Makati Palace Hotel

Starting at

$ 54

TripAdvisor Review

Based on 475 review

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This modern hotel enjoys a strategic setting in the delightful surroundings of Makati. Upon arrival, guests will be instantly impressed by the lavish staircase and the luxurious canopy which adorns the lobby. The hotel is located within easy access of a number of attractions in the area, and lies ju...

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Property Info

This modern hotel enjoys a strategic setting in the delightful surroundings of Makati. Upon arrival, guests will be instantly impressed by the lavish staircase and the luxurious canopy which adorns the lobby. The hotel is located within easy access of a number of attractions in the area, and lies just a short driving distance away from Ayala Avenue, SM Makrati and Greenbelt shopping centre. This luxurious hotel greets guests with a sophisticated architectural style. The guest rooms are superbly appointed, featuring soothing chocolate tones, with vibrant splashes of colour. The rooms come compl...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
PoolOutdoor Pool
several
Elevator
Reception services
ConciergeLuggage storage
Business Facilities / Facilities
Business Center
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentMasks available to guestsimposition of interval between guests' stays 24 hoursProtective clothing available for guestsDry cleaning / laundry servicesAirport shuttle (surcharge)Parking (limited spaces)In-room accessibilitySupport for excursions / ticket purchaseBreakfast available (surcharge)Bar / LoungeAirport transfersTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTreat yourself with massages, body treatments, and facials. Additional features at this country house include wireless Internet access (surcharge), concierge services, and barbecue grills.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesAfter a day on the slopes, enjoy recreational amenities, which include bicycles to rent. Additional amenities at this pension include complimentary wireless Internet access, concierge services, and skBusiness center

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    87

  • Very Good

    133

  • Good

    131

  • Reasonable

    59

  • Bad

    65

Travelers profile
  • Business

    83

  • Couples

    67

  • Solo travel

    89

  • Family

    56

  • Friends getaway

    49

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Good customer service

Reviewed 28 november, 2021

Booked for wedding preparations. Makati Palace Hotel has very good customer service. Staff is responsive and easy to talk to. Additionally, rooms are spacious given the mid-level price range of the rooms.

felisa1127

ROACHES

Reviewed 28 november, 2020

Bed is huge + the couch, bathroom is good esp the hot shower, security is tight, and staffs are friendly as well. However, we found 2 dead roaches. You can have the cleanest hotel room ever and still have a roach problem.

757ryeb

Seems more negative reviews than positive = BAD management

Reviewed 12 september, 2020

When you look at the reviews it is very strange to see so many negative comments. The managements robotic response demonstrate a lack of individuality for each complaint. The hotel is situated within Makati Red light district, certainly not suitable for children as the hookers will approach anyone with a pulse and $$$”s. The reception staff are sterile and clearly do not enjoy their jobs or do t like humans lol. Door staff slightly friendlier but obviously hunting tips so pays to play the game. The hotel is old n noisy, depending on the rate charged is passable. I would suggest no more than Php2000 for a double should be paid or you may as well book Red Planet which is round the corner and a better standard. The in house restaurant is over priced and it seems the majority of waiters are dopey. You order a coffee, they forget the milk, then forget sugar then forget a spoon , so better write down your order in full with all requirements like sugar and spoons and ask then to tick it off the list. Amazes me that majority of hotel staff attend a Hotel Resort and Management Diploma / Degree course before appoint which is a two year course but they still have no common sense???? I suggest to management to forget Degree applicants as not worth the paper written on and better take uneducated individuals whom have common sense and want to learn. Give the under privileged an opportunity as you might find better staff standards. Would I stay again? If cheap deal and have no expectations other than a bed and locations. A change of management is needed as clearly staff are lead by example and pretty poor for a city Centre hotel. Now anticipate a robotic response from a manager rather than put hands up and admit failings...

HONEST_TRAVEL_PLUS

In behalf of my parents

Reviewed 29 july, 2020

Parents staid for the quarantine as mandated by the government. Staff are really approachable. FO Rosewin was very accomodationgand room attendant Mark is very helpful as well. Good place to do your hotel quarantine for those coming home from abroad. Keep up the good work.

waldojv

My flight got cancelled due to the erratic schedules and they refused to refund me

Reviewed 13 july, 2020

I booked 3 nights at Makati Palace Hotel sometime around June. Unfortunately my flight got cancelled and I emailed the hotel of this. I booked the room through hotels.com and the hotels.com CS were very helpful and patient and they negotiated with the hotel to give me even 2 days back. Unfortunately they tagged it as no-show and would not refund me at all. This is pure BS and very bad customer service. If they refunded me my money they would have made so much more by gaining a customer for life. They just lost a customer, and guess what, this customer is even telling other people to NOT BOOK THIS HOTEL. Appalling.

KarlaSingson