewed 3 October, 2019
Very beautiful resort, amazing spa with a great environment, beautiful grounds and infinity pool! We stayed in one of the rooftop suites with a rooftop jacuzzi and amazing views of the infinity pool and forest. However it was the amazing service that made a lasting impression on our stay. We had left quite a large sum of money in the room upon check-out, but was already at the airport when they called us and needed to catch our flight. They went through a huge effort to convert the money to Canadian and send us an international wire transfer for the funds. It was a long process on their end but they went through the trouble to make sure we received the money. I know not all hotels will do this given policies etc. but we were so ever thankful!