Based on 96 review
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This comfortable hotel is located in Scarborough Area. Extended Stay America - Portland - Scarborough features a total of 92 92. In addition, Wi-Fi access is offered at the establishment's common spaces. As this null features 24-hour reception, guests are always welcome.
Check-out ends at: 11:00
Lori harassed me out of hotel
Reviewed 8 november, 2021
I had an awful experience at this hotel. Hotel had a bad smell and the bed was very uncomfortable. I tried to checked out right after i saw the room but the area was sold out. Next morning, @10AM, an hour before check out, house keeping starts knocking at my door. I was in the rest room getting ready around 11 AM when someone barged into my room without knocking. I stepped out and they were gone. I figured it was probbaly house keeping. Next thing the phone rings non stop and i get a knock right after. This was about 11:15 AM. I open the door and Lori at the front desk tells me checkout is at 11. I stay at hotels often for work and pleasure and i have never been harassed for being 15 mins past checkout. Barging into a guest room without knocking and then calling non stop and knocking my door. It was so creepy I left in a hurry.
Reviewed 25 august, 2021
We traveled to Maine and pre-booked this hotel in May. When we arrived in August, we were sent to our room which was not what we had booked. I went back to the front desk to show what room we booked online and he said that the room we requested was available when we booked but later filled, and our reservation for that specific room was useless. On top of it, there was food in the fridge which had not been cleaned out from the prior party that stayed there. Great look during COVID. As a “resolution”, they moved us into an identical room as the dirty one and offered $15 off our stay per night. We stayed that night and then left the next day to stay at a different hotel, one that honored our reservation. In full transparency, the manager comp’d the night we stayed, but due to inflated hotel pricing due to booking on such short notice at our new hotel, it cost us close to $1,000 more than the original reservation at this hotel. If you like dirty rooms and no guarantee on the room you booked, this is your hotel. Steer clear if that’s not your cup of tea.
Unclean and Unprofessional
Reviewed 9 december, 2020
Checked in and the room was not clean. There was dust and hair all over dresser that had tv and nightstands. Fridge was disgusting and did not work. After asking for a week to get a new fridge they moved a new fridge into the room that still had food from someone else in it and also did not work. They then brought in another fridge that was not cleaned out but at least it worked. The hotel reeks of smoke and is noisy. Asked housekeeping multiple times to come after 2 as I worked from 230pm-6am and needed sleep she walked into my room with me sleeping several times and then would get an attitude that I was in the room
Fleas and drugs
Reviewed 22 october, 2020
This is a terrible hotel! My room was infested with fleas. Had to be moved, and ended up in a room that reeked off marijuana. Surfaces were gross (we clean with Lysol wipes upon entry due to the pandemic) and it looked like the room wasn’t cleaned in weeks. Complained to front desk twice, ZERO refund or compensation. This hotel is gross and I would never recommend!
Reviewed 9 october, 2020
Our stay at this hotel was so awful that my wife and I referred to it as the flop-house. Our room was dirty and smelly and the staff does not enforce the No Smoking policy. In fact, the staff smokes alongside the guests. We would have complained, but feared retaliation. We do not recommend staying at this hotel, unless you like cigarette and marijuana smoke coming through your bathroom vent.