Based on 668 review
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Raffles Makati offers well-travelled guests a welcoming space in the heart of Metro Manila's business & lifestyle district, Makati City. Find an oasis in its 32 elegant suites, each designed to create a sense of warmth and comfort, serviced by the most skillful and discreet butlers. Catch the sun set over the skyline in the open-air swimming pool and French restaurant, Mireio, set high above the city. Indulge in distinctly Raffles traditions when you visit the legendary Long Bar or the Writers Bar.
Check-out ends at: 11:00
Pool and wellness facilitiesOutdoor PoolTurkish bath
Reception servicesConciergeLuggage storage
Business Facilities / FacilitiesBusiness Center
Reviewed 23 november, 2021
My stay started for a limo pickup at Ninoy Aquino International Airport, with seamless handling to checking in to my suite. This hotel has what it takes to adapt with extreme safety, cleanliness, security, and balance customer centric needs even with the tough measures, guidelines, and accountability mandated by the government. Ms. Aubrey Ada worked tirelessly day and night, communicated with grace on what I needed to do and was even steps ahead to meet the requirements for my outbound and inbound trips. There was also small touches of having weights, yoga mat, and stationary bike being added in my rooms so I can join a bike race down south after my 10 day mandatory quarantine! Thank you to all the staff and “Royal Service “
Amazing stay. Safe and highly recommended.
Reviewed 3 august, 2021
Knowing, that during Covid-times it is challenging to meet the guest's expectations. However, the team and management were able to leave me with a worry-free stay. From pick-up to drop back at the airport. All was done with special care and personalized attention to the guest. As a valued Accor Plus Member, all benefits were graciously granted, even an amazing highly unexpected upgrade! Dining in the restaurant left me with fulfillment in the big meaning of the word. Hope to see you soon!
Full Refund Given Back Due to Virus
Reviewed 22 march, 2020
Our family of 4 booked a 2 week trip to Boracay and Manila. Reserved several different hotels, transportation, and events. 1 week to our reservation dates, the virus lockdown happened and obviously, we couldn’t make the trip happen anymore. We were incredibly disappointed, and helpless. The hotels and airlines refused to give our money back, let alone even answer the phone. HOWEVER guess who was the most responsive, understanding, and willing to accommodate our refund? RAFFLES MAKAT! Over $4,000 refunded! When all other airlines and hotels can only think about how much they’ve lost and how many excuses they can come up with to avoid refunding their customers, Raffles gave back our non-refundable reservation. What does this say about Raffles? It is times like this that truly distinguish a brand, a service, or an experience from any other. It is what separates the great from the greatest. And I can say with a full heart without hesitation, that the Raffles brand is truly amazing. Unfortunately, we have never experienced their hotels in our lives. This would have been the first. But I will say, without even stepping one foot into the Raffles Makati or any other Raffles hotel for that matter, they have gained a lifetime customer. When this health crisis is over, it will be institutions like Raffles that continue to succeed and separate themselves from the pack. Their focus on doing what’s right will become the legacy that enables this brand to live on successfully - forever.
Luxury hotel at its best ....
Reviewed 13 march, 2020
My family and I, including my 90-year old mother, stayed in a 2-bedroom suite at the 21st floor of the Raffles hotel for 3 nights at the beginning of the month. Despite coming in late in the evening, the hotel was fully staffed to welcome and assist us settle into our room with ease and comfort. Right off the bat, we felt safe staying in the hotel – from security screening of vehicles entering the facilities, canine-(bomb) check of guests’ luggage, to temperature monitoring of guests as biosafety checks for COVID-19. The lobby was awesome, and we’re equally awed by the spaciousness of the rooms, the high-end appliances and quality of toiletries provided. As we were all tired from a 17-hour flight from Washington, D.C., we all slept like a child under complete cover from city lights and noise. One of my sons wakes up early and orders room-serviced breakfast every morning, which a hotel server promptly brings up at 5:30 am in a well-presented table setting. Absolutely professional and exceptional service. The rest of the family ate breakfast at The Spectrum which offered a variety of breakfast cuisine – Indian, Filipino, American, Japanese including desserts and fruit juices. I specifically craved for their Arroz caldo, fried fish (danggit), longganisa and other Filipino delicacies. The rest of the day was spent shopping, as Raffles hotel is a walk-away from Glorietta and Greenbelt shopping stores. My wife and I often visited the gym and swam at the 4th floor pool, as the Raffles’ pool located in the 9th floor was under renovation (minor disappointment). All in all, from arrival to departure, the hotel staff provided exceptional service and our stay at Raffles hotel was nothing short of a very pleasant experience. Will I be coming back to stay in this hotel? Absolutely!
Excellent and Highly Recommended
Reviewed 12 march, 2020
We stayed at Raffles for a whole week. We love the spaciousness and luxurious feeling of the suite. There were little hiccups along the way, but all were handled with professionalism and grace. Kudos to your excellent staff who really made us feel at home and well taken care of. Love the Mireio breakfasts and the afternoon tea and cocktails at the Writers Lounge. The music at Mistral needs much improvement. Will definitely stay in Raffles again next time we're back in Manila. Hopefully the Raffles pool is back in business by then :) Maraming Salamat!